Brand | ARRIS |
---|---|
Series | SB6190 White |
Item model number | SB6190 |
Operating System | Windows 7, Mac OS |
Item Weight | 12 ounces |
Product Dimensions | 6.4 x 2 x 8.7 inches |
Item Dimensions LxWxH | 6.4 x 2 x 8.7 inches |
Color | White |
Power Source | Power Adapter Input 115-240VAC 50/60Hz AC |
Manufacturer | CommScope |
ASIN | B016PE1X5K |
Is Discontinued By Manufacturer | No |
Date First Available | October 9, 2015 |
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Ships from: Amazon Sold by: Jazzer Shack
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100% positive over last 12 months
53% positive over last 12 months
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ARRIS® Surfboard® SB6190 Cable Modem, White
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | ARRIS |
Internet service provider | spectrum, optimum, cox, xfinity |
Connectivity Technology | Ethernet |
Compatible Devices | Personal Computer |
Product Dimensions | 6.4"L x 2"W x 8.7"H |
About this item
- Power your home network with the SB6190 to deliver fast speeds and a reliable connection to the Internet. The SURFboard SB6190 is a DOCSIS 3.0 modem that's capable of download speeds up to 1.4 Gbps.
- Get internet speeds up to 1.4 Gbps for downloads and 262 Mbps for uploads based on your cable ISP subscription.
- Gigabit Ethernet port connects to your computer or router for fast downloads.
- Stream HD video and games on multiple devices at the same time.
- Download 32 channels and upload 8 channels to future proof your modem as your Cable ISP enhances service offerings.
Frequently bought together
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PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
- ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem | Approved for Comcast Xfinity, Cox, Spectrum & More | 1 & 2.5 Gbps Ports | 2.5 Gbps Max Internet Speeds | 4 OFDM Channels | 2 Year WarrantyFREE Shipping by AmazonGet it as soon as Wednesday, Apr 3Only 1 left in stock - order soon.
- Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
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This Item ARRIS® Surfboard® SB6190 Cable Modem, White | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -46% $48.15$48.15 List: $88.99 | -22% $131.88$131.88 List: $169.99 | $39.95$39.95 | -10% $197.49$197.49 List: $219.99 | -33% $47.15$47.15 List: $69.99 | -36% $64.15$64.15 List: $99.99 |
Delivery | Get it as soon as Monday, Apr 1 | — | Get it as soon as Monday, Apr 1 | Get it as soon as Wednesday, Apr 3 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 |
Customer Ratings | ||||||
Easy to install | 2.7 | 4.5 | 4.2 | 4.2 | 4.5 | 4.3 |
WiFi signal | — | 4.2 | 3.5 | 3.7 | 4.1 | 3.9 |
Tech Support | — | 3.9 | 2.9 | 3.2 | 3.8 | 3.6 |
Durability | 1.5 | — | — | — | 4.0 | 4.0 |
Sold By | Jazzer Shack | Macy's Sales | Techa Distribution | zabrst | Books Galore & More LLC | Landenwin |
connectivity tech | Ethernet | Ethernet | Ethernet | Ethernet | Ethernet | Wired |
ethernet ports | 1 | 2 | 1 | 2 | 3 | 3 |
data transfer rate | 1400 megabits per second | — | — | 2500 megabits per second | 400 megabits per second | 343 megabits per second |
max downstream rate | 1400 megabits per second | — | 960 megabits per second | 2500 megabits per second | 131 megabits per second | 131 megabits per second |
max upstream rate | 232 megabits per second | — | 960 megabits per second | 2.5 gigabits per second | 686 megabits per second | 343 megabits per second |
range | feet | — | — | — | feet | feet |
modem type | cable | cable | cable | cable | cable | cable |
Videos
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All You Need To Know About The Arris Surfboard SB6190!
XsHouse Reviews
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2 years strong. Still fast with multiple devices.
✅ Punt Family
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An honest review after months of use
✅ Honest reviews by Kylie ✅
What's in the box
Product Description
The ARRIS SURFboard SB6190 is a DOCSIS 3.0 cable modem with 32 downstream x 8 upstream bonded channels, making it a perfect addition to your home network. The SB6190 is best for cable internet speed plans up to 800 Mbps.
Product information
Technical Details
Additional Information
Customer Reviews |
4.3 out of 5 stars |
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Best Sellers Rank | #995 in Computers & Accessories (See Top 100 in Computers & Accessories) #18 in Computer Networking Modems |
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From the manufacturer
Save on monthly modem rental fees
The SB6190 is a DOCSIS 3.0 cable modem capable of bonding up to 32 downstream and 8 upstream channels. It's best for internet speed plans up to 800 Mbps. Plus, when you purchase your modem, not only are you powering your home network with the latest technology, but you also save money on modem rental fees. Own your modem and start saving today!
Simple setup and management with SURFboard Central App
Setup has never been easier. Simply download the SURFboard Central app and follow the step-by-step instructions to get your modem up and running. No more calls to your Internet Service Provider to activate your modem. SURFboard Central takes you through that process to get you up and running quickly.
