To see product details, add this item to your cart. You can always remove it later.
Added to

Sorry, there was a problem.

There was an error retrieving your Wish Lists. Please try again.

Sorry, there was a problem.

List unavailable.
Select a wall color and floor material
Change wall color
Change flooring
Wood
Carpet
Buy and swap this furniture in our full experience
Change wall color, flooring--and furniture!--by clicking below.
Try Showroom nowSHOWROOM

La-Z-Boy Delano Big & Tall Executive Office Chair, High Back Ergonomic Lumbar Support, Bonded Leather, Black with Mahogany Wood Finish

4.1 4.1 out of 5 stars 2,035 ratings

To see product details, add this item to your cart. You can always remove it later.

Delivery & Support

Select to learn more
Ships from
Amazon.com
Eligible for Return, Refund or Replacement within 30 days of receipt
Customer Support
Ships from
Amazon.com
  • You will be able to track your Amazon order from point of shipping to your doorstep in your orders. If you need more help with tracking your package, please visit Track Your Package.
  • Learn more
Eligible for Return, Refund or Replacement within 30 days of receipt
  • This item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
Read full return policy
Customer Support
Fixing things is quick & easy.

Our specialist Customer Support for large items dispatched from Amazon is on hand to help with your order. Contact us via phone or chat 7 days a week.
Black With Mahogany Wood Finish

Purchase options and add-ons

Brand La-Z-Boy
Color Black With Mahogany Wood Finish
Product Dimensions 32.25"D x 28"W x 45"H
Size Big & Tall
Back Style Solid Back
Material
Wood, Leather
Item Weight
55.2 Pounds
Frame Material
Wood
Seat Material Type
Memory Foam

About this item

  • ALL DAY COMFORT: Fully adjustable height, recline, and tilt settings
  • PREMIUM CUSHIONING: Ergonomic office chair with memory foam cushioning that contours to your body
  • STYLISH AND VERSATILE: A tasteful complement to any office, home, or entertainment space
  • BIG AND TALL DESIGN: 45- to 48-inch height range and 21-3/4-inch seat width. Sturdy components surpass rigorous BIFMA testing standards and supports up to 350 pounds.
  • WARM AND INVITING: Chestnut brown bonded leather upholstery with rich mahogany-stained wood
See more product details

Customer ratings by feature

Comfort
4.2 4.2
Easy to assemble
3.9 3.9
Support
3.7 3.7
Ergonomic
3.7 3.7

Frequently bought together

$371.87
Get it as soon as Tuesday, Apr 2
In Stock
Ships from and sold by Amazon.com.
+
$29.98 ($6.00/Count)
Get it as soon as Tuesday, Apr 2
In Stock
Sold by Quality With Trust and ships from Amazon Fulfillment.
Total price:
To see our price, add these items to your cart.
Details
Added to Cart
These items are shipped from and sold by different sellers.
Choose items to buy together.

Discover similar items

& Up
Price: $200 - $500
Price
Review
Color
Special Features
Width
Height
Frame Material
Material
Movement Type
Depth
Seat Depth
Seat Back Height
Brand
Included Components
Pattern
Back Style
Care Instructions
Surface Recommendation
Finish Type
Shape
Fill Material
No results available. Please adjust the filters and try again.
No more recommendations. Try adjusting your filters.
552
$470
787
$375
223
$394
215
20% off
Limited time deal
20% off
$175
360
31% off
Limited time deal
31% off
$138
23
$337
328
$303
178
$143
58
$107
31
$367
36
$358
12
$355

From the manufacturer

La-Z-Boy: Live Life Comfortably
La-Z-Boy Delano Big & Tall Executive Office Chair

La-Z-Boy Delano Big & Tall Executive Office Chair

Big & Tall design with memory-foam cushioning for ergonomic support and comfort

Experience exceptional comfort and support with the La-Z-Boy Delano Big and Tall Executive Office Chair. Featuring soft bonded-leather upholstery and hand-sculpted wood arms, this ergonomic chair tastefully complements your office decor. Its big and tall design allows you to sit comfortably for long periods, while memory-foam cushions and a contoured lumbar panel deliver targeted support where you need it most. Easy one-touch levers allow you to adjust the height, tilt, and lift of the chair.

