Brand | |
---|---|
Model Name | Nest Learning Thermostat 3rd Generation, White, Works with Amazon Alexa |
Product Dimensions | 1.21"D x 3.3"W x 3.3"H |
Controller Type | Nexia, Google Assistant, Insteon, Amazon Alexa, nest |
Special Feature | Wireless: Working Wi-Fi connection: 802.11b/g/n @ 2.4GHz, 5GHz, Wireless interconnect: 802.15.4 @ 2.4GHz, Bluetooth Low Energy (BLE) |
Color | Copper |
Specific Uses For Product | Air Conditioner |
Temperature Control Type | Heating |
Connectivity Technology | Wi-Fi |
Included Components | Installation Guide, Mounting screws and labels, Welcome Guide, Nest Pro installation card, Nest screwdriver, Optional trim kit, Base, Display |
Power Source | Battery Powered |
Item Weight | 16 ounces |
Voltage | 24 Volts |
Material | Metal |
Shape | Round |
Display Type | Digital |
Finish Type | Copper |
Screen Size | 2.1 Inches |
Control Type | Voice Control |
Control Method | Voice |
Connectivity Protocol | Wi-Fi |
Style | Thermostat Only |
Backlight | Yes |
Specification Met | UL Listed |
Number of Batteries | 1 Lithium Polymer batteries required. (included) |
Manufacturer | Google Nest |
Part Number | T3021US |
Item Weight | 1 pounds |
Item model number | T3021US |
Batteries | 1 Lithium Polymer batteries required. (included) |
Is Discontinued By Manufacturer | No |
Size | 1 |
Finish | Copper |
Item Package Quantity | 1 |
Number Of Pieces | 1 |
Type of Bulb | LED |
Switch Style | Touch-Sensitive |
Special Features | Wireless: Working Wi-Fi connection: 802.11b/g/n @ 2.4GHz, 5GHz, Wireless interconnect: 802.15.4 @ 2.4GHz, Bluetooth Low Energy (BLE) |
Batteries Included? | Yes |
Batteries Required? | No |
Battery Cell Type | Lithium Ion |
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Google Nest Learning Thermostat - Programmable Smart Thermostat for Home - 3rd Generation Nest Thermostat - Works with Alexa - Copper
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | |
Model Name | Nest Learning Thermostat 3rd Generation, White, Works with Amazon Alexa |
Product Dimensions | 1.21"D x 3.3"W x 3.3"H |
Controller Type | Nexia, Google Assistant, Insteon, Amazon Alexa, nest |
Special Feature | Wireless: Working Wi-Fi connection: 802.11b/g/n @ 2.4GHz, 5GHz, Wireless interconnect: 802.15.4 @ 2.4GHz, Bluetooth Low Energy (BLE) See more |
About this item
- Programmable smart thermostat that learns your schedule and the temperatures you like and programs itself to help you save energy and stay comfortable .Product note: You can also check your system’s compatibility before purchasing a Nest thermostat with our online Nest Compatibility Checker on the Google Nest support page
- Home/Away Assist automatically adjusts itself to an Eco Temperature after you leave, so you don’t heat or cool an empty home; remote control lets you change the temperature from anywhere on your phone, laptop, or tablet[1]
- With Energy History, just check your phone to see how much energy you used and why, or use Quick View on the display to reach Energy History, settings, or your schedule; the Nest Leaf appears when you choose a temperature that saves energy
- Smart thermostat with HVAC monitoring, which looks out for your heating and cooling systems; sends an alert if something doesn’t seem right, along with helpful reminders to make maintenance easier[2]
- The Nest Learning Thermostat works with the Nest Temperature Sensor (sold separately) to help make sure a certain room is the exact temperature you want it to be
- Beautifully designed, with polished metal finishes and bright, high resolution display; Farsight shows you the temperature, weather, or time on your thermostat when you walk in the room
- It’s easy to install your thermostat, typically in 30 minutes or less, with everything you need included in the box; compatible with 95% of heating and cooling systems
- Google Nest Learning Thermostat (Stainless Steel) with a Google Authenticity Seal
- Nest Renew makes it simple to support clean energy right from home; it works with your Nest Learning Thermostat[6] to help you automatically prioritize your usage[7] to times when energy is cleaner or less expensive
- Please refer to the product description section below for all applicable legal disclaimers denoted by the bracketed numbers in the preceding bullet points (e.g., [1], [2], etc.)