One 1-Gigabti Ethernet Ports
The SB6190 has a 1-Gigabit Ethernet port. Connect to a Wi-Fi router or enjoy reliable, high-speeds for things like smart TVs and gaming consoles.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the stability and reliability of the modem. They say it's a solid device that has held up to a lot of use. They also appreciate the ease of installation and the interface is pretty simple. They like the performance, and speed. However, some customers have reported issues with connectivity and signal reception. They mention that the lights are incredibly bright and it'll be difficult to sleep at night. Customers also have different opinions on quality and value.
AI-generated from the text of customer reviews
Customers like the performance of the modem. For example, they say it works great with 100 and 200 mbps Spectrum, and for a gigabit connection. Some say it's reliable and delivers good performance. That said, most are happy with it.
"...Easy breezy. It seems to work well with my several-year-old Airport Router (An Apple Brand)...." Read more
"...After that everything worked perfectly. Same speeds as SB6141 but wanted updated hardware and much better WebGUI...." Read more
"...to get Xfinity to register the new modem, but once I did, it worked great. Very happy. This is a very small box and looks very neat...." Read more
"...IS it worth the price now.. YES and i might buy a second one as back up. Now that comcast is locking at 32 channels i might even expand to next up...." Read more
Customers like the speed of the modem. For example, they say it's impressive, able to get 215Mbps download speed and almost 16Mbps upload speed, and could handle speeds up to 1 gbps. Some say it connects unusually faster than their old modem, provides faster downloads, and starts up quicker. They're also satisfied with the reliability and performance of the device.
"...Reliable. C. ) Could handle speeds up to 1 gbps, as we are considering that upgrade. D.) Was Apple/Mac-Friendly...." Read more
"...SB6190 is capable of theoretically delivering higher speeds than SB6140...." Read more
"...All that aside, it works with Comcast, it's fast as promised, and should be able to carry us for what we hope will be years without needing to..." Read more
"...The boot up process takes alot longer than the old modem. I suspect is due to number of channels it has to go through and start bonding them...." Read more
Customers find the installation process of the modem to be easy. They mention that it works with most providers, and the provisioning was a breeze. The modem is small, simple, and requires little attention once it is up and running.
"...This router is genuinely trustworthy and easy to operate.If you found my review helpful please click/tap the yes icon...." Read more
"Easy to set up. had to call comcast to manually activate the device and after 30 minutes my internet was up and running...." Read more
"...It was easy to set up, following the manual it comes with...." Read more
"Easy to install" Read more
Customers are satisfied with the stability of the modem. They mention that it is a solid device, reliable, and has held up to a lot of use. Customers also appreciate the good quality and the fact that it works as advertised. Overall, customers are happy with their purchase and recommend it to others.
"...Reliable. C. ) Could handle speeds up to 1 gbps, as we are considering that upgrade. D.) Was Apple/Mac-Friendly...." Read more
"...the modem looks nice, appears well made. no problems at all. the only minor negative are the bright blue LED's inside...." Read more
"...Modem has been rock solid, that's why I'm not complaining." Read more
"Solid modem for comcast, this is my second one , a power outage burned my first one, Arris is a solid brand" Read more
Customers are mixed about the quality of the modem. Some mention it's a good modem with an equally good wifi signal, and a reliable modem that can handle internet. However, others say that it continually buffers and stops, has major chipset issues, and is very limited.
"...Same speeds as SB6141 but wanted updated hardware and much better WebGUI. There are a a few things I have noticed with this new modem...." Read more
"...Apple 3TB Time Capsule, and that I can easily and without interruption of my internet connection, switch between my home Wi-Fi network and ethernet,..." Read more
"...It seems the modem in the TV is flaky as it continually buffers and stops, but if you hook up a different streaming source to the tv such as an..." Read more
"...In short: If you're looking a fast, reliable modem that can handle internet speeds for the next few years, this is the modem to get." Read more
Customers are mixed about the value of the modem. Some mention that it's much cheaper than paying the rental to the cable company, and the hardware cost is reduced. They also love cutting the cable rental fees. However, other customers say that it is pricey and not worth $150 for less than six months of proper function. They say that they are paying more for less performance and that the Puma 6 chipset is riddled with problems.
"...While it is on the pricey side, knowing that it is somewhat future-proof and should last be hopefully the next 4-6 years, And considering Comcast..." Read more
"...For the most part this is a good thing; the hardware cost is reduced and consumers can enjoy a better product with more consistent and reliable..." Read more
"...Beep-beep!Btw, setup was nightmarishly terrible as I was setting it up while Comcast was having some bizarre issues...." Read more
"...Much cheaper than any of the others and just the modem." Read more
Customers are dissatisfied with the connectivity of the modem. They mention that there is no connection or signal response, flaky throughput, and other oddities. They also say that VOIP phones now stutter and fail to make a quality connection. Some customers also report that the router resets 50 times a day, and the wifi signal drops. They say that the modell would not connect to the internet and Windows Network, and that there are network dropouts and unexplained latency. Customers also mention that the signal is too strong and that the pings to the model exceed 1Msec.