At a Glance:

  • Ergonomic office chair combines classic style and modern performance
  • Big and tall design with generous seat supports up to 350 pounds
  • Soft bonded-leather upholstery with premium solid wood arms and base
  • Layered memory-foam cushions and contoured lumbar panel
  • Easy-to-use levers adjust height, recline, and tilt for improved body alignment

Executive chair upholstered with bonded leather

View of the multiple layers of memory-foam inside the chair

La-Z-Boy Delano Big & Tall Executive Office Chair in a home office

Made with Luxurious Bonded Leather

The La-Z-Boy Delano Big and Tall Executive Office Chair is upholstered in soft bonded leather with rich, solid wood arms and base for a distinguished look. A seamless blend of classic style and modern performance, this swivel chair provides an elegant touch to your home or office.

Memory-Foam Cushioning for Ultimate Comfort

This ergonomic office chair features ComfortCore layered memory-foam cushions that contour to your body for all-day comfort. Easy-to-use levers allow for adjustable height, recline, and tilt settings to optimize body alignment and ensure you remain comfortable and properly supported while sitting for long periods.

Big and Tall Design

Accommodating up to 350 pounds, the La-Z-Boy Delano Big and Tall Executive Office Chair offers an adjustable height and generous seat for uncompromising comfort, stability, and durability. The leather office chair measures 45 to 48 inches high by 27-1/2 inches wide by 32-1/4 inches deep, with seat dimensions that measure 22 to 25 inches high by 21-1/2 inches wide by 21 inches deep.

La-Z-Boy logo

About La-Z-Boy: Live Life Comfortably

The La-Z-Boy story begins in 1927 with the invention of the iconic La-Z-Boy recliner by two cousins in a Michigan garage. Since those early days, La-Z-Boy has stayed true to its mission to bring exceptional comfort and quality to every room of your house. Our founding principles of comfort, innovation, and industry-leading craftsmanship are at the heart of every piece of furniture La-Z-Boy designs and builds. From upholstered sofas, loveseats, chairs, and ottomans to solid wood bedroom and dining room sets, La-Z-Boy seeks to enrich the lives of people around the world by transforming houses into homes.

La-Z-Boy Delano Big & Tall Executive Office Chair La-Z-Boy Bellamy Executive Office Chair La-Z-Boy Hyland Executive Office Chair La-Z-Boy Trafford Big and Tall Executive Office Chair La-Z-Boy Fairmont Big and Tall Executive Office Chair
Delano Bellamy Hyland Trafford Fairmont
Customer Reviews
4.1 out of 5 stars
2,035
4.1 out of 5 stars
787
4.0 out of 5 stars
508
3.9 out of 5 stars
552
3.9 out of 5 stars
180
Dimensions 32.25” L x 27.5" W x 19.75" D x 45"-48” H L x 27" W x 31.25" D x 41.5"-44.5" H 31” L x 25.75” W x 19.5” D x 44”-47" H L x 27.5 W" x 32 D" x 44.5"-47.5" H 33” L x 27.75” W x 19.5” D x 46.25” H
Material Leather, wood and memory foam Leather, wood and memory foam Leather, wood and memory foam Leather, wood and memory foam Leather, wood and memory foam
Weight Support 350 lbs 250 lbs 250 lbs 400 lbs 400 lbs
Available Colors Brown, Black Brown, Black Brown, Black Brown, Black Brown
Wood Finish Mahogany, Weathered Gray Mahogany Mahogany, Weathered Gray Mahogany Mahogany
Arm Type Padded, Solid Wood Padded, Solid Wood Padded, Solid Wood Padded, Solid Wood Padded, Solid Wood
Recline & Swivel

Product guides and documents

Product information

Technical Details

Additional Information

Warranty & Support

Amazon.com Return Policy:Regardless of your statutory right of withdrawal, you enjoy a 30-day right of return for many products. For exceptions and conditions, see Return details.
Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.

Feedback

La-Z-Boy

La-Z-Boy Delano Big & Tall Executive Office Chair, High Back Ergonomic Lumbar Support, Bonded Leather, Black with Mahogany Wood Finish


Found a lower price? Let us know. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive.

Where did you see a lower price?

/
/
/
/
Please sign in to provide feedback.

Looking for specific info?

