Brand | Kwikset |
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Special Feature | Keyless |
Lock Type | Keyed One Side |
Material | Aluminum |
Recommended Uses For Product | Home |
Style | Traditional |
Color | Satin Nickel |
Finish Type | Mixed |
Included Components | Smart Lock, fob |
Controller Type | nest, iOS, Android |
Shape | Rectangular |
Item Weight | 3.5 Pounds |
Control Method | App |
Connectivity Protocol | Bluetooth |
Manufacturer | Kwikset - Kevo |
Part Number | 925 KEVO DB 15 |
Item Weight | 3.5 pounds |
Item model number | 99250-002 |
Batteries | 4 AA batteries required. (included) |
Is Discontinued By Manufacturer | No |
Size | 1 Pack |
Finish | Mixed |
Power Source | Hand Powered |
Voltage | 1 Kilovolts |
Item Package Quantity | 1 |
Number Of Pieces | 1 |
Water Consumption | 1 Gallons per Hour |
Type of Bulb | Low Pressure Mercury Discharge |
Number of Handles | 1 |
Cutting Diameter | 1 Inches |
Special Features | Keyless |
Usage | Inside; Professional |
Batteries Included? | Yes |
Batteries Required? | Yes |
Battery Cell Type | Alkaline |
Average Battery Life | 8766 Hours |
Warranty Description | This product comes with a lifetime mechanical and finish warranty |
Assembled Diameter | 1 Inches |
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
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- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
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- Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
- Past and future purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
- Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
- No hidden fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
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Single Cylinder Deadbolt Finish: Satin Nickel
Purchase options and add-ons
Brand | Kwikset |
Special Feature | Keyless |
Lock Type | Keyed One Side |
Item dimensions L x W x H | 10.38 x 5.75 x 3.63 inches |
Material | Aluminum |
About this item
- Your Smartphone is now your key - touch to open convenience
- NOW get FREE ekeys! Send and manage eKey access via smartphone
- Bluetooth Smart ready with a Bluetooth 4.0 enabled device
- Works with select iOS and Android devices (wider compatibility with updated Google Play Kevo app which determines full and partial compatibility) - please check compatibility (below) before purchase
- History and notifications - see who locked/unlocked Kevo
- Smart Home compatibility with Amazon Alexa, Ring Doorbell, Skybell, Nest Learning Thermostat, select Honeywell Thermostats, Android Wear and IFTTT
Customer ratings by feature
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From the manufacturer
Your Smartphone is Now Your Key
Your life just got easier. With Kevo’s Touch-to-Open technology you can simply leave your smartphone in your pocket or purse upon entering; no more fumbling for your keys. Just touch the lock to open for the ultimate convenience.
Kevo App
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Manage UsersChanging babysitters? Get a new contractor? Need to find a new roommate? The power of Kevo’s digital keys make sharing access to your home easier and more secure than ever. Use the Kevo app to send, delete or reassign eKeys anytime/anywhere allowing you complete control of your users. Provide your eKey recipients with anytime, scheduled, or guest access for a truly automated experience. |
With eKeys, Give Loved Ones Access to Your HomeProvide access to your Kevo lock with Anytime, Guest, or Scheduled eKeys - send eKeys to friends, family members, or house sitters that have Kevo compatible Smartphones. Kwikset is pleased to announce that eKeys will be completely free of charge starting February 1, 2017. You gave us your feedback and we listened! Thank you for helping us improve your Kevo experience. |
History and NotificationsWith eKeys, Kevo tracks user activity in its system. When accessing the lock history you will be able to see who locked/unlocked Kevo, who sent an eKey, who accepted an eKey, and which eKey/User was enabled/disabled from the Kevo. Set up notifications and be alerted when your door is locked and unlocked. |
In Home - Locking and UnlockingPizza arrived? Don't get up from the couch. Now you can lock and unlock your door from your smart phone, as long as you are home within bluetooth range of your Kevo smart lock. |
Works with Nest
Kevo lets Nest know when you come and go to set your personal temperature preference, saving energy and reducing your utility bill.
Works with Honeywell Thermostats
Kwikset Kevo works with the following Honeywell Total Connect Comfort Wi-Fi thermostats to enable greater energy saving potential for homeowners: RTH9590WF, RTH9580WF, RTH8580WF, and RTH6580WF.
Works with Android Wear
Kevo App works with the Android Wear watch collection. Lock and unlock door from wrist. Use un-tethered from your phone for 24 hours.