Customer ratings by feature
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Price | $189.95$189.95 | $249.00$249.00 | $188.71$188.71 | -19% $201.00$201.00 List: $249.00 | -7% $13.99$13.99 Typical: $14.99 | $12.99$12.99 |
Delivery | Get it as soon as Sunday, Mar 31 | Get it Apr 4 - 5 | Get it as soon as Sunday, Mar 31 | Get it as soon as Sunday, Mar 31 | Get it as soon as Sunday, Mar 31 | Get it as soon as Sunday, Mar 31 |
Customer Ratings | ||||||
Easy to install | 4.2 | — | 4.1 | 4.3 | 4.6 | 5.0 |
Temperature Control | 4.0 | — | 3.9 | 4.0 | 3.8 | — |
Tech Support | 3.5 | — | 3.7 | 3.4 | 5.0 | — |
Alexa integration | 4.1 | — | 4.2 | 3.9 | — | — |
Easy to use | 4.1 | — | 4.6 | — | 5.0 | — |
Sold By | Advanctech | Next1GenTech (Serial Numbers Recorded) | EXTEND LLC | Advanctech | Spigen Inc | Plusacc |
control method | voice | remote | application | voice | — | touch |
connectivity protocol | Wi-Fi | Wi-Fi | Wi-Fi | Bluetooth, Wi-Fi | — | — |
controller type | Amazon Alexa, Google Assistant, nest, Insteon, Nexia | Google Assistant | Amazon Alexa, Android, Apple HomeKit, Google Assistant, iOS | Amazon Alexa, Google Assistant, nest | — | Nest |
specification met | UL Listed | — | Energy Star | ENERGY STAR Certified and UL Listed | — | — |
material | Metal | — | Metal | Metal | PC | ABS |
shape | Round | Round | Rectangular | Round | — | Round |
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From the manufacturer
Makes it simple to support clean energy.
Nest Renew, a service from Google, works with compatible Nest thermostats to help you automatically prioritize your usage to times when energy is cleaner or less expensive. It’s free to join. And setup is a breeze, so it’s easy to start supporting a cleaner energy future, right from your home.[6,7]
Easy installation.
The Nest Learning Thermostat is compatible with 95% of heating and cooling systems, and most people can install it in 30 minutes or less. Or get convenient professional installation from a Nest Pro.
-
Adapts to your life.
Automatically adjusts as your life and the seasons change. Use it for a week and it programs itself.
-
Turns itself down while you’re away.
Uses sensors to check if you’ve left, then sets itself to an Eco Temperature to save energy.
-
Control from anywhere.
Adjust the temperature on the Nest app, or with your voice using a smart speaker or display.[1]
-
Look for the Leaf.
Choose an energy-saving temperature and you’ll be rewarded with a Leaf on your display.
-
See how much you saved.
Check your Energy History to see when you use more – like on weekends – and learn how to use less.
Which Nest thermostat should I choose?
Nest Learning Thermostat | Nest Thermostat | Nest Thermostat E |
---|---|---|
Proven energy-saving featuresTurns itself down while you’re away | Proven energy-saving featuresTurns itself down while you’re away | Proven energy-saving featuresTurns itself down while you’re away |
ScheduleLearning features and Auto-Schedule | ScheduleFlexible schedule with Savings Finder | ScheduleLearning features and Auto-Schedule |
DisplayHigh-resolution with Farsight | DisplayMirrored | DisplayFrosted display that blends in |
ColorsAvailable in multiple metal finishes | ColorsAvailable in multiple metal colors | ColorsAvailable in white |
CompatibilityWorks with 95% of systems | CompatibilityWorks with 85% of systems | CompatibilityWorks with 85% of systems |
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Customer Review: Sleek Design & Easy to Use!
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DONT SLEEP On this NEST THERMOSTAT! Here's why
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BE CAREFUL - This Setting Might Cost You Money.
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YOU NEED THIS for your Google Home ecosystem!!!
