As stated in previous review, when the new quad winder arrived the right motor was not functioning. When I contacted Amazon they offered immediately to send a replacement unit. My problem was that I am out of the US at the moment and could not send back original unit at a reasonable price. I contacted JQUEEN directly and their customer support and follow up was premium. After evaluating different options like sending a replacement motor and a link to a very explicative video on YouTube, they finally decided to send me a replacement winder without the need to ship back the original one.
I already received the new watch winder, and as with the first one, it came very well wrapped and packaged. Once again very nice looking woodwork and finishing. The motor is very smooth and sound super quiet almost undetectable. Unit is working great with all 4 watches, including a Hublot that for some reason was not working with my previous winder.
In conclusion, I am very happy with the product it’s a great value and more impressed with their costumer support. For the latter I am changing the overall rating to 5 stars and highly recommending JQueen.
Original review:
Was impressed with craftmanship and programming functions. Sadly the right side motor is not working. In process to escalate with costumer service.