Product Description

Bring premium comfort and support to your home or office with the La-Z-Boy Delano Big & Tall Executive Office Chair. Upholstered in soft bonded chestnut brown leather with hand-sculpted real wood arms and base, this swivel chair offers an elegant blend of traditional style and modern performance that enhance any office, home, or entertainment space. A big and tall design ensures you have ample room at your desk, while a contoured back lumbar panel and advanced memory foam cushion layering system deliver comfort and support in the areas you need it most. Ergonomic and adjustable, this high back office chair allows you to control the height, tilt, and lift to suit your sitting position, providing optimized body alignment to ensure you remain comfortable and properly supported while sitting for long periods. The casters are intended for use on carpet and not recommended for use on tile or hardwood floors. LA-Z-BOY is a trademark of LA-Z-BOY Incorporated and is used under license to Living Style (Singapore) Pte. Limited.

Compare with similar items

This Item
La-Z-Boy Delano Big & Tall Executive Office Chair, High Back Ergonomic Lumbar Support, Bonded Leather, Black with Mahogany Wood Finish
La-Z-Boy Delano Big & Tall Executive Office Chair, High Back Ergonomic Lumbar Support, Bonded Leather, Black with Mahogany Wood Finish
Recommendations
EXCEBET Big and Tall Office Chair 400lbs Wide Seat, Leather High Back Executive Office Chair with Foot Rest, Ergonomic Office Chair Lumbar Support for Lower Back Pain Relief (Black)
dummy
400lbs Big and Tall Office Chair Wide Spring Seat Executive Office Chair for Heavy People Home Office Desk Chair with Heavy Duty Casters 360 Swivel Chair High Back Computer PU Leather Chair (BLACK)
dummy
400lbs Big and Tall Office Chair Wide Spring Seat Executive Office Chair Back Support Home Office Desk Chair for Heavy People Computer PU Leather Chair with Heavy Duty Casters 360 Swivel Chair (Brown)
dummy
Big and Tall 400lbs Office Chair- Adjustable Lumbar Support Heavy Duty Metal Base Quiet Rubber Wheels High Back Large Executive Computer Desk Chair, Ergonomic Design for Back Pain, Black
dummy
HeroSet Big and Tall 500lbs Office Chair,Heavy Duty Large PU Leather Executive Desk Chair with Wide Seat, Adjustbale Ergonomic Lumbar Support High Back Rocking Computer Chair for Heavy People (Brown)
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Price-10% $371.87
Typical:$414.00
$375.98$269.99$259.99$279.77-18% $309.99
List:$379.99
Delivery
Get it as soon as Tuesday, Apr 2
Get it as soon as Tuesday, Apr 2
Get it Apr 2 - 5
Get it as soon as Tuesday, Apr 2
Customer Ratings
Comfort
4.2
4.4
4.6
4.1
4.4
5.0
Support
3.7
4.2
4.7
4.1
4.2
4.1
Ergonomic
3.7
3.9
4.6
4.0
4.3
4.0
Easy to assemble
3.9
4.5
4.3
4.4
4.5
Sold By
Amazon.com
BeyondFurniture
HENGCHUAN
HENGCHUAN
HAMAOKA
ErgoHomee
material
Leather, Wood
Leather office chair
Faux Leather, Metal
Faux Leather
Leather
Leather
style
Traditional
Modern
Modern
Modern
Contemporary
max. recommended weight
350 pounds
400 pounds
400 pounds
400 pounds
400 pounds
500 pounds
weight
55.22 pounds
58.4 pounds
54 pounds
52 pounds
46 pounds
50 pounds
furniture finish
Mahogany
Leather
Leather
Leather
Leather
Leather
frame material
Wood
Metal
Alloy Steel
Alloy Steel
Metal
Alloy Steel
top material
Leather,Mahogany
Leather,Steel
Leather,Plastic,Steel
Laminate,Metal,Vinyl

Customer reviews

4.1 out of 5 stars
4.1 out of 5
2,035 global ratings

Customers say

Customers like the comfort, ease of assembly, and appearance of the chair. For example, they mention it's plush in the seat, has great lumbar support, and is easy to assemble. That said, some complain about the stability. Opinions are mixed on the quality, fit, value, and support.

