One measurement of the quality of a product is the quality of the customer service that you receive. Phil&teds has exceptional customer service! We purchased the original Metoo Portable High Chair years ago and used it as our primary high chair for both of our older children. They were able to stay in it until they were ready for a booster seat at the table. We loved it so much that it was our go-to gift for all of our friends who were having babies. When our third child was born last year we couldn't wait to break out the Metoo high chair. In the process of getting it cleaned up and ready I checked online to see if there was any information about the chair since it had been a few years since we had used it. I knew about the updated Lobster, but we were loyal to the original. I found that there had been a recall on the chair in 2011. Despite us NEVER having any issues with our chair, I emailed phil&teds to request the fix-it kit they had developed to restore the safety of the chair. This is when the exceptional customer service comes in. Shannon got right back to me and the repair kit arrived at my house in just a few days. The kit instructions were very easy to understand and it did seem to improve the stability of the chair. Unfortunately, I wasn't able to complete the upgrade because of a stripped screw. I emailed Shannon again asking for advice on what to do and again she got right back to me. She instructed me to file a claim on their website (very easy) and they would send me a new chair. I felt truly valued as a customer! It is because of this outstanding customer service that I wanted to write this review.
In the process of researching the safety update for the original chair, I decided to purchase a Lobster chair, so I am able to review it as well. Even though these chairs are very easy to move from one location to another, because it is our primary high chair we like to have 2 so that one can be at our breakfast counter and one can be at our dinner table. The Lobster is an improvement on the original chair in every way. The pocket of the chair is deeper and the back of the chair is less deep, so the baby is more enclosed and secure. The handles that tighten the clamps are more substantial, so they are easier to use. I also love that it comes with a bag. Like its predecessor, I can tell that the Lobster will be our "go-to" for years to come.
| Product Dimensions | 13.78 x 13.39 x 3.15 inches |
|---|---|
| Item model number | LB_V1_55_200_USA |
| Is Discontinued By Manufacturer | No |
| Target gender | Unisex |
| Minimum weight recommendation | 5 Pounds |
| Maximum weight recommendation | 37 Pounds |
| Number Of Items | 1 |
| Batteries required | No |
| Harness type | 5 pt |
| Is portable | Yes |
| Item Weight | 3.8 pounds |
