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88% positive over last 12 months
86% positive over last 12 months
90% positive over last 12 months
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VTech CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System
Purchase options and add-ons
Brand | VTech |
Color | Silver |
Telephone Type | Landline Phone |
Material | Plastic |
Power Source | Corded Electric |
Item Dimensions LxWxH | 10 x 5.7 x 8.8 inches |
Answering System Type | Digital |
Item Weight | 2 Pounds |
Compatible Devices | CM18245 |
Recording Capacity | 180 minutes |
About this item
- DECT 6.0 digital technology
- 32 number speed dial and extra-large display for easy viewing
- 100 name and number phonebook directory
- Compatible with anywhere from one to four telephone lines
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This Item VTech CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -26% $122.00$122.00 List: $164.95 | -20% $119.98$119.98 List: $149.95 | -9% $44.15$44.15 Typical: $48.42 | -19% $53.17$53.17 List: $65.95 | -24% $66.54$66.54 List: $87.95 | -15% $139.99$139.99 List: $164.95 |
Delivery | Get it Mar 25 - 26 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | Get it as soon as Monday, Mar 25 | — | Get it as soon as Monday, Mar 25 |
Customer Ratings | ||||||
Volume control | 4.0 | 3.9 | 4.0 | 4.3 | 4.2 | 4.0 |
Sound quality | 3.9 | 3.9 | 3.8 | 4.1 | 3.9 | 3.9 |
Easy to use | 3.9 | — | 3.8 | — | 3.9 | 3.9 |
Value for money | 4.0 | — | 3.6 | — | — | 4.0 |
Sold By | A.H.A.D | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
telephone type | Landline Phone | Cordless | Cordless | Corded | Corded | Corded |
dialer type | — | Single Keypad | Single Keypad | — | — | Single Keypad |
power source | Corded Electric | Corded Electric | Corded Electric | Corded Electric | Corded Electric | Corded Electric |
recording capacity | 180 minutes | 40 minutes | 22 minutes | 10 minutes | 12 minutes | 180 minutes |
answering system | Digital | Digital | Digital | Digital | Digital | Digital |
conf. call capability | 3 way | — | 3 way | 3 way | 2 way | — |
multiline operation | Multi-Line Operation | Single-Line Operation | Single-Line Operation | Multi-Line Operation | Multi-Line Operation | Multi-Line Operation |
What's in the box
From the manufacturer
CM18445 Main Console
The VTech CM18445 - Main Console DECT 6.0 4-Line Expandable Small Business Phone with Answering System is a new small business system that makes it easier than ever to connect your office. Installation is simple. Only the main console needs to be connected to analog phone lines. The handsets and desk sets wirelessly connect to the system with one touch using DECT 6.0 technology, so you can install an entire office system in minutes. No professional assistance required. Plus, the VTech CM18445 - Main Console DECT 6.0 4-Line Expandable Small Business Phone with Answering System allows you to grow into a fully featured telephone system with up to 10 stations. The main console digitally records up to 180 shared minutes of incoming messages, outgoing announcements and memos. The auto attendant for each line can answer outside calls, provide callers with a company directory and route calls to the appropriate extension.
4 Line Capability
Compatible with anywhere from one to four telephone lines.
Expandable up to 10 Stations
With 1 console and 9 additional desksets or handsets, the CM system allows you to grow into a fully featured telephone system with anywhere from one to 10 stations.
Auto Attendant on Each Line
Auto attendant answers outside calls, provides callers with a company directory, automatically forwards calls to a specified extension, and enables callers to record voice messages when there is no answer.
Digital Answering System
Digitally records up to 180 shared minutes of incoming messages, outgoing announcements, and memos.