Works with Ring Doorbell
With Ring+ Kevo, enter the Kevo app directly from a live video event within the Ring App, allowing you to unlock your door for welcomed guests.
Nest Thermostat
Honeywell Thermostat
Android Wear
Ring Doorbell
Features and Benefits
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No Smartphone, No ProblemKeep your Fob in your pocket, purse, or backpack and enjoy the same touch to open convenience. The Kevo Fob, that is included with the deadbolt, is pre-enrolled so no additional setup is required. Additional Fobs are available for purchase. |
Access Your Kevo RemotelyBy purchasing the new Kevo Plus upgrade for your Kevo smart lock, you get remote access features so you can connect to your Kevo from anywhere where you have a working internet connection. It includes the Bluetooth enabled Gateway and Kevo Plus remote service. |
What's in the Box?Kevo deadbolt, Kevo interior, 1 FOB key, 2 standard keys, 2 anytime digital keys, 4 AA batteries, latch, strike, mounting hardware, installation instructions, User manual, SmartKey learn tool, drilling template for new doors. |
CompatibilityAs of February 1st, 2017, the new Kevo App grants all Kevo users expanded device compatibility, new functionality, an updated user experience, and improved lock response. - The Kevo Mobile App is available on the Apple App Store for iPhone 4s or higher, iPad 3+, iPod Touch 5+, and Apple Watch (notifications only). - The Kevo Android App is generally compatible with select smart devices that have Bluetooth chipsets that support Bluetooth 4.0. Download Kevo App to check if you Android device is categorized 'Officially Supported', 'Unsupported', or 'Unofficial'. |
Kevo Knows if You're Inside or Outside Your Home
Kevo includes patent-pending intelligent positioning technology that detects whether an authorized user is inside or outside of the home before granting access, to help prevent unauthorized entry.
Kevo features auto-calibration that automatically enables this technology and adjusts Kevo continuously to the best security.
Secure Encryption
Kevo offers military grade PKI encryption. Kevo uses multiple levels of advanced security and is continually reviewed by independent security experts.
SmartKey: Re-Key the Lock Yourself in 3 Simple Steps
Kwikset's patented SmartKey technology provides superior security and re-keying convenience unlike any other smart lock on the market. While re-keying your door lock is not a requirement of lock installation, it allows you to quickly and easily reset your lock's cylinder to work with a new and different Kwikset KW1 Keyway key.
Bump Proof with Superior Pick Resistance
SmartKey locks have passed the most stringent lock-picking standard, UL 437, par. 11.6. The BumpGuard component of SmartKey incorporates a patented side locking bar which replaces the traditional pin and tumbler design to prevent lock bumping.
Smart Security
Secure Encryption
SmartKey Re-Key
Bump Proof
Videos
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Kevo Installation Video
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Product information
Technical Details
Additional Information
ASIN | B00CPTD5AQ |
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Customer Reviews |
3.3 out of 5 stars |
Best Sellers Rank | #721,645 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #2,138 in Deadbolts |
Date First Available | June 19, 2013 |
Warranty & Support
Feedback
Product Description
Product Description
Your life just got easier. With Kevo’s Touch-to-Open technology you can simply leave your smartphone in your pocket or purse upon entering; no more fumbling for your keys. Just touch the lock to open for the ultimate convenience. No smartphone? No problem. Enjoy the same touch to open convenience with the included fob. You can send an electronic key (eKey) to family, friends, or visitors who have a compatible Smartphone so they can use their phone as a key too. Receive notifications of lock activity and manage the lock and eKeys with the Kevo mobile app. In addition to the convenience, Kevo is incredibly secure. You can add, delete or disable eKeys from the mobile app or utilize the Lost Phone Reset should the unthinkable happen. This single cylinder deadbolt can be locked or unlocked by a key on the outside, or the turn button on the inside. The Venetian Bronze finish is hand-rubbed to reveal unique bronze highlights and provides a rich and warm complement to the product's style.
Kevo now works with Alexa voice commands (requires Kevo Plus hub, sold separately). You can lock/unlock (PIN required) and check lock status.
Kwikset is working diligently to add new Android device compatibility to Kevo. Each device is put through a rigorous security and user experience test to ensure that our users have the most secure and best possible experience with Kevo.