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Smart thermostat that is pretty AND easy to use
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Product information
Technical Details
Additional Information
ASIN | B01M65EKLG |
---|---|
Customer Reviews |
4.5 out of 5 stars |
Best Sellers Rank | #4,728 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #13 in Home Programmable Thermostats |
Date First Available | October 17, 2016 |
Warranty & Support
Feedback
Product guides and documents
Product Description
The Nest Learning Thermostat is a smart thermostat that learns your schedule and programs itself to help save energy. You can control it from anywhere with the Nest app, and it works with Alexa and Google Assistant so you can adjust the temperature with your voice. And it’s beautifully designed, with a big, bright display and metal finishes to suit any home’s style.
[1] Remote control and mobile notifications require working internet and Wi-Fi. [2] Alerts can notify you of a potential issue with eligible HVAC systems. They’re meant to provide helpful information, not an endorsement, representation, or warranty of any kind about the health of your HVAC system. Alerts aren’t intended to replace a diagnosis by a qualified HVAC professional. [3] Energy savings are not guaranteed and depend on energy usage, weather, and other factors. [4] Voice control requires a compatible device, and working internet and Wi-Fi. [5] Independent studies showed that Nest thermostats saved people an average of 10% to 12% on heating and 15% on cooling. Based on typical energy costs, we’ve estimated average savings of $131 to $145 a year. Individual savings are not guaranteed. [6]Nest Renew requires 3rd generation Nest Learning Thermostat, Nest Thermostat E, or the newest Nest Thermostat (sold separately), connected to a Google account. Only available in areas served by major continental US grids. Only available for customers on certain electric utility time-of-use rates.[7]Adjustments only shift electricity usage from your heating and cooling.
WARNING:
Important information
24 volts
Related Posts
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers are happy with appearance, value, and ease of use of the HVAC control thermostat. However, some customers have reported issues with quality, saying the device was defective, unreliable, and failed within a few months. Opinions are mixed on performance, temperature control, connectivity, and service.
AI-generated from the text of customer reviews
Customers like the ease of use of the thermostat. They mention that it is easy to set up and use, with intuitive features and a sleek design. They also appreciate the learning capabilities, which quickly adapts to their preferences. Customers also appreciate that it shows what they set their thermostat at, along with showing the current.
"...The learning capabilities are impressive – it quickly adapts to my preferences and creates an efficient schedule that maximizes energy savings...." Read more
"...It looks stunning with our iron ore wall color!! Very easy to set up-it took maybe 15 minutes or so." Read more
"...The Nest not only works, but it was super easy too install. Did not require adapter. The app is great and works with Alexa." Read more
"...▪️* Installation was easy from a mounting standpoint but very hard from a compatible wiring standpoint - it seems I have a proprietary HVAC system..." Read more
Customers like the value of the learning thermostat. They say it's worth the money, saves them money, and is an excellent investment for both comfort and energy savings.
"...integration, the Google Nest Learning Thermostat is an excellent investment for both comfort and energy savings." Read more
"It pays for itself and being able to monitor and set temperatures from anywhere in the world is simply amazing, especially if you’re on vacation and..." Read more
"...Overall: Very good. Minus 1 star for the listed cons." Read more
"Great investment!! Use this all year round and works great" Read more
Customers are satisfied with the appearance of the HVAC control thermostat. They mention it's really nice looking, has changed the look of the room, and looks extremely clean. They also appreciate the sharp appearance, and mention that it combines style, efficiency, and smart home. Some love the copper ring style and the brass color. They love the display and features, and it works great with Alexa.
"...If you're looking for a programmable smart thermostat that combines style, efficiency, and smart home integration, the Google Nest Learning..." Read more
"Love the brass google nest with the additional gold wall plate. It looks stunning with our iron ore wall color!!..." Read more
"This is much more sleek looking than the regular Nest thermometer that we have upstairs. Installation was a bear because we blew a fuse...." Read more
"The nest thermostat has changed the look of the room and has made it easy to control the temperature while being away" Read more
Customers are mixed about the performance of the thermostat. Some mention that it works amazing, flawlessly, and with their trusted Simplisafe system. However, others say that it doesn't work 100% with all furnaces and air conditioning units, and that the WiFi functions failed completely.
