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Sony Noise Cancelling Headphones WH1000XM2: Over Ear Wireless Bluetooth Headphones with Microphone - Hi Res Audio and Active Sound Cancellation - Black (2017 model)

4.5 4.5 out of 5 stars 2,187 ratings

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Black

Purchase options and add-ons

Brand Sony
Model Name WH1000XM2
Color Black
Form Factor Over Ear
Connectivity Technology Bluetooth

About this item

  • DIGITAL NOISE CANCELATION: Industry leading noise canceling eliminates distracting background noises
  • SMART LISTENING: Quickly detects your activity to automatically adjust the ambient sounds you hear
  • QUICK ATTENTION MODE: Cover the right ear cup to turn down your music for instant, easy conversation; Battery Charge Time: Approx. 4 hours
  • TOUCH CONTROL: Skip a track, change the volume and take or make calls just by touching a headphone
  • FAST CHARGING: Enjoy up to 30 hrs of cordless NC and a 10 min quick charge for 70 more mins of play.Frequency Response (Active Operation):4 Hz–40,000 Hz
  • WIRED OR WIRELESS: Go hands free or plug in the over-ear headset for streaming and noise reduction
  • VOICE ASSISTANT: Activate your cell phones voice assistant with a simple touch on the right earphone
Ask to play music, get directions, control smart home devices, and more with this device.
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Alexa Built-in

This device has been certified by Amazon. With Alexa built-in, just ask to play music, get directions, control smart home devices, and more.

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Sony Noise Cancelling Headphones WH1000XM2: Over Ear Wireless Bluetooth Headphones with Microphone - Hi Res Audio and Active Sound Cancellation - Black (2017 model)
Sony Noise Cancelling Headphones WH1000XM2: Over Ear Wireless Bluetooth Headphones with Microphone - Hi Res Audio and Active Sound Cancellation - Black (2017 model)
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Price$229.97-20% $79.95
New Price:$99.99
-41% $148.00
List:$249.99
-32% $99.95
New Price:$148.00
-17% $149.99
List:$179.99
-29% $248.00
List:$348.00
Delivery
Get it as soon as Sunday, Mar 31
Get it as soon as Sunday, Mar 31
Get it as soon as Sunday, Mar 31
Get it as soon as Sunday, Mar 31
Get it as soon as Sunday, Mar 31
Customer Ratings
Bass quality
4.6
4.8
4.1
4.5
4.6
4.4
Sound quality
4.6
4.1
4.2
4.2
4.5
4.5
Noise cancellation
4.4
3.9
4.2
4.1
4.4
4.5
Battery life
4.6
4.6
4.6
Volume control
4.5
4.1
4.3
Sold By
Networkstore
STWRENEW
Amazon.com
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LLC,
Amazon.com
connectivity tech
Bluetooth
Wireless
Wireless, Wired
Wireless
Wireless
Bluetooth, Bluetooth 5.0
headphones form factor
Over Ear
Over Ear
In Ear
Over Ear
Over Ear
Over Ear
connector type
wireless
wireless
USB Type C
wireless
wireless
USB Type C
noise control
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
active noise cancellation
headphones jack
3.5 mm Jack
3.5 mm Jack
3.5 mm Jack
cable feature
Without Cable, Retractable
Without Cable, Retractable
Detachable
Without Cable
Without Cable
Without Cable

What's in the box

  • Headphone
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    Warranty & Support

    Product Warranty: For warranty information about this product, please click here. [PDF ]

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    Sony

    Sony Noise Cancelling Headphones WH1000XM2: Over Ear Wireless Bluetooth Headphones with Microphone - Hi Res Audio and Active Sound Cancellation - Black (2017 model)


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    Product Description

    DIGITAL NOISE CANCELLATION
    Sony’s WH-1000XM2 premium noise-canceling headphones let you completely immerse yourself in your music anytime, anywhere. Bluetooth and NFC technology offer wireless freedom, while industry-leading noise cancellation blocks out background noise.

    SMART LISTENING
    Smart Listening by Adaptive Sound Control detects your activities and environment in order to adjust the ambient sound accordingly. Download the Sony | Headphones Connect App for Android/iOS to customize your settings and hear audio optimized for where you are and what you’re doing.

    TOUCH CONTROL
    With a swipe of a fingertip on the right ear cup, you can control tracks and volume, use your phone’s voice assistant, and take or make phone calls. Double tap for hands-free calling, and place your hand over the entire cup to instantly lower the volume for conversation.