AI-generated from the text of customer reviews

436 customers mention356 positive80 negative

Customers like the comfort of the chair. They mention that it is plush in the seat, has great lumbar support, and the size of the seat is comfortable. The chair is made of soft brown leather and has smooth, silent, and smooth wheel movement. It allows them to sit for a few hours before they need to get up.

"...Cushioning is quite comfortable.- Mechanical durability: the main support has held up and swivels as well as the day I bought it...." Read more

"...It is very comfortable and you can lean back easy enough but it doesn't recline far which is no good for your back anyway...." Read more

"...perfectly with my other furniture, but more importantly it was very comfortable, and the design was solid...." Read more

"...No cracks or heavy wear, and still plush in the seat. I'm going to look at LaZBoy chairs first from now on...." Read more

195 customers mention144 positive51 negative

Customers find the chair easy to assemble. They mention the instructions are easy to follow, and the process is quick and simple. Customers also appreciate the warranty and ease of replacement parts. They say the stitching is neat, with no gaps or loose threads. Overall, customers are happy with the ease of assembly and the perfect alignment of the parts.

"...Assembly was no problem except for the sheer weight of the pieces requires two people for an easy set...." Read more

"...Ordering was simple and delivery was here in 2 days. When opening the box the first thing I noticed was that the leather felt.. cheaper?..." Read more

"...It was also a breeze to put together, took me about 20 minutes...." Read more

"...This is very thick and very heavy. It's more a of two person job to put together at points...." Read more

157 customers mention146 positive11 negative

Customers are satisfied with the appearance of the chair. They mention that it is a nice looking brown and weathered gray chair. The chair matched perfectly with their other furniture and has a good design and finish. The wood legs are more decorative than structural, but still help support the metal rods.

"...Lazy Boy has been making quality chairs for decades and this good looking brown and weathered gray chair is classy and comfortable." Read more

"...It matched perfectly with my other furniture, but more importantly it was very comfortable, and the design was solid...." Read more

"...I settled on this chair and was thrilled when I opened the box. It looked great...." Read more

"...On the up side of this chair, it looks good, the cushion is pretty comfortable and it feels sturdy but I only spent about 5 minutes in the chair and..." Read more

463 customers mention274 positive189 negative

Customers are mixed about the quality of the chair. Some mention it's solidly built, with high-quality leather and no loss of structure. However, others say that it was a poor buy, with defective back and seat leather.

"...Good:- Upholstery durability: This chair has stood up to day-long use for nearly an entire year by someone weighing over 135 kg (300 pounds)...." Read more

"...Unfortunately, the “leather” is starting to rip so I thought it was time to reorder a new one...." Read more

"...It is solidly built and the hardware is oversized as is the tool provided...." Read more

"...UPDATE 10/2018 Chair is still in tact with no damage almost a year later (including the leather), I've been really hard on this chair and it has..." Read more

147 customers mention65 positive82 negative

Customers have mixed opinions about the fit of the chair. Some mention that it fits them perfectly, while others say that it's too tall for them. The seat pan and height adjustments are perfect for those with shorter legs. However, some customers have reported issues with the seat back's bracket and the screws that don't fit as tightly.

"...It seems that the pre-drilled holes for the bolts were not properly aligned so the chair back is high on one side and low on the other...." Read more

"...It is solidly built and the hardware is oversized as is the tool provided...." Read more

"...Also, the casters are huge compared to most but still plastic...." Read more

"...The tilt is great, and the height adjustment is smooth and powerful, even when my full weight is on the chair...." Read more

105 customers mention60 positive45 negative

Customers are mixed about the value of the chair. Some mention it's well worth the price, comfortable, and feels luxurious for the price. However, others say it'll save you money and is not great for the value.

"...I am happy with the purchase price and quality." Read more

"...When opening the box the first thing I noticed was that the leather felt.. cheaper?..." Read more

"...I think it's good for the price range." Read more

"...Instead it's "bonded" leather which basically is just cheap, thin vinyl that I know is going to start peeling off over time just like every other..." Read more

74 customers mention37 positive37 negative

Customers are mixed about the support of the chair. Some mention it provides perfect support, and all day comfort, with good lumbar and back support. They also appreciate the upright support while working on their computer. However, others say that the chair feels stiff, doesn't recline easily, and provides little back support at all. They mention that the head rest is not designed to meet, and the 5 casters are really stiff.