"...-I dropped this thing and it still works great! Very durable.Cons:..." Read more
"...After about three days, the Nest's WIFI functions failed completely. Nothing would get it back on WIFI...." Read more
"My dad and I installed it and it works great! An amazing upgrade from the old thermostat that we had...." Read more
"...It worked great for one summer, fall, and much of one winter. I've had it installed for nine months to date (it's currently early March 2018)...." Read more
Customers are mixed about the temperature control of the thermostat. Some mention that it's nice to have smart temperature control at their voice and fingertips, it does learn your temperature setting routines and will automatically adjust, and they like the ability to adjust the temp away from home. However, others say that the setpoint(s); seeing the actual temperature isn't as obvious, does not provide real time temperature when cooling and heating are off, and that the device was not cooling the house and the temperature climb.
"...The learning capabilities are impressive – it quickly adapts to my preferences and creates an efficient schedule that maximizes energy savings...." Read more
"...Unfortunately, the Echo will not recognize this thermostat in the routines to begin the routine...." Read more
"Really like the ability to adjust the temp away from home." Read more
"It pays for itself and being able to monitor and set temperatures from anywhere in the world is simply amazing, especially if you’re on vacation and..." Read more
Customers are mixed about the connectivity of the HVAC control thermostat. Some mention that it integrates with Alexa flawlessly, works great with Alexia, and syncing was super simple. However, others say that it continued to try to connect to WiFi and would restart a few times a day. Some say that the connection is not the proper one to actually engage the relays to kick on the AC.
"...Maybe an hour later, the thermostat would not connect to WIFI or the phone app. I found, in the thermostat, that the cause was a low battery...." Read more
"...smart thermostat that combines style, efficiency, and smart home integration, the Google Nest Learning Thermostat is an excellent investment for..." Read more
"...It continued to try to connect to WIFI and would restart a few times a day and sit at the WIFI connect failure screen...." Read more
"...Did not require adapter. The app is great and works with Alexa." Read more
Customers are mixed about the service of the HVAC control thermostat. Some mention that the app is great and has significantly improved, while others say that it needs work and is weird.
"...-Nice thermostat interface-Nice phone app interface..." Read more
"...Other functions of the thermostat were also becoming unreliable...." Read more
"...Did not require adapter. The app is great and works with Alexa." Read more
"...Only thing I noticed was it kept kicking the AC unit on and off in shorter cycles, which I didn't like. Then winter came...." Read more
Customers are dissatisfied with the quality of the HVAC control thermostat. They mention that it is defective, unreliable, and failed within a few months. Some customers also say that the product comes with a super cheap plastic plate that looks terrible.
"...I listed all of the ways this was not the case: how the device is failing in multiple ways and how a complete device failure would be a catastrophe..." Read more
"...Bottom Line: poor quality, difficulty obtaining a replacement and poor configuration control. Use this product at your own risk." Read more
"...Here is what I learned.1. Copper must not be very popular, batteries were almost dead, so I strongly advise that you leave yours on a..." Read more
"...It also has a safety feature that if you turn the air on and off without delay it will have a timer (usually about 2 minutes) before itll send the..." Read more
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I installed this product on the 13th of May 2023. I have a two-wire, heat-only system, white (W1) and red (Rh). Prior to purchasing this product I read reviews and searched online for the best smart thermostat for a two-wire system. The Google Nest Thermostat was at the top of every search. Many reviews on Amazon state that this thermostat, if in a two-wire system, will only charge and get power while the furnace is operating. I found this to be inaccurate information. I found that, once connected, the two wires will keep the thermostat powered and the battery charged (I think it is really only one of the two wires keeping the system charged but ask an HVAC tech if you want to know). It seems that the purpose of the battery is in the case of power loss to your home. In this instance, the battery will provide power to the thermostat for a period of time. I am not a HVAC tech; if you want to know how this actually works, find an HVAC tech to provide accurate information.
I did have an issue the first day. I set the thermostat up (connected to the two-wire heat-only system and set-up with the app) and everything worked great. Maybe an hour later, the thermostat would not connect to WIFI or the phone app. I found, in the thermostat, that the cause was a low battery. I took the thermostat off of the wall twice and charged it with the charging port. This worked, only temporarily. When I went to bed the night of install, the thermostat was connected to the app and working well. When I woke up in the morning, the thermostat was no longer connected to the phone due to low battery. This time, I did not take the thermostat off of the wall to charge. Instead I just let it remain disconnected. At some point in the afternoon, the thermostat connected to the app and seems to have plenty of power now. I am unsure of what caused the issue but it did work itself out (for now). I'll update after a few months of use or if I have issues before then.
Pros:
-Easy set-up (I mean this! Set-up could not have been easier. Impressive.)