"...It lost sync on a daily basis, sometimes multiple times per hour...." Read more
"...Given that there is no other downstream connection possible from the unit after it downlinks from the coax, advertising anything over 1Gbps is shady...." Read more
"...It supports bazoodles of channels and offers excellent speeds and smooth quality of service...." Read more
"...Signal readings were way off and did not change even if the signal was amplified or attenuated, the signals stayed the same...." Read more
Customers are dissatisfied with the brightness of the modem. They mention that the blue lights are incredibly bright, especially at night. They also say that the front lights will need to be covered as they are way too bright. Customers also mention that there is no provision to disable the extremely bright and annoying front panel.
"...And the lights, as I said, are quite bright in evening or night...." Read more
"...Status LED's are far too bright, Had to cover them with some blue painter's tape to make it tolerable." Read more
"Pro: The ridiculously bright LEDs make this product an effective (albeit very expensive) nightlight.Cons:..." Read more
"...I have one minor complaint, and that is that the blue lights are way too bright at night, if you don't hide this in a cabinet or behind something,..." Read more
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I consider our household a heavy internet-using household. I am a photographer who backs-up/uploads large photos to the cloud. I have a son who games, games a lot. We also have cut the cord, as in everything, streams. We have 4K TV’s and smart devices including Echos and Hue Lights. I have an elderly mother who lives with me and does hours worth of HD streaming per day. In short, Internet speed and consistency is important to our household.
My son and I are also Mac users. We have two MacBook Pros, two iMacs and an assortment of iPads and iPhones. It was important to me that my new modem was A.) Easy to figure out. B.) Reliable. C. ) Could handle speeds up to 1 gbps, as we are considering that upgrade. D.) Was Apple/Mac-Friendly.
I have owned this modem for a solid three months now. All it took was a call to Mediacom and reading numbers off the bottom of the modem to get it set up. Easy breezy. It seems to work well with my several-year-old Airport Router (An Apple Brand). In fact, this new modem checked every requirement I had with flying colors. I immediately noticed a speed hike. Our speed tests prior to this new modem were routinely 10-30mbps, measured at different times and places within the house. Immediately after plugging everything in it we shot up between 160-300 mbps depending on what we were doing, how much internet we were using, and where we were in the house.
We love the modem. Today we only have one Internet issue, but we have narrowed that down to an LG Smart TV we purchased at Christmas time. It seems the modem in the TV is flaky as it continually buffers and stops, but if you hook up a different streaming source to the tv such as an APPLE TV to watch HULU or DirecTV... no problem. So, no fault of this modem or our Apple router.
I would highly suggest buying this especially if you are in one of those $10/month contracts. You will have it paid off in just a few months. When you outgrow it just sell it! This router is genuinely trustworthy and easy to operate.
If you found my review helpful please click/tap the yes icon. Thanks so much for stopping by!
Now I've read through the comments of some issues with Comcast of not getting an IP after the modem is hooked up. For me I was able to successfully activate this modem online without issues. It took awhile for the modem to get the configuration file and firmware updates from Comcast. Then I opened up Firefox to be greeted with Comcast activation page. Then the modem rebooted which is expected to get the final configuration file.
After that everything worked perfectly. Same speeds as SB6141 but wanted updated hardware and much better WebGUI. There are a a few things I have noticed with this new modem. I will list those in PROS and CONS:
PRO:
Same size as the old modem. Can't complain
They moved the activity light to the back directly onto the network port. Love it. Had to use electrical tape on the old modem because the bright flashing light is too distracting.
Much improved WebGUI that it no longer looks like website from the 1990s. Not that it really matters once the modem works you rarely ever see it.
CONS:
The boot up process takes alot longer than the old modem. I suspect is due to number of channels it has to go through and start bonding them. Once it's up and running it should stay up without issues.
It will run hot. Right now it's winter in Northern California so it's pretty cold in my house. Before I disconnected the old modem the heat feels the same as the new one. So it will get hot during the summer same as my old unit. I don't think it's going to be an issue but beware to give it plenty of space around the modem to breathe.
Not a fan of white case but it works.
This is my forth Motorola modem over the years. Had SB4100 all the way up to this new one and none of them gave me a problem. Even though Arris now owns Motorola with Arris label it is still a Motorola to me which is a good thing.
I do need to mention for those with IP problems during the initial setup is the the router connected to the modem needs to be set to DHCP on the WAN so Comcast can send special DNS server IPs for the activation. Once that is done and modem reboots it'll revert back to 75.75.75.75 DNS address. From there you can use Google DNS 8.8.8.8, OpenDNS or even Comcast's.
If you can't change the router DNS to use DHCP WAN then best just plug your computer directly into the modem until it's fully activated and updated. Then from then on you can use it normally. Hope this helps to save you some grief.