Update: So I had the servicer come and - without really understanding all the technical aspects - it seems there was some issue with my router (Netgear Nighthawk ac1900) and the player. Since the technician did his work the player and all the streaming apps have been working perfectly for the past three weeks so I've changed my initial review to reflect that the problem I was having seems to have been fixed.
I have been a dedicated Sony buyer for years with most all my electronics. This is the first time I have ever been disappointed and regretted a purchase. When this player works it is really great. The picture is excellent, streaming quality is fine, and you get HDR/Dolby Vision support. Here's the problem: It seems that this player has a rather common problem of giving you a "not connected to the network" error message even though when you check your network settings the player is indeed connected to your wifi network. This started happening to me after I owned the player for about a month. I then did some searching online and found threads about this very problem on the Sony support site dating back several years. Either Sony can't or hasn't solved this problem; it effectively renders this model as a standalone disc player because the glitch leaves you unable to (1) access any of your streaming apps like Vudu and Netflix or (2) check for or download software updates. There are short-term fixes that are hit or miss. Customer support will advise you to disconnect the power from the source for 1 minute and reset all your factory settings. But when they work I've found they last anywhere from a few hours to a week before the problem starts up again. I've also read online that the issue might stem from the player providing the wrong IP address if you use automated network setup. But I've mostly tried everything I can think of and nothing has corrected the problem. Sony customer support at this point has pretty much told me there is nothing else they can do and that I should contact an authorized servicer. So this is my warning: The player is great but there is an absolute risk that you are going to deal with the exact same network connection issue. So, maybe wait for a good sale and then hope for the best.
| Brand Name | Sony |
|---|---|
| Item Weight | 4.2 pounds |
| Product Dimensions | 15 x 12 x 4 inches |
| Item model number | UBPX700 |
| Batteries | 2 AA batteries required. (included) |
| Is Discontinued By Manufacturer | No |
| Color Name | black |
| Special Features | Compact |
