If this chair lasts, it is a great buy. It is new now, of course, very comfy, super comfy in fact. Once you get your own method down, it is not hard to operate at all. The massage is decent and the heat feels great on a sore back. I don't usually fall asleep in a chair, but this one I could easily. It goes back to almost a full laydown position.
Update: it is no longer my chair. My wife has taken it over. I guess I’ll have to buy another. 1/4/2018
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Color: Grey
Upholstery Material: Leather
Upholstery Material: Faux Leather
Width: Up to 19 in
Width: 20 to 24 in
Movement Type: Glide
Movement Type: Rock
Type: Armchairs
Type: Rocking Chairs
Frame Material: Wood
Frame Material: Metal
Height: Up to 24 in
Height: 25 to 29 in
Frame Finish: Black
Frame Finish: White
Special Features: Adjustable Height
Special Features: Adjustable Lumbar
Recommended Use: Camping
Recommended Use: Dining
Seat Depth: 20 Inches & Under
Seat Depth: 21 to 25 Inches
& Up
Color: Black
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Reviews with images
Seat seam pulled apart after the first month.
Like another review here, we had this only for a short time, about one month and the seam on the seat pulled apart.The chair came with the massage but the heat is missing. When hooking up the power and control there was only the connection for the massage. The whole heat unit is just not there.Speaking of power, the power adapter was also missing when the chair was delivered. Contacted Amazon support and they gave me the manufacturer's customer service number. The number was incorrect, however, the person I talked to gave me the correct number.Customer service was nice and sent me the power adapter without any hassle. They didn't even require proof I even purchased the chair. They just took my address and sent it out. It arrived a few days later.I didn't bother trying to return it because of the tear. Upholstery thread and needle from Walmart was a cheaper and less hassle option for me.I never got the missing heating unit taken care of since It would probably require sending it back. We wouldn't really use it anyway.The balance is off as in, when the foot rest is extended and our 20lb dog jumps up the chair tips forward, even with someone sitting in the chair.It is a comfortable chair, so there's that...I was going to give this 2 stars because of the customer service person. However, now that I wrote all this It and went over it again, no, it's definitely a one-star.
Top reviews from the United States
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Reviewed in the United States on December 12, 2019
The chair came with the massage but the heat is missing. When hooking up the power and control there was only the connection for the massage. The whole heat unit is just not there.
Speaking of power, the power adapter was also missing when the chair was delivered. Contacted Amazon support and they gave me the manufacturer's customer service number. The number was incorrect, however, the person I talked to gave me the correct number.
Customer service was nice and sent me the power adapter without any hassle. They didn't even require proof I even purchased the chair. They just took my address and sent it out. It arrived a few days later.
I didn't bother trying to return it because of the tear. Upholstery thread and needle from Walmart was a cheaper and less hassle option for me.
I never got the missing heating unit taken care of since It would probably require sending it back. We wouldn't really use it anyway.
The balance is off as in, when the foot rest is extended and our 20lb dog jumps up the chair tips forward, even with someone sitting in the chair.
It is a comfortable chair, so there's that...
I was going to give this 2 stars because of the customer service person. However, now that I wrote all this It and went over it again, no, it's definitely a one-star.
Color: ChocolateVerified Purchase
Seat seam pulled apart after the first month.
Reviewed in the United States on December 12, 2019
Like another review here, we had this only for a short time, about one month and the seam on the seat pulled apart.Reviewed in the United States on December 12, 2019
The chair came with the massage but the heat is missing. When hooking up the power and control there was only the connection for the massage. The whole heat unit is just not there.
Speaking of power, the power adapter was also missing when the chair was delivered. Contacted Amazon support and they gave me the manufacturer's customer service number. The number was incorrect, however, the person I talked to gave me the correct number.
Customer service was nice and sent me the power adapter without any hassle. They didn't even require proof I even purchased the chair. They just took my address and sent it out. It arrived a few days later.
I didn't bother trying to return it because of the tear. Upholstery thread and needle from Walmart was a cheaper and less hassle option for me.
I never got the missing heating unit taken care of since It would probably require sending it back. We wouldn't really use it anyway.
The balance is off as in, when the foot rest is extended and our 20lb dog jumps up the chair tips forward, even with someone sitting in the chair.
It is a comfortable chair, so there's that...
I was going to give this 2 stars because of the customer service person. However, now that I wrote all this It and went over it again, no, it's definitely a one-star.
Images in this review
Reviewed in the United States on July 20, 2016
Color: ChocolateVerified Purchase
Bought two of these chairs.
Here's what's good....
Fair for comfort, nice looking and massage/heat functions work well enough.
Here's the bad...
1. NO pocket, cover or velcro on massage controller. EVERY time you flip the chair over for cleaning, you WILL end up turning on the massage functions. This could've EASILY been fixed with a .10 hinge/cover flap on the controller to cover the buttons.
2. One of them started separating at a seam right on the seat cushions, before two months had even passed. It was on the chair that gets the LEAST use too, go figure. Warranty seems spotty as no shipping, or return options are covered according to warranty .pdf.. Meaning that for all intents and purposes there IS NO warranty on the fabrics, for any period of time as cost involved in trying to get it addressed will be prohibitive.
Will try filing a BBB complaint and see how that fares.
Here's what's good....
Fair for comfort, nice looking and massage/heat functions work well enough.
Here's the bad...
1. NO pocket, cover or velcro on massage controller. EVERY time you flip the chair over for cleaning, you WILL end up turning on the massage functions. This could've EASILY been fixed with a .10 hinge/cover flap on the controller to cover the buttons.
2. One of them started separating at a seam right on the seat cushions, before two months had even passed. It was on the chair that gets the LEAST use too, go figure. Warranty seems spotty as no shipping, or return options are covered according to warranty .pdf.. Meaning that for all intents and purposes there IS NO warranty on the fabrics, for any period of time as cost involved in trying to get it addressed will be prohibitive.
Will try filing a BBB complaint and see how that fares.
Images in this review