Android Compatibility:
Pixel, Pixel XL, Nexus 5X,6, 6P,9, HTC One M9 Samsung Galaxy S5, S5 Active, S6, S6 Active, S6 Edge, S7 Active, S7 Edge, Note 4, Note 4 Edge, Note 5 Android Wear Devices
Apple iOS Compatibility*:
iPhone 4s, 5, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus iPad 3rd Gen, iPad 4th Gen, Air, Air 2, Pro (12.9-inch), Pro (9.7 inch), iPad Mini, Mini 2, Mini 3, Mini 4 Pod Touch 5th Gen, 5th Gen (16GB Mid 2013), 6th Gen Apple Watch - notifications only.
*We're pleased to share that Touch-to-Open functionality is fully restored with Apple's iOS 10.0.2 update. Upon downloading the latest iOS update, you will be able to use your Kevo lock with the app running in the background.
Kwikset is pleased to announce that eKeys will be completely free of charge starting February 1, 2017.
You gave us your feedback and we listened! Thank you for helping us improve your Kevo experience.
From the Manufacturer
Introducing Kevo. The Evolution of the Key is Coming. Your Smartphone Is Now Your Key With Kevo, all you need is your smartphone to unlock your door. You don’t even need to take your phone out of your pocket or purse; just touch your lock, it will recognize your phone and unlock the door. No more fumbling for your keys or memorizing a code... just touch the lock to open.
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This Item Kwikset Single Cylinder Deadbolt Finish: Satin Nickel | Recommendations | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $168.52$168.52 | $99.99$99.99 | $69.98$69.98 | -11% $44.60$44.60 List: $49.99 | $71.51$71.51 |
Delivery | — | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 | Get it as soon as Thursday, May 16 | — |
Customer Ratings | |||||
Easy to install | 3.3 | 4.5 | 4.0 | 4.1 | 4.6 |
Lock Feature | 2.8 | 4.4 | 3.7 | 3.7 | 4.3 |
Sold By | Discount world 3 | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
lock type | Keyed One Side | Keypad | Keypad | Keypad, Pin Tumbler | Keypad |
number of items | 1 | 1 | 1 | 1 | 1 |
material | Aluminum | Metal | Metal, Steel | Steel, Plastic | Metal |
shape | Rectangular | Round | Rectangular | Rectangular | Rectangular |
finish type | Mixed | Nickel | Brushed | Brushed | Brushed |
weight | 3.5 pounds | 1 pounds | 2.25 pounds | 1.82 pounds | — |
Important information
1 Kilovolts
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers have expressed negative opinions about the value and connectivity of the lock. They mention that it's not worth the money and that they need to purchase an expensive wifi hub if remote access is desired. They are also mixed on performance, quality, ease of setup, appearance, calibration, and ability to touch.
AI-generated from the text of customer reviews
Customers are mixed about the performance of the lock. Some mention that it works great with the key fob, and is a pretty useful device. However, others say that they had some minor difficulties with the app, and that the lock malfunctions obnoxiously. They are also frustrated with the lack of responsiveness and the slow recognition of the eKey.
"...Afterwards we realized the unit itself was defective as other reviewers are mentioning with similar issues as mine, and they promptly Next Day Air..." Read more
"...But I've had this a month now, it worked beautifully right after install, for multiple members of my family using iPhone 5, iPhone 6, and Android..." Read more
"...More often it requires multiple failed attempts followed by using a physical key.I'm changing my rating of this product from 3 stars to 1...." Read more
"...-It can *feel* like it is taking a bit of time opening, BUT when actually comparing to putting something down, fishing out my keys, opening the lock..." Read more
Customers are mixed about the quality of the lock. Some mention that it works well, has a good idea, and has s lot of potential. However, others say that it doesn't work most of the time, has buggy software, and is practically impossible to open when there are more than one ekey or fob near the lock
"...* "Takes frickin forever to unlock, sometimes doesn't unlock." I suspect that when it takes a long time my phone is the weak link in the..." Read more
"...Overall, the product has a lot of potential. They got the broad strokes right but unfortunately didn't pay attention to the details...." Read more
"...Locking and unlocking is not as quick as the video makes it look it but my Big Macs aren't as pretty as they are in the commercials and menus either..." Read more
"...So far it always unlocks when I touch it, locks when I touch it three times, and doesn't unlock when touched from the outside when my phone is..." Read more
Customers are mixed about the ease of setup. Some mention that the product is fun, relatively easy to install, and easy for most to use. However, others say that the installation instructions are nearly impossible to follow, and the initial setup should be more streamlined.