    HI-RES AUDIO
    A 40mm driver pairs with Sony’s DSEE HX software for powerful hi-resolution audio, ensuring you’re hearing music the way it was meant to be heard. S-Master HX technology also enhances the sound and reduces distortion, while LDAC wireless streaming transmits data in a flash.

    - Industry leading noise cancellation as of August 31, 2017 according to research by Sony Corporation and measured using JEITA compliant guidelines.
    - Battery life will vary based on your unique setting, environmental conditions and usage. Interoperability and compatibility among Bluetooth devices may vary.
    - Customized sound requires download of the Sony | Headphones Connect app for iPhone from the App Store or for Android from Google Play. User must link compatible devices in order to control operation. Subject to app terms and conditions.
    - Headphones are only compatible with High-Resolution audio when wired.
    - Voice assist function is compatible with an Android smartphone (Google App) or iPhone (Siri). Bluetooth connection is required.

    Customer reviews

    4.5 out of 5 stars
    4.5 out of 5
    2,187 global ratings

    Customers say

    Customers like the sound quality, build quality, comfort, and battery life of the headphones. For example, they mention that it has phenomenal sound, top notch noise cancelation, and isolation, and that the ear cups are pretty tight. That said, opinions are mixed on compatibility, value, and touch controls.

    AI-generated from the text of customer reviews

    847 customers mention681 positive166 negative

    Customers like the sound quality of the headphones. For example, they say the sound is phenomenal, top notch in terms of noise cancelation and isolation, and has deep bass with way more clarity than anything else they've heard. They also appreciate the warm overall sound, very good clarity, nice even bass without distortion, and that callers can hear them perfectly. That said, some complain about the app allowing them to tune the noise canceling according to their activity.

    "...Outside stage. Combine club and arena. Good amount of bass and vocals, This can essentially work with any song, it is kind of like off but the best..." Read more

    "...These are top notch in terms of noise cancelation and isolation. The mdr1000x were great and these are the same if not a step up...." Read more

    "...Voice is picked up from the mic so it is an interesting experience.#Gorgeous lookIt honestly looks fantastic...." Read more

    "...It's the ultimate test for noise cancelling. I put these on and the noise level was decreased dramatically just from the well padded ear cups...." Read more

    506 customers mention380 positive126 negative

    Customers like the quality of the headphones. They say the build quality is amazing, the headphones look and feel very solid, and they show no signs of wear. Customers are also impressed with the low end, which is rich and deep. The battery life and excellent ANC make these ideal for travel.

    "...This makes the headphones sturdy, however, with a sufficient enough stress, you can crack the hinges on the headphones...." Read more

    "...I’d recommend these to anyone who is looking to get a good quality headphone that is versatile with great sound cancelling and new technology...." Read more

    "...It looks very sturdy and does not make the clicking sound when I open the headphone.So which one you should buy?..." Read more

    "...In fact when the unit is charging it's not particularly usable even when the included mini patch chord is used...." Read more

    289 customers mention209 positive80 negative

    Customers like the comfort of the headphones. They mention that it fits comfortably over their entire ear and doesn't apply pressure on their earings. The ear cups are pretty tight, which helps with sound isolation. Some say that the headphones are not too tight.

    "...WH 1000XM2 is comfortable but I feel my ears are hot after using this for 1 hour...." Read more

    "...for 10+ hours and aside from a little warmth, they were extremely comfortable...." Read more

    "...I also like the comfort as I spent time with these on my day off, listening to a multitude of streamed music off of Amazon's Unlimited service, as..." Read more

    "...thing is the comfortability, while these are decent to wear, not as comfortable as Bose but after awhile, your ears can feel pressured by the earcup...." Read more

    179 customers mention162 positive17 negative

    Customers are satisfied with the battery life of the headphones. They mention that it has an extraordinary life, and they have no trouble with the charging process. Some customers also say that the battery capacity is amazing, and the headphones last forever.

    "...These headphones work great wirelessly and last long. But a great pro to them is when you connect the wires you get even better quality!..." Read more

    "...Sony 1000XM2 has more features and longer battery life so I am very content with my purchase.#Features..." Read more

    "...Battery life is every bit of 20 hours with no need to recharge after two days of heavy use...." Read more

    "...Battery life is indeed tremendous, but it's a downer that the headset can't be used wirelessly when the battery is charging...." Read more

    119 customers mention94 positive25 negative

    Customers like the appearance of the headphones. They say it looks really good, has a well thought out design, and is comfortable. Some appreciate the color and the interface. Overall, customers are satisfied with the appearance and functionality of the product.