Additional Features:
- 32 number speed dial
- 6-party conferencing
- Do not disturb
- Call recording
- Time and date stamp
- Voice prompts
- Memo recording
- Private mailbox on/off
- Hold reminder
- 4 lighted line indicators
- Wall-mount supported
- Display dial
- Line-status indicator
- Auto line selection
- Rapid scroll
- Remove button
- Mute
- Auto redial
- Last 10 number redial
- Ringer volume control
- Hearing aid compatible
- Pre-dialing
- Chain dialing
- Flash
- Call privacy
Features:
- Full-duplex speakerphone
- Caller ID/call waiting
- Add a cordless handset or cordless headset
- Extra-large display for easy viewing
- 100 name and number phonebook directory
- 50 name and number caller ID history
- Power failure operation on all 4 lines
- Start, stop, skip, repeat, delete, and delete all options for recorded messages
- Message Guard memory for power failure
- Remote access with toll saver
- Headset compatible (2.5mm jack)
- Page, intercom, and call transfer between stations
- 10 polyphonic ringers (1 for each line)
- New call/message indicator
- DSL compatible (splitters/filters not included)
- Receiver and speakerphone volume control
- English/Spanish/French setup menu
- Auto attendant turn on/off on each line
Videos
Videos for this product
1:12
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VTech CM18245 Business Office Phone System
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Product information
Product Dimensions | 10 x 5.7 x 8.8 inches |
---|---|
Item Weight | 2 pounds |
ASIN | B012XYTYV6 |
Item model number | CM18445 |
Customer Reviews |
4.3 out of 5 stars |
Best Sellers Rank | #7,054 in Office Products (See Top 100 in Office Products) #32 in Landline Phones |
Is Discontinued By Manufacturer | No |
Date First Available | July 29, 2015 |
Manufacturer | Vtech |
Warranty & Support
Feedback
Product Description
"The VTech CM18445 - Main Console DECT 6.0 4-Line Expandable Small Business Phone with Answering System is a new small business system that makes it easier than ever to connect your office. Installation is simple. Only the main console needs to be connected to analog phone lines. The handsets and desksets wirelessly connect to the system with one touch using DECT 6.0 technology, so you can install an entire office system in minutes. No professional assistance required. Plus, the VTech CM18445 - Main Console DECT 6.0 4-Line Expandable Small Business Phone with Answering System allows you to grow into a fully featured telephone system with up to 10 stations. The main console digitally records up to 180 shared minutes of incoming messages, outgoing announcements and memos. The auto attendant for each line can answer outside calls, provide callers with a company directory and route calls to the appropriate extension. Customizable music on hold includes a 2.5mm jack for connecting music devices like MP3 players, boom boxes, tablets or smart phones
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the performance, ease of set up, and value of the landline phone. For example, they mention that it works well, the internal paging works fine, and that the interface is fairly straightforward. That said, they are happy with service and the number of features for a great price. Opinions are mixed on sound quality, quality, and connectivity.
AI-generated from the text of customer reviews
Customers like the performance of the landline phone. They mention that it works well, the internal paging works fine, and the phone system is excellent. The message and directory features work well, and it's easy to use. The keypad works every time with every conference call service. However, some customers report issues with the wireless option.
"...The Headset Port, which is what I wanted, works exceptionally well when I am hearing the caller, but all of my Customers can not hear me loud enough..." Read more
"For the price this is an excellent phone system...." Read more
"...Con's:-Caller ID in voicemail is poorly though out. It only displays the name but omits the phone numbers...." Read more
"...Overall: Setup was quite simple. The message and directory features work well...." Read more
Customers find the set up of the landline phone to be easy. They mention that it is very easy to connect, use, and navigate the buttons. They also say that the interface is fairly straightforward and the menus are opened and activated with arrows. Overall, customers are happy with the ease of setup and use of the product.
"...Other aspects of the interface are fairly straightforward, but the menus are opened and activated with arrow keys that can be a little awkward...." Read more
"...The sound quality is VERY, VERY good. Setup is rather easy, but once completed all changes effect the other lines...." Read more
"...Use this along with the Grandstream box. The calls are clear and easy to use, especially like the paging function. Very happy with it." Read more
"...This is a simple and inexpensive system. No monthly fee for each phone. Easy to set up and use." Read more
Customers like the value of the phone system. They say it's a great investment for their office, with a lot of features for a reasonable price. Some say that the phone is essentially free and has top-quality features.
"...It provides an excellent value for a small business if one is willing to live with some definite limitations." Read more
"...So far its a neat phone system with a lot of features for a great price...." Read more
"Too expensive" Read more
"...This is a simple and inexpensive system. No monthly fee for each phone. Easy to set up and use." Read more
Customers are satisfied with the service provided by the landline phone. They mention that it has great features, a decent set of functions, and an answering machine. They are also happy with the options and call clarity. Overall, most are happy with their purchase and recommend it to others.
"...The features on this phone are unsurpassed. For the money, it first seemed too good to be true...." Read more
"...a while, I can again attest to the fact that this is an excellent integrated system...." Read more
"Needed new phones for my office and this was perfect. Has all features that I need as well as a bunch more...." Read more
"...The whole system works perfectly right out of the box and has lots of features! We are so very delighted with this system." Read more
Customers are mixed about the sound quality of the landline phone. Some mention that it has good sound quality, with a clear microphone and above average speakerphone. However, others say that it's not great, has tons of static, and has poor volume. The ringer is loud and has a very high pitch.
"...well when I am hearing the caller, but all of my Customers can not hear me loud enough, no mater what headset I plug in :..." Read more
"...The message and directory features work well. Sound quality is quite good in my small office despite several walls and a lot of cabinets between the..." Read more
"...The sound quality is pretty bad. No base, just very high pitch and cracks in my ear sometimes when talking...." Read more
"...The sound quality is very nice too. It is not tinny, voice quality is crisp, and unlike other headsets on the market there is no time delay...." Read more
Customers are mixed about the quality of the landline phone. For example some mention it has great features, is easy to set up, and is solid. Others say the plastic on the belt clip is very fragile and breaks easily. The construction feels cheap, and the phone scratches easily. Overall, opinions are mixed and the product has mixed reviews.