"...It is very comfortable and you can lean back easy enough but it doesn't recline far which is no good for your back anyway...." Read more

"...They were fairly snug when first installed, and have loosened a bit since...." Read more

"...It reclines slightly and rocks back and forth but you'll need to break it in by rocking back and forth like a maniac for awhile...." Read more

"...back of my knee and the chair, but this is because the lumbar support is a bit excessive and I have not figured out how to tone it back...." Read more

99 customers mention9 positive90 negative

Customers are dissatisfied with the stability of the chair. They mention that it starts leaning to the side after a few years, and it's difficult to recline. Some customers also say that the whole chair leans to the left a lot.

"...The slightly tilted main support (my chief complaint) hasn't gotten any worse, and the arms are no looser than when first installed...." Read more

"...It is very comfortable and you can lean back easy enough but it doesn't recline far which is no good for your back anyway...." Read more

"...Basically all good. Two of the bolts got a little stuck, but I think that was the loc-tite because they eventually moved and were fine. Cool...." Read more

"...It will last maybe two or three years and then will start leaning to the side or the lift mechanism will stop working or the lock that prevents it..." Read more

Don't waste your time
1 Star
Don't waste your time
This could be the most comfortable chair in existence, but I'll never know because of the shoddy build quality and amazingly incompetent customer support.Like everyone else stuck working from home I needed a new office chair. I did a ton of comparison shopping trying to find something that would be ergonomically supportive and comfortable without spending $1,000+. I settled on this chair and was thrilled when I opened the box. It looked great. The leather was better than expected, the cushioning looked comfortable, the wooden arms and base looked solid and without any damage or splitting. I was excited. Unfortunately, that excitement was short lived as the hardware is utter garbage. When I began to put the seat base together, one of the bolts intended to attach the hydraulic portion of the chair to the bottom seat cushion got stuck. And when I say "stuck" I mean STUCK.Not wanting to over torque the bolts, I started by hand-tightening them. I used no tools, not even the crappy allen wrench they included. Then something happened that means I'm either a secret superhero, or the chair is garbage. I'm hardly The Rock, and my grip strength is average, at best, so I'm going with "the chair is garbage." I hand-tightened one of the bolts and it got stuck. So I tried to unscrew the bolt. And it wouldn't move. I assumed this meant the pre-applied loc-tite was doing its job, so I tried harder. Again... no tools... just using my fingers. The bolt refused to move... until it didn't. And I realized it wasn't the bolt that was moving, it was the nut embedded in the base of the seat cushion that the bolt was supposed to screw into. The whole thing came detached from the interior of the seat base, so now I was left with a bolt that was permanently stuck into a nut that I had no way of reaching (short of cutting open the entire seat base). Great. Awesome.So then, I check the manual and there, in large bold font, was the typical "If you have a problem, do not return this, call our customer support first!" So, yeah, I did that. Shame on me for not knowing better.When I called, the person I spoke with (Giovanni) seemed nice and accommodating. Unfortunately he had no clue what he was doing or talking about. He didn't understand the problem I had. He kept asking me to give him a model number for the chair. I gave him the only model number available, but that didn't fit anything he could find, so he kept asking me to look in other places. After finding 4 or 5 places where the model number WAS NOT, he finally asked me to give him my email address, so I could send a copy of my receipt and photos of the problem. I did that, and after a couple of days, he emailed back to say they were going to send me a whole new seat cushion. Cool. Problem solved. Nope. New problem.After a couple of weeks, the new seat cushion finally arrived. Huzzah. I opened the box, and as you can see from my pictures, the new cushion looked more or less the same.(The Original seat is marked "O" and the Replacement is marked "R")Granted, the Replacement didn't have any of the La-Z-Boy stickers or tags, but I had bought this chair already suspecting it was churned out of some unknown factory overseas and sold under a La-Z-Boy license, so I wasn't surprised that the replacement was just a generic, non-descript, pulled-off-a-warehouse-shelf replacement.Now, since the hydraulic base was still attached to the original seat cushion by the stuck bolt, and I was not sent a new hydraulic base, I still had the problem of somehow removing that stuck bolt. Out comes the hacksaw. If you zoom in, you can still see the bolt that was stuck (top left), and the metal shavings from having to cut the bolt. But, hey, there was an extra bolt in the original pack of hardware, so no big deal.I get the hydraulic base off, start to attach it to the replacement seat cushion, and that's when I notice that the bottoms of the two seat cushions are different. Hmm...that's weird. But the hydraulic base more or less lined up with the holes in the replacement, so I just chalked it up to a design change or something. Now, after the stuck bolt in the original, I was even more afraid of over torquing the