"I've owned the Kevo lock for about a month now. Installation wasn't too bad but I wish they had included the drive in bolt instead of having to..." Read more
"...experience with putting in deadbolts, so it was pretty simple to replace our existing deadbolt...." Read more
"...-The initial setup should be more streamlined, as in more easily repeatable for troubleshooting, but if it all works you should only have to do it..." Read more
"...App okay. My non-techie parents find it confusing. But easy for most to use.All in all, I'd not buy again. Too expensive...." Read more
Customers are mixed about the calibration of the lock. Some mention that it's easy to install, calibrate, and get working, while others say that it would absolutely not calibrate with the second iPhone anymore, it'd randomly need calibrated, and that the instructions are so trimmed down that it was very difficult to calibrate each phone.
"...Happy day. The next day, and with each day after, the calibration got progressively worse until I had to hold the phone to lock to get it to work...." Read more
"...(Videos available as well, if you like)* Calibration was simple.* It just works...." Read more
"...Calibration has been an issue from the start: door locks with no fob anywhere near unit. Has resulted in being locked out of house.( - )..." Read more
"...Every calibration fails. I have read the enclosed instructions and watched the instructional video. It does not calibrate. Customer service you say?..." Read more
Customers are mixed about the appearance of the lock. Some mention it's a great looking and understated product, while others say it'll break easily and has poor design.
"...an excellent tech to integrate with a wifi lock to allow for a simple elegant look on the outside with the ease of entry still included, plus having..." Read more
"...Great looking "smart" deadbolt (best looking on the market, in my opinion). Non-obtrusive from the front...." Read more
"...agree with a professional review (read elsewhere) that the plastic cover is a bit cheap for a $219 product, but once it goes on, it recedes into the..." Read more
"...Overall I was impressed with the look and finish of the locks, they looked great inside and out...." Read more
Customers are mixed about the ability to touch. Some mention that the touch to unlock and lock is very convenient and a big time saver. They also appreciate the 3 touch to lock feature. However, others say that it never recognized touch from outside, the response time is too slow, and the touch sensitivity always conflict with opening and closing.
"...Rekeying the lock was easy but I am a little leery given the bad reviews that Kwikset Smart key has been receiving regarding the ease of bypassing..." Read more
"...Has resulted in being locked out of house.( - ) WAY too easy to brush against lock and unitentionally activate it...." Read more
"...Pros-Works from a decent distance.-Touch sensitivity seems to be just right...." Read more
"......" Read more
Customers are dissatisfied with the value of the lock. They mention that it's not worth the money, it'll waste battery and that it requires an expensive wifi hub for remote access.
"...I think this is a waste of battery and unnecessary...." Read more
"...Uuggghhhh.( - ) Must purchase expensive wifi hub if remote access desired( - ) Not compatible with Apple HomeKit( - )..." Read more
"...new lock, and now that it's here, I have to say I'm a bit disappointed with the final product...." Read more
"...After tax and shipping the lock is already pretty pricey. Most people will heavily consider convenience vs price...." Read more
Customers are dissatisfied with the connectivity of the lock. They mention that it keeps loosing connection with the Kevo app, and it would fail to ever reconnect. They also say that the lock doesn't connect over the internet or wi-fi, and that Bluetooth is flaky.
"...I suspect that when it takes a long time my phone is the weak link in the bluetooth chain. About 1 in 7 times I need to tap the lock a second time...." Read more
"...So, to summarize. Cool idea, but weak bluetooth antenna and signal strength necessitating multiple taps, waiting for failure, trying again until..." Read more
"...Having this lock was a blast however there were frequent issues communicating with our devices.-..." Read more
"...I was partially at fault in the install it was clear the RF cable was not very good...." Read more
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Check below for the original review. I have had 3 of these locks running day in and day out at my own house, my parents house, and my office. They are working great! People still are amazed when I just touch the lock and enter my home. They have since updated to allow my Android phone to work with them so I don't carry the fob around anymore. It works about 95% on the first try, and the other 5% usually just requires a second tap(still quicker than getting out my keys). That is pretty good considered I am using it in 3 different types of environments. For people having issues I would say calibrating it is essential to ensuring a reliable operation of the lock.
The locks get a little slow towards the end of the batteries life but that can easily be rectified by a new set of AAs. My parents are not tech savvy and both have the app and the fob on their keys so its rare that they have issues.