"...The product build is not cheap looking, very well engineered, and instructions are easy to follow...." Read more
"...The material feels like a cheap piece of sandpaper that transmits/amplify sound from the hand holding the earpiece/handset...." Read more
"...It’s well made, not flimsy…but the setup could be easier...." Read more
"...When installing it, All phones were new and in great condition. The sound was very clear on the phone and using speaker...." Read more
Customers are mixed about the connectivity of the landline phone. Some mention it's a great multiline phone system that has intercom and paging features. However, others say that the line gets disconnected, the connection to the main phone system always fails, and the phone ties up lines.
"...User interface: It's a bit tricky using several lines because if you pick up the phone when line 1 is on hold, you will be connected to line 2...." Read more
"...to have separate mailboxes for each extension, the ability to add wireless HANDsets and wireless HEADsets, the ability to screen calls, paging, call..." Read more
"...I gave 4 instead of 5 stars due to this "hold" line operating issue and for having no procedures or where to go for programing orphan..." Read more
"...And there is a wireless add on headset for this phone that works great...." Read more
Customers are dissatisfied with the voice mail feature of the landline phone. They mention that it drops calls, the phone won't ring, and the phones don't talk to each other. They also say that the extension phones have very limited message time, and there's no obvious way to call back or write down the phone number. Customers also mention that the phone cannot be set up for each individual phone.
"...last week or so I noticed when we missed any calls, that no one was leaving a voice message...." Read more
"...With 2 phones, you can't set up the voicemail, nor the hunting group. so I guess I will amend this after we receive the new add-on phone." Read more
"...Biggest shortcoming is that you can't call back someone who leaves a voicemail or write down their number with caller ID because only the name, but..." Read more
"...Way too confusing for the rest of the family.3. THE PHONES DO NOT TALK TO EACH OTHER This is one function that I really can't understand how..." Read more
Reviews with images
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Top reviews
Top reviews from the United States
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This vTech Phone had Caller ID which when matched with the Phone Directory stored number, would display the name I saved. This was my Number One feature, that I was after, as I wanted to know which Customer was calling me.
And as a side note, the better phones similar to this one - do not - which is un-believable for the money !
But... This phone has a great phone Directory, including a search feature off the first 3x characters !
Now that is a handy feature !
It also has a 32 number quick dial feature, which I use constantly, and a half decent Answering Machine system, which I also when I am out of the office.
The Headset Port, which is what I wanted, works exceptionally well when I am hearing the caller, but all of my Customers can not hear me loud enough, no mater what headset I plug in :(
And I have purchased at least 6 of them from Amazon recently, all having the same quiet affect, so disappointment there !
I did however end up purchase the vTech Wireless Headset that works well with this phone...
And all My customers, when using it, can hear me exceptionally well !
The only drawback using the wireless headset, is the fact that it is an external device, so the time length of the calls etc, do not register when I "transfer" to the headset, which I have to do every time I make a call.
(Which is annoying, but what I must do so Customers can hear me)
Other than that, the display is a dot matrix screen, at least 5x lines - very handy that
I use 2x incoming Lines, so this handles that more than OK
And the Wireless connectivity works well with the headset ( tried it at 20 Meters / 66ft.)
My only gripe to vTech, is why only have a phone directory with a Maximum of 100 stored numbers ?
Every similar phone out there is all the same, but having say 999 numbers to store would be super !
Especially being a Business Phone !
Con: Missing backup battery. No provision for second language. Auto attendant does not accommodate weekend hours.
This is the base station unit, which is physically connected to all phone lines and serving all terminals by radio. Options for answering system are somewhat limited. There is no clear way to provide a separate recording for a second language. If you use the auto attendant option, you can specify day and night separate messages, but this will apply to weekends as well as weekdays. If you use the auto attendant, callers must press the star key twice to leave a message. This seems overly complex, especially if callers don't speak the language of the recorded message. To have a more conventional "leave a message at the tone", one is limited to a single recording and a single mailbox. Using the company directory option with separate mailboxes for each person/department requires the caller to use the pound key and complicates the information included in messages, but it can be done.
Customer Service: Both my extension units came with batteries for backup during power outages. This Main Console unit did not. Email customer service suggested the remedy would be to return the unit. Since I need the phone to run my office, this was not a practical solution. To explore options for second language speakers, I called customer service. Sound quality was poor, making it hard to hear the reps and hard to understand their heavily accented English. My first call ended when the rep could no longer hear me. When I call a phone manufacturer and they have poor phone connections, I think someone is not paying attention to quality control. Further, the reps worked clearly with scripts and did not understand well what I was asking.
User interface: It's a bit tricky using several lines because if you pick up the phone when line 1 is on hold, you will be connected to line 2. If you wanted to pick up line 1 and press the line 1 button, line 2 will be put on hold, even though there is no one connected. Other aspects of the interface are fairly straightforward, but the menus are opened and activated with arrow keys that can be a little awkward.
Overall: Setup was quite simple. The message and directory features work well. Sound quality is quite good in my small office despite several walls and a lot of cabinets between the base station and the terminals. It provides an excellent value for a small business if one is willing to live with some definite limitations.
Top reviews from other countries
NO funciona sin el conmutador
Por lo pronto solo decir que ha resuelto mis problemas de tener 4 líneas y poder atenderlas de manera eficiente y profesional.