bolt with my superhuman finger strength, so I ever so carefully hand-tightened the bolts to the new seat cushion. Basically all good. Two of the bolts got a little stuck, but I think that was the loc-tite because they eventually moved and were fine. Cool. My new base is good to go. Right? Wrong.With some difficulty, I eventually get the back of the chair attached to the base. Not as easy as I'd like, but, again, no real alarm bells, because, hey, if the back was too easy to attach to the base, then it would be more likely to separate or loosen during use (at least that's what I told myself). Next step, the arms. And, well, you can see the problem yourself. The holes where the arms are supposed to attach to the base in the Replacement were completely different than in the Original. Wtf.I call my guy, Giovanni at True Innovations, because, sure the replacement took weeks to arrive, but he was nice enough and I'm sure he tried his best. No answer. Left a voicemail. No return call. Called again. Same deal. Called again. Same deal. 4th time, I gave up and hung up and just replied to the initial email chain. Aha! A response, followed by a phone call! Yay. After another round of "I don't understand what you're saying" and "I've never heard of this before" and "What's the model number of the chair?" (insert silent internal existential screaming here), he has seemingly exhausted his customer support script and asks me to email pictures and a written description of the problem.So I do that. I explain the problem in detail, and I send the very same pictures that I've attached to this review. Seems simple enough. To my pleasant surprise, I get an email back from Giovanni a couple hours later. Nice quick response. Cool.The email? "Hello, Did you make sure that you did not accidentally swap the arms to the wrong side."(internal screaming)The arms are identical. There is no difference. There is no marking that indicates left vs. right. I hold them together and there is literally no difference in the location or depth of the holes. I can look through the bolt hole in one arm straight through the other. But, hey, you know what, maybe my eyes are broken, so I try switching the arms. Yeah, no, my eyes are fine and the arms are identical.I email my guy and tell him that. He replies the next day and says "Hello, We can send you out another seat cushion. This is very unusual for this to happen." I'm not sure "unusual" is the word I'd use, but okay, there's no way they **** this up again, right? So I reply and say, "Okay, I'll try another seat cushion. Is there any other information or pictures I can send to make sure I don't end up with another seat cushion that doesn't fit?" No response to that, just a "I have gone ahead and placed an order for a new seat cushion."That was January 14, 2022. And this is where I think a timeline might be helpful: - December 27, 2021: I order the chair. - December 29, 2021: Chair arrives. I attempt assembly. Stuck screw. I call and email customer support. - December 30, 2021: I am told a new seat cushion will be shipped to me. - January 13, 2022: Replacement seat cushion #1 arrives. I attempt assembly. Arm holes don't match. I call and email customer support. - January 14, 2022: I am told a second replacement seat cushion will be shipped to me. - February 1, 2022: Replacement seat cushion #2 arrives.It is THE EXACT SAME --WRONG-- seat cushion as Replacement #1.How? How is that even possible? I sent them pictures comparing the two seat cushions. My brain explodes. I call and email again. I politely complain my way up the customer service chain until I am told I am being forwarded to a manager. Someone says "Hello?" I say "Hello." I am hung up on. I call back. No answer. I call back. No answer. I email. No answer. I email again. No answer.I've done this song and dance for over a month, so I decide I've wasted enough time and am just going to pack it all back in a box and return it to Amazon via my friendly neighborhood UPS Store. Problem solved, right? Wrong.After all of the back-and-forth and shipping delays, I'm now beyond the return window. I'm stuck with a broken $400 chair and two useless replacement seat cushions. No. No I am not. Because I call Amazon customer service and explain the situation, and they are wonderful. They apologize (something the seller never did, btw), and extend the return window and send me my own special return label. I pack the whole thing up, slap on the label, and send it back. Couple of days later, I get my refund.Now, you may be asking why I'm only now writing this review. I mean, it's been a month since I returned it and got my refund. Well, I'm not really the reviewing type. But, well, I just got an email from True Innovations asking me "Hello, What color is the chair."what. the. actual. ****.The sheer level of incompetence exhibited by the seller is STAGGERING. I'm almost impressed. But really, I'm just mad. The whole experience of dealing with this seller (True Innovations) has been uniquely awful.And because I'm a masochistic idiot, I almost bought this chair again, because damn, those two replacement seat cushions currently sitting on the floor of my office do still look incredibly comfortable, and maybe I just got a bad original cushion, and maybe a new one wouldn't be defective, and maybe it would work, and maybe I'd have the pleasure of working in the comfy office chair of my dreams.Nah. I'm not that much of a glutton for punishment.Maybe you, dear reader, will have better luck. But I wouldn't bet on it, and you shouldn't either.
Thank you for your feedback
Sorry, there was an error
Sorry we couldn't load the review