    "...App is easy to use to pick between different general modes. Kinda cool...." Read more

    "...Gorgeous lookIt honestly looks fantastic. I usually pick the black color but I tried gold at this time...." Read more

    "...Pretty cool. Other reviewers have mentioned problems with the app, but not me...." Read more

    "...Voices and guitars sound so clean, crisp and defined(I listen to all types of music). Bass levels and drum punch is just right from factory settings...." Read more

    168 customers mention101 positive67 negative

    Customers are mixed about the compatibility of the headphones. Some mention that they work very well with their Apple TV and iPhone, while others say that they wouldn't pair to their iPad pro or any other phone.

    "...These headphones work great wirelessly and last long. But a great pro to them is when you connect the wires you get even better quality!..." Read more

    "...They would not pair with my Samsung Galaxy S7 Edge(or any other phone) and also my laptop...." Read more

    "...the directionality of the sound is also fun to play with and is very effective, but I fail to see the real point of this...." Read more

    "...You bet.TL;DR - Work in active OR fully passive mode. Sound quality is markedly better in active mode, however...." Read more

    163 customers mention108 positive55 negative

    Customers are mixed about the value of the headphones. Some mention that they are worth the price, with great and clear sound. They also say the experience with these is very interesting, pleasant, and calming. However, others say that the quality as a whole is not good enough to its price, the features such as Bluetooth are poorly designed, and the headphones are cheap knockoffs.

    "...Overall, these are wonderful headphones for the money right now...." Read more

    "...This pair of headphones is well packaged and, in my humble opinion, well priced...." Read more

    "...sound, pathetic battery; worthless noise canceling; fragile; expensive; uncomfortable; The only headphones besides Apple's old ipod earbuds I've..." Read more

    "...It was very interesting experience because I did not hear any noise from construction etc but I heard my coworkers voice...." Read more

    128 customers mention84 positive44 negative

    Customers are mixed about the touch controls. Some find them great after a bit of getting used to, and intuitive. They say the touch functions on the ear cup are pretty cool. However, others say the controls are overly sensitive and easy to skip or rewind songs by accident.

    "...Other neat features are the ability to control the headset using 'gestures' - tap to pause, swipe to change volume or advance tracks, and cup to..." Read more

    "...Features - 4.5 stars. I like being able to control everything by touching the sides of the headphones...." Read more

    "...FeaturesThe touchpad is not a new feature but it is worth mentioning since Bose does not have this feature...." Read more

    "...The headphones also have touch sensitive controls on the right ear-cup, and support for NFC Pairing...." Read more

    The best wireless headphone in 2017
    5 Stars
    The best wireless headphone in 2017
    I was looking for wireless headphones for my work and seriously considered Sony 1000X vs. Bose QC 35. While I was watching so many reviews, I found Sony just updated the 1000X, so I jumped into WH 1000XM2! I tried on both 1000XM2 and Bose QC 35 and honestly think that both are great headphones. Sony 1000XM2 has more features and longer battery life so I am very content with my purchase.#FeaturesThe touchpad is not a new feature but it is worth mentioning since Bose does not have this feature. Swipe up or down to control the volume. Swipe right or left to change the music. It is very intuitive and easy. You can even press long to activate Siri. Double tap to stop music or take a phone call.Also, you can cup the right ear and disable the noise canceling and listen to others.You can check the battery level by the home screen of a smartphone. I have only seen even numbers such as 100%, 70%, and 50% (then I would charge so I have not seen low numbers because of the reason). Maybe the headphone cannot tell the battery level precisely.#Bluetooth connectionBluetooth connection is great. I can leave my phone and go to next room without breaking the connection. Switching the devices is not easy though. With Bose, you can connect two devices at the same time. However, with 1000XM2, you need to disconnect one device to use other device.To switch the device (updated)1. Go to setting. Bluetooth, then disconnect WH-1000XM2.2. Go to the other device, hit setting, Bluetooth, then click to connect.If you don't want to touch the device connected currently but wans to switch the device (for example, 1000XM2 is connected to iPad that is in your bag and you don't want to pull it out), you can1. Turn off the 1000XM22. Turn on and keep pressing power button to activate bluetooth pairing.3. Go to your device you want to connect. Hit setting, bluetooth, then connect to 1000XM2.Honestly, I don't mind doing this but I wish we could connect two iOS devices at the same time.#Noise cancelingSony and Bose are both excellent noise cancelling (NC) headphones. While QC35 cannot turn off the NC, 1000XM2 can turn of NC. Previous 1000X had a problem with phone call where you cannot hear yourself (so you end up shouting). Sony has fixed this problem and now 1000XM2 let you hear your voice easily with voice focus mode. Making phone call is much easier now.#Sony headphone connect appThis app allows you to change the setting of NC based on your activity. You can pre-set the level of NC + voice focus according to your activity (rest, walking, running, and transportation). For frequent fliers, it can adjust the pressure too. You can also change where the sound comes from. For example, you can set as if the sound comes from your back.When I was using 1000XM2 in the office, I used voice focus mode. It was very interesting experience because I did not hear any noise from construction etc but I heard my coworkers voice. Voice is picked up from the mic so it is an interesting experience.#Gorgeous lookIt honestly looks fantastic. I usually pick the black color but I tried gold at this time. The case of headphone had two-tone color (gold in the middle). It looks great. Please look at attached pictures as it tells you more how nice it looks. The headphone has hinges so you can actually make it very small and put it into the case.#SoundI cannot speak too much about the sound because I am not a professional musician. However, in my opinion, it sounds absolutely nice. It sounds even better than Bose QC35 but it is just my opinion. With the connect app, you can also change the sound effect such as Arena, Club, Outdoor Stage, and Concert Hall. It is subjective so you might want to try it before you buy, but I am very much satisfied.#ComfortThis is where BOSE QC35 (quiet comfort) comes into play. WH 1000XM2 is comfortable but I feel my ears are hot after using this for 1 hour. The pad is touching my ears with 1000XM2 whereas QC35 has deeper ear pad. QC35 is much more comfortable for me.#Sturdy designI know cracking was the problem with 1000X. So far, it has been OK but I will definitely give updates after using several months (hope nothing will happen). It looks very sturdy and does not make the clicking sound when I open the headphone.So which one you should buy? I am very happy with 1000XM2 because it has many features and long battery life (30 hours!). However, you may want to try it on before you buy because BOSE is more comfortable.
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    Top reviews from the United States