-Nice thermostat interface
-Nice phone app interface
-Great sensors (the nest has a motion sensor, this allows the thermostat to light up when you walk by to show you the current temperature or open the adjust options if you stand in front of the thermostat)
-I dropped this thing and it still works great! Very durable.
Cons:
-The schedule in the Nest app could have more features and be easier to use
-I have Amazon smart-home devices (Alexa) rather than Google. I feel that this thermostat does not integrate well with the Amazon products. You can change the temperature with the Amazon Echo devices. However, I wanted to use this as a temperature sensor for a routine (if temperature is this then run that routine). Unfortunately, the Echo will not recognize this thermostat in the routines to begin the routine. You can adjust the thermostat with a routine though. I would say this is an issue with the Amazon Echo and how Amazon has their routines set-up (this is not an issue with the Nest Thermostat).
Reviewed in the United States on February 27, 2024
However, during the first two months of service, I experienced my first glitch with the Nest device: it kept losing the WIFI connection over a period of 2-3 days. I have Google Fiber for WIFI and it's solid. My HVAC service providers checked the device and the HVAC system but by the time they arrived, the device had reconnected with WIFI and was functioning. My tech was concerned and warned that the thermostat hardware could be faulty. But since it was now back on WIFI, I did not contact Google Nest tech support because how do you document an intermittent failure?
Then, as the one-year warranty date approached, the Nest failed again to find WIFI. I had to restart it, reset it, called for tech support with Google Fiber WIFI, created a special network “just for the Nest” but it kept losing WIFI. After about three days, the Nest's WIFI functions failed completely. Nothing would get it back on WIFI.
At this point, I contacted Google Nest support and got a call from a tech. After a long diagnostic, the tech decided that my Nest Thermostat had a hardware issue. I was authorized to receive a free replacement Nest thermostat "head unit”. The tech initiated the replacement process. He promised "2-7" days to ship/receive the replacement. This process is done by an email with a link to “order” the replacement. I did this immediately and the clock started ticking on whether the part would arrive before the defective thermostat stopped working completely.
Other functions of the thermostat were also becoming unreliable. The device was losing the ability to light up the display either by a “walk by” or by “touching” the display. It began to drift away from manual temperature settings. It continued to try to connect to WIFI and would restart a few times a day and sit at the WIFI connect failure screen. While in that WIFI off mode, the device was not cooling the house and the temperature climb would alert me that it had restarted (again).
I’m now three weeks into waiting for Google Nest to ship the replacement head unit! And there is no way to expedite this request with them! The replacement was authorized May 8. It is now May 24 (16 days so far) and the replacement status shows that the part has not shipped.
I’m in Texas. If this unit fails completely, it could quickly reach 100 degrees inside.
I have contacted Google Nest Customer Support several times. After a long phone call with them, I was told that a case would be opened for review and that I would receive an email about this within five days. Yep, that happened. I was told that the status was still “unit is ordered for replacement” and that they would update me by email when it was shipped. After a week, I wrote back to that email asking for this part to be expedited. After a few days, I received a polite “still in progress” reply.
As I head into week three of waiting for a part to be shipped, I tried Google Nest Customer Service chat. I explained the need to please, please expedite shipping, that they are way past the time promised for the replacement, I was told that — once again — the only action they can take is to open my case for review (again), and that I would have to wait for five more days (again) for an email about the status of that review.
Seriously, Google Nest Customer Support? First, my support person suggested that it was not that big a deal for me to have a faulty device since "If you use the device manually or remotely, it will give you the same result, it will not make any changes in using the energy, as you can use all the features from device directly apart from the remote access.” (that is a quote from the chat)
After I listed all of the ways this was not the case: how the device is failing in multiple ways and how a complete device failure would be a catastrophe in the Texas summer, I got sympathetic replies in chat (I do appreciate these but I can’t cool my house with them) and the same action to be taken: "it will take 3-5 business days for them to review the case, I will reply via email as soon as I get an update from them.”
A little while later, I received a NEW link to fill out my order (AGAIN) for a replacement Nest Thermostat! (you have to provide a credit card number so that Google can place a hold in order to have them send a replacement - when you return the defective part, the hold is removed and there is no charge).