Top reviews from the United States

Reviewed in the United States on August 24, 2018
Color: BrownVerified Purchase
5 people found this helpful
Report
Reviewed in the United States on August 24, 2022
Color: Brown With Weathered Gray WoodVerified Purchase
6 people found this helpful
Report
Reviewed in the United States on October 12, 2023
Color: BrownVerified Purchase
Customer image
4.0 out of 5 stars Great chair for big guys (but be prepared)
Reviewed in the United States on October 12, 2023
I loved this chair when I first ordered it back in 2017. It matched perfectly with my other furniture, but more importantly it was very comfortable, and the design was solid. The pneumatic still works perfectly after years of larger man gaming. (Side note: I would advise replacing the wheels with the larger in-inline skating wheel type. These glide on rugs and flooring without worry of damage.) Unfortunately, the “leather” is starting to rip so I thought it was time to reorder a new one.

Price hike aside, I ordered the same chair using the link from my “order history”. Ordering was simple and delivery was here in 2 days. When opening the box the first thing I noticed was that the leather felt.. cheaper? A smooth texture which was unlike my original which had a more textured feel. “I could live with that” I said to myself while unpacking the parts until I got to the wood parts. The color was totally off! Was I sent the wrong chair? See the attached images and you decide.

I contacted Amazon to see what my options were..
Which was the usual; return item for either money back or a replacement, OR keep it and receive a discount. Being that the bulky large box is heavy, but more importantly I am dealing with back/neck problems from an accident, my only choice was to just keep the chair.

One final issue I have is that the plastic tabs that fit in the holes of the wood arms, my original chair’s tabs matched the wood color, but the tabs that came with this order were black?! Doesn’t make sense.
Images in this review
Customer image Customer image Customer image
Customer imageCustomer imageCustomer image
7 people found this helpful
Report

Top reviews from other countries

Jackie Playford
5.0 out of 5 stars Damaged box and chair.
Reviewed in the United Kingdom on January 12, 2024
Color: BrownVerified Purchase
Customer image
Jackie Playford
5.0 out of 5 stars Damaged box and chair.
Reviewed in the United Kingdom on January 12, 2024
Sorry its a lot of money and the chair is damaged. I did speak to the buyer the day it arrived, I haven't heard back.
Images in this review
Customer image Customer image Customer image
Customer imageCustomer imageCustomer image
David R
3.0 out of 5 stars Disappointing
Reviewed in the United Kingdom on October 7, 2021
Color: Black With Mahogany Wood FinishVerified Purchase
One person found this helpful
Report
Daniel Regu
5.0 out of 5 stars The quality is good.
Reviewed in Singapore on January 1, 2021
Color: Black With Mahogany Wood FinishVerified Purchase
One person found this helpful
Report
Alan
5.0 out of 5 stars Five Stars
Reviewed in Canada on January 18, 2016
Color: BrownVerified Purchase
4 people found this helpful
Report
Naaz
4.0 out of 5 stars Missing part.
Reviewed in Singapore on January 16, 2021
Color: Black With Mahogany Wood FinishVerified Purchase
Customer image
Naaz
4.0 out of 5 stars Missing part.
Reviewed in Singapore on January 16, 2021
Missing part.
Images in this review
Customer image Customer image
Customer imageCustomer image