This product has saved my bacon many times, especially when carrying something heavy/cumbersome. I cannot tell you how integrated this lock is my daily routine. It might be unnecessary but if you can afford it I don't think you will regret it.
Apparently there is a new accessory they are selling that lets your remotely unlock/lock from your smart phone.
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So I have been following this product for a couple months on Amazon after I saw an early ad for it. I was very excited and pre-ordered a set of two, one for my house and the other for my parents. I am in my mid 20's and the "Tech Guy" for my family for a little background. Much of the review is focused about the Support and Launch of the Kwikset Kevo, and I will include a "TLDR" PROs and CONs list at the end.
Once I got the first unit in my house I opened it and it looked pretty solid from the outside. So I took my time installing it and following the instructions, and for the life of me could not get the touch feature to function when put together. The strange thing was though, when the unit was assembled without a door, it worked perfectly. So I tried the troubleshooting PDF guide and spend about 2-3 days on it a couple of hours a night trying to figure it out myself. Finally at a lost I decided to contact Kwikset Customer Support.
The first person I spoke to was Jose, and he was very helpful. He gave me some tips on troubleshooting it a little further, because I knew the unit worked I just figured I was failing somewhere on the installation. Afterwards we realized the unit itself was defective as other reviewers are mentioning with similar issues as mine, and they promptly Next Day Air Shipped a new unit out to my house. They also emailed me a label to ship my defective unit back to them. But before I got the new unit I tried to install the other one I had purchased for my parents house. After having taken mine apart and reinstalled it around 7-8 times I had gotten pretty familiar with how it was put together. I installed the 2nd one within 18 minutes and it functioned perfectly and well within my expectations of this product.
I have an Android phone so I am using the fob, and in terms of the range and consistency my experience is at 95%, as it is rare for me to tap it for it to not unlock within 2-3 seconds. My keys can be pretty much anywhere as long as they are on my person for it to make the authentication. My roommate uses the iPhone app and has had a pretty much same experience and he has not conveyed to me any issues with it. In terms of actual usage the convenience of it is pretty great, and streamlines leaving and entering the home. My parents are not tech people at all and they have said their unit it makes entering the home really easy for them, especially with groceries or dogs in tow. We also have a unit at our office and my fob now works at all 3 locations without any issue. Its very convenient for the 3 main places I go to on a daily basis to have the same level of ease of access.
So I had various questions over the process of getting all the keys and fobs working between multiple people and houses and locks so I contacted their Customer Support staff several times and with each time I had a pleasant experience. It sometimes took up to 15 - 20 minutes to reach someone but I know many people were calling with their own issues during the launch and the weeks afterwards. My questions and issues were taken care of promptly and every call my info was recorded so I didn't not have to reexplain everything when I called again, they just looked it up. I spoke to Danny, Eddie, and Jose and all of them were very helpful to my family and I.
At one point I failed in the SMARTkey rekeying process of a 3rd Lock I had purchased for our office so that neither the key that came with the lock or the key I was trying to set would open it. I didn't even know you could do this but somehow I did :) So I gave Kwikset a call because I figured I would have to take it to a locksmith to have them take apart the cylinder and insert a new one for a cost. But after explaining what I did within minutes they had created an order to ship a new cylinder and keys to me. Instead of trying to blame customers or have them troubleshoot something to death(even when the customer actually knows what he/she is doing) their Customer Support team distances itself from the practices of other companies by being very committed on making the launch of Kevo a success, even with the issues it was/is suffering at the time.
Many of these negative reviews I feel are unwarranted. So many of the 2-3 star reviews are based on misconceptions and fantasies about what this product could do before it was released. Like the 2 E-Key thing, however upset you are that they are charging you $1.99 for lines of code in an app, this information was widely available before the launch. And they choose to give out 5 E-Keys for free which is great, however I agree with most that should have been the case at launch. Same with the iPhone Smartphone support only, and I am an Android user. I had access to the same amount of information on Amazon, Google, and Kwikset's Website as anyone else and did a moderate amount of research before choosing to preorder a rather expensive lock. Also for people who don't like to read, there were several previews/sitdown videos with the Kevo by sites likes Newegg(really good video), CNET, and others.