But I have already DONE this step. What does this mean???? It’s resetting the clock on the replacement time window instead of shipping the device that is already authorized. And I have no idea if this would lead to receiving two replacements (and then a charge for one of them since I have only one defective device).
I am out of ideas on how to resolve this with Google Nest Customer Support. It seems like my only practical option is to purchase a SECOND device as a backup while I wait for Google Nest to decide whether shipping a replacement is a priority action item for their company.
I will update this post when and if I receive any actual resolution for this from the company.
Reviewed in the United States on May 25, 2023
However, during the first two months of service, I experienced my first glitch with the Nest device: it kept losing the WIFI connection over a period of 2-3 days. I have Google Fiber for WIFI and it's solid. My HVAC service providers checked the device and the HVAC system but by the time they arrived, the device had reconnected with WIFI and was functioning. My tech was concerned and warned that the thermostat hardware could be faulty. But since it was now back on WIFI, I did not contact Google Nest tech support because how do you document an intermittent failure?
Then, as the one-year warranty date approached, the Nest failed again to find WIFI. I had to restart it, reset it, called for tech support with Google Fiber WIFI, created a special network “just for the Nest” but it kept losing WIFI. After about three days, the Nest's WIFI functions failed completely. Nothing would get it back on WIFI.
At this point, I contacted Google Nest support and got a call from a tech. After a long diagnostic, the tech decided that my Nest Thermostat had a hardware issue. I was authorized to receive a free replacement Nest thermostat "head unit”. The tech initiated the replacement process. He promised "2-7" days to ship/receive the replacement. This process is done by an email with a link to “order” the replacement. I did this immediately and the clock started ticking on whether the part would arrive before the defective thermostat stopped working completely.
Other functions of the thermostat were also becoming unreliable. The device was losing the ability to light up the display either by a “walk by” or by “touching” the display. It began to drift away from manual temperature settings. It continued to try to connect to WIFI and would restart a few times a day and sit at the WIFI connect failure screen. While in that WIFI off mode, the device was not cooling the house and the temperature climb would alert me that it had restarted (again).
I’m now three weeks into waiting for Google Nest to ship the replacement head unit! And there is no way to expedite this request with them! The replacement was authorized May 8. It is now May 24 (16 days so far) and the replacement status shows that the part has not shipped.
I’m in Texas. If this unit fails completely, it could quickly reach 100 degrees inside.
I have contacted Google Nest Customer Support several times. After a long phone call with them, I was told that a case would be opened for review and that I would receive an email about this within five days. Yep, that happened. I was told that the status was still “unit is ordered for replacement” and that they would update me by email when it was shipped. After a week, I wrote back to that email asking for this part to be expedited. After a few days, I received a polite “still in progress” reply.
As I head into week three of waiting for a part to be shipped, I tried Google Nest Customer Service chat. I explained the need to please, please expedite shipping, that they are way past the time promised for the replacement, I was told that — once again — the only action they can take is to open my case for review (again), and that I would have to wait for five more days (again) for an email about the status of that review.
Seriously, Google Nest Customer Support? First, my support person suggested that it was not that big a deal for me to have a faulty device since "If you use the device manually or remotely, it will give you the same result, it will not make any changes in using the energy, as you can use all the features from device directly apart from the remote access.” (that is a quote from the chat)
After I listed all of the ways this was not the case: how the device is failing in multiple ways and how a complete device failure would be a catastrophe in the Texas summer, I got sympathetic replies in chat (I do appreciate these but I can’t cool my house with them) and the same action to be taken: "it will take 3-5 business days for them to review the case, I will reply via email as soon as I get an update from them.”
A little while later, I received a NEW link to fill out my order (AGAIN) for a replacement Nest Thermostat! (you have to provide a credit card number so that Google can place a hold in order to have them send a replacement - when you return the defective part, the hold is removed and there is no charge).
But I have already DONE this step. What does this mean???? It’s resetting the clock on the replacement time window instead of shipping the device that is already authorized. And I have no idea if this would lead to receiving two replacements (and then a charge for one of them since I have only one defective device).
I am out of ideas on how to resolve this with Google Nest Customer Support. It seems like my only practical option is to purchase a SECOND device as a backup while I wait for Google Nest to decide whether shipping a replacement is a priority action item for their company.
I will update this post when and if I receive any actual resolution for this from the company.
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he remarked that he has never seen a UK version in brass.
dishonest for amazon to allow this to be sold here