    Reviewed in the United States on March 19, 2018
    Color: BlackVerified Purchase
    5 people found this helpful
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    Reviewed in the United States on September 23, 2017
    Color: BlackVerified Purchase
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    5.0 out of 5 stars Great headphone for the price - nothing like it on the market (other than MDR1000x)
    Reviewed in the United States on September 23, 2017
    These headphones are one of my favourite things. They are so well built and are fully sound cancelling. I had the MDR1000x before this and decided to upgrade for the better battery life and app support. I’m going to list the pros and cons I’ve encountered so far and give some recommendations. FYI, I’ve never owned (but have tested) the QC35, beats solo and studio, and own the Senhiessers 550HD.

    -Pros-
    1) These are top notch in terms of noise cancelation and isolation. The mdr1000x were great and these are the same if not a step up. I could be mowing or trimming the lawn and if I close my eyes I’m in a totally different world. Can’t tell a machine is functioning in front of me.
    2) Touchpad: this is such a cool feature. I’m an adoptee of new tech and have been loving it. Sometimes it doesn’t register my hand gestures but I mean it’s not the end of the world. Always registers the second time. The palm over to bring outside noise is super cool, but no one on the other end knows what’s going on. I’d be on a bus and talk to the driver and he’d think I’m on the phone and ignore me. But super cool nonetheless!
    3) Battery life, 30-40 hours is Sony’s estimate I believe I’ve been getting very close to that as I go on walks and listen to music while studying overall super happy about it!
    4) App is easy to use to pick between different general modes. Kinda cool. One con about this is I use tidal and the music centre only functions with Apple Music (I just use iOS and tidal. Dunno about Spotify or other platforms.
    5) These headphones work great wirelessly and last long. But a great pro to them is when you connect the wires you get even better quality! Who knew that could be possible. Another pro is you could use the headphones when dead (without any of the extra bells and whistles) so having the wire on you is the equivalent to carrying another pair of headphones ;)

    -Cons-
    1) Potential chance of crack? I had the MDR 1000x for months and did not face the crack issues other have. But in my opinion, I totally agree with the video listed where the guy says the cracks are an easy con for the many pros and it’s something you should consider for yourself whether you care enough about that. Are there better speakers out there for the same price range? Yes. Do they have the same functions the Sony has? Not likely (touchpad particularly) is it worth its money? Yes!
    2) The bag is the exact same and not very well made in my opinion. Nice that Sony puts it I but I mean you’ll likely want to get one yourself.
    3) Connectivity not as (I’ve heard) easy as QC35 or others. Honestly, this isn’t a huge con but I listed it so you can have it in perspective. Do you want to connect to another device? Disconnect from the Bluetooth settings and connect to them on the other device. If the device is in your bag hold the power button to turn off, then continue to hold it after it turns on until it says pairing. I use 5 devices and this hasn’t been an issue for me.