To be honest I was really let down when my first unit did not function and especially after I tried a fair amount of troubleshooting on my own to make it work. But the response I got from the Customer Service team (who from my understanding was working overtime/extended hours) to help with these issues was enough to restore my faith in the product. Yes any reviewer who got a defective unit deserves a replacement and from a large company like Kwikset, we shouldn't have to expect this. However they made the process painless and pleasant as possible, and completely rectified the situation. Not many other companies we can say the same about, thats why we love effortless returns at Amazon compared to the Nightmare that is BestBuy or other BigBox Stores :) And sure its Generation 1, and may not be exactly what we wanted, but thats the price of being an early adopter.
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The PROs and CONs list below is more or less focused on smaller aspects of the lock system, as I think you already have to be sold on the idea of a Smart Lock before investing the amount of money into it for a system of locks, fobs and E-Keys.
---PROs---
-LED Lets you know the status of your door
-A decent array of colors(3: Silver, Bronze, and Brass)
-Included fog is small and pre-paired
-The App allows you to send E-Keys rather quickly(also Contacts integration)
-Notifications (which I push to my Pebble Watch)
-Tech Support :)
-SMARTkey Rekeying
---CONs---
-Wiring should be one cable, better sheathed
-WiFi connection, or BLE enabled WiFi addon for remote features(like unlock from phone)
-Leave more room for wiring, hide/shield more sensitive electronics like the board
-The initial setup should be more streamlined, as in more easily repeatable for troubleshooting, but if it all works you should only have to do it one time anyways ;)
-Android app atleast for E-Key management till the BLE software side comes through, this really should be there because it would allow the Kevo App to have a presence in the Play Store then push the update that gives BLE E-Key access
Please feel free to ask me any questions or comments you have. I enjoy reviews and the process of learning more about people's real experiences with products. Thanks for reading.
-Austin
After installation I found that the Kevo would attempt to lock 5 times and then flash a red light any time I tried to lock it. The deadbolt would still be locked but it just didn't seem right. I contacted customer support and they emailed me within a couple of days to let me know that the hole that the bolt goes into needed to be drilled deeper and the lock "thought" it wasn't going in all the way. I did this and it worked well.
It does take a while to lock and unlock your door using your smartphone. It would be much much quicker to do just using the key. The app must be open on your phone (even if it is in the background). If you turned your phone off or updated it, you will need to reopen the Kevo app to open your door. The app also turns on your GPS constantly, not just geofencing but the full GPS. I think this is a waste of battery and unnecessary. I emailed customer support and they said that it shouldn't effect battery life much and the app may not function as well with it turned off. I was sick of having to plug my phone in constantly so I disabled location services for the kevo app and my battery is back to normal and the lock is just as slow as it always is.
The ekey handling is not as robust or feature rich as it could be. I could be wrong but I feel as though a scheduling feature would be easy to implement for those cases where you have someone who comes to your house on a predictable basis (house cleaner, dog walker, etc). Instead you have to enable and disable their ekeys manually. Another annoyance I have found is upon getting a new phone I had to reset the lock entirely and reissue all my ekeys. It wouldn't be a huge deal if the ekeys didn't cost $2.00 per ekey. Even after all of this my lock hasn't been working right since getting the new phone. I will go home and play with a bit more to see if I can get it working again.
Overall, the product has a lot of potential. They got the broad strokes right but unfortunately didn't pay attention to the details. The kevo App is poorly designed and implemented. This is a product of convenience. If the product is not more convenient than the conventional lock and key and equally reliable, then it has failed. In it's current state I would say that it is definitely not as reliable (I still have to carry my house keys with me for the times when it doesn't work) and is perhaps a little more convenient (I don't have to take out my keys most of the time but I do have to stand in front of my door for an extra 10-15 seconds while the lock and app talk to each other.)
Recommendations: If you aren't an early adopter type person, wait to see what happens in the next generation or with other companies playing in this space; there are many (lockitron, goji, august). If you are someone like me who loves playing with all the new technology then be aware of the current limitations of the product.
Update (January 5th 2013)
This product has become progressively less usable. The lock no longer responds unless the app is fully open in on your phone (no longer just in the background).
Occasionally the lock refuses to work entirely. It won't even allow me to calibrate my iPhone. The only fix is to reset the lock, re-register it and set it up as new again. This also means that I have to resend all my ekeys and re calibrate the phones that those ekeys were sent too.
The unreliability with which the kevo works has required me to always keep my keys with me anyway, negating the entire point of the product. At the best of times it opens on the first attempt when I have my phone in my hand with the app open in the foreground. More often it requires multiple failed attempts followed by using a physical key.
I'm changing my rating of this product from 3 stars to 1. I don't recommend it at all anymore.