UPDATE 2/3/22: the product failed after 2-1/2 years. The failure occurred in August 2021. Kenmore required 6 weeks lead time, then diagnosed it as a failed compressor. They scheduled a trip to replace the compressor under its warranty on 11/4. They canceled that on short notice, and rescheduled for 12/28. They cancelled that too, and offered at April appt. APRIL? It failed it AUGUST. I shouted and told them they had to do better than april or I would sue them in small claims court for warranty fraud. They suddenly found a much earlier appt, on 2/3. He came today and fixed the refr.
WHAT USE IS A WARRANTY WITH A COMPANY THAT TAKES HALF A YEAR TO HONOR IT???
Do NOT buy ANYTHING with the Kenmore nameplate.
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Original review:
The refrigerator, once it was finally delivered, is as expected. Innovel, the company that did delivery and hookup, failed in several ways. Read on if you'd like the story and my conclusions.
They notified me in advance of the delivery time and sent a form to fill out, including: will our 26' box truck fit into your road and driveway? I checked no - our driveway is 500', narrow, 15% downgrade from road to house, with a tight hairpin in the middle. I also called. Phone agent said no problem, we'll bring a smaller truck. I also told them it wouldn't fit through the front door unless the handles were removed. No problem, we often remove the handles. I gave them directions (necessary, since we don't live on the road our address suggests, as is common in the Santa Cruz mountains).
Delivery was scheduled between 12 and 3PM. No sign of them until about 2:15, when they called saying they were 20 minutes away. They didn't have the directions I had supplied - he asked that I text directions to him, which was OK with me.
Next thing I knew, here came a 26' box truck down the driveway. He couldn't turn around at the bottom. The angle of the driveway meant he couldn't deploy his lift gate. Driver was very upset. No, he didn't hear about the smaller truck or get the directions. He would have to call for a second truck to unload the refrigerator. That would take two hours, and he wouldn't be able to complete his route. Eventually he told me this WAS the smallest truck. Then he backed his truck out and left. With the refrigerator.
I spent 2-1/2 hours on the phone with the delivery company (and Amazon) explaining what happened to several different people. Serious problem. No smaller truck. I offered to meet them on the road with my little truck, where they could transfer the refr to it so I could drive it down the driveway. Can't do that, they said - liability issues. That's when they got Amazon on the line. Eventually they agreed to using my truck. A problem still remained: they couldn't leave the big truck alone on the road while both guys came down to install the refr. They conferred at length and finally said they would schedule two different delivery teams to meet me -- one team to install the refrigerator, one to watch the goods on the road. They couldn't do it the next day. Then came the weekend. They wanted to schedule it Monday, and for a man who's been 5 days already with no refrigerator, that was the end of my patience. When I explained what they could do with their refrigerator, they agreed to do the 2-team plan after all, on Saturday - 'only' two days away.
Next thing I knew, early Saturday AM, I got a call from a delivery driver wanting to know how to get to my place. He didn't have directions either. When he arrived, he was ONE team, in ONE truck, small enough to do the job. Those guys were good. They did the installation in 30 minutes and left.
Takeaways:
1- The original driver told me he was in their smallest truck. Not true -- they DID use a smaller truck for the 2nd delivery attempt. The first driver just didn't want to wait around.
2 - nothing I told the phone people at Innovel ever got to the drivers - not directions, not truck size. It seems like the office and the field people are on different planets.
3 - Amazon has only recently taken on Kenmore refrigerators. I WOULD RECOMMEND AGAINST BUYING ONE, OR ANYTHING ELSE THAT WILL BE DELIVERED BY INNOVEL. I've bought refrigerators before that were delivered to this same house - one from Sears, one from Home Depot. In both cases the delivery companies were efficient and excellent.
| Brand Name | Kenmore |
|---|---|
| Model Info | 4672483 |
| Item Weight | 397 pounds |
| Product Dimensions | 37.75 x 35.75 x 70.25 inches |
| Item model number | 4672483 |
| Capacity | 29.9 Cubic Feet |
| Installation Type | Freestanding |
| Part Number | 04672483 |
| Form Factor | Stand Alone |
| Burner type | Resistance |
| Color | Stainless Steel |
| Voltage | 120 Volts |
| Fuel type | Electric |
| Door Material Type | Stainless Steel |
| Shelf Type | tiers |
| Shelves | 4 |
| Material Type | Stainless-Steel |
| Included Components | refrigerators |
| Batteries Required? | No |
| Item Weight | 397 Pounds |
| Number Of Doors | 4 |