    This pair of headphones is well packaged and, in my humble opinion, well priced. You risk it having a small crack, I’ve never had, but for all the extras you get, it’s well worth it. Another thing is Sony did price it lower than the older model so it’s not like they’re charging extra for more functions. The pad sometimes doesn’t register stuff, but I think that’s more me getting used to it than it getting used to me. It's a give and take situation it does stuff for you but you have to learn to function with it and around its flaws.

    A few things to improve on would be to have the headphones announce what they’re connected to rather than just staying connected. I believe this won’t be hard for Sony to add through the app, could be wrong, and then again it might not be something they want to do, to begin with. Would’ve loved to see USB type-C on this model. USB-C is the future would be great when small gadgets like this embrace that.

    I’d recommend these to anyone who is looking to get a good quality headphone that is versatile with great sound cancelling and new technology. This is and will be for some time my daily driver for headphones.

    Hope this helps some of you decide whether it’s a good fit for you — I’ll update this as time goes in regards to my experience with battery life, the infamous cracks and such.
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    345 people found this helpful
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    Top reviews from other countries

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    DonRawiri
    5.0 out of 5 stars Por fin me puedo concentrar (con deficit de atención) y si se cuidan estoy seguro que pueden durar mucho
    Reviewed in Mexico on July 3, 2018
    Color: BlackVerified Purchase
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    DonRawiri
    5.0 out of 5 stars Por fin me puedo concentrar (con deficit de atención) y si se cuidan estoy seguro que pueden durar mucho
    Reviewed in Mexico on July 3, 2018
    Primero el cuidado, lei algunas opiniones aquí y en internet de que se pueden llegar romper, esto es justo arriba de donde se dobla la diadema. La bisagra que trae para que se doble es un poco dura, por lo que hay que ejercer algo de presión, dependiendo de como se tomen para doblarlos si veo como después de 5-6 meses de doblarlos todos los días para meterlos a su estuche pueden llegarse a romperse. Dicho esto, estoy seguro que tomando los audífonos lo mas cercano posible a la bisagra de ambos lados ayuda considerablemente para disminuir la presión sobre la diadema y ayudar a su conservación, para mi ya se hizo mecánico el doblarlos de esa forma.

    Ahora, bloquean los sonidos de forma excelente, yo me encuentro en un piso de oficina abierto junto a unas 60 personas y por la naturaleza del trabajo es común platicar ideas y soluciones entre varias personas, lo cual hace que se vuelva muy ruidoso el lugar. Adicionalmente a esto tengo deficit de atención y me distraigo muchos con ese tipo de cosas. En las dos semanas que tengo con los audífonos me he logrado concentrar sin tanta distracción del exterior, mis ideas se vuelven tan claras y sin distracciones que trabajo mucho mas relajado y eficiente, lo que a su vez me da mas tiempo para descubrir nuevas canciones para relajarme, divertirme o concentrarme según la ocasión.

    En cuanto al sonido, todo es TAN nítido que hasta he descubierto nuevas cosas de las canciones que mas me gustan, nuevos sonidos y es como escucharlas por primera vez.

    Aun no los he probado para jugar video juegos, pero estoy seguro que sera una gran experiencia... hasta que este con algún juego de terror y llegue mi esposa a tomarme el hombro por atrás ya que escuchare nada cuando se acerque.

    Les dejo un par de fotos donde pueden ver el estuche de cubierta dura y como se tiene que doblar sobre todo el lado izquierdo para guardarlos.
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    12 people found this helpful
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    Andrew Mai
    5.0 out of 5 stars tl;dr: Great headphones, great noise cancelling, gestures on the right ear cup are a very nice touch.
    Reviewed in Canada on March 24, 2018
    Color: BlackVerified Purchase
    Manu
    5.0 out of 5 stars Just too good !
    Reviewed in India on August 9, 2018
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    Manu
    5.0 out of 5 stars Just too good !
    Reviewed in India on August 9, 2018
    Exceptional ! Everything about this headphone is upto the mark (sound quality , battery life ,noise cancelling and the premium look and materials used ) except a slight downside when it comes to the comfort (feels a little heavy on my head but this may get used to in long run ). If you use it with lossless audio players or phones which has inbuilt DAC through aux cable , you will really notice the difference and it's amazing !
    Got it for INR 22990 :)
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    7 people found this helpful
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    Johan Bosch
    5.0 out of 5 stars Excellent quality
    Reviewed in Australia on August 29, 2019
    Henry
    5.0 out of 5 stars Awesome Quality and Battery Life
    Reviewed in Canada on November 18, 2018