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Motorola MT7711 24X8 Cable Modem/Router with Two Phone Ports, DOCSIS 3.0 Modem, and AC1900 Dual Band WiFi Gigabit Router, for Comcast XFINITY Internet and Voice
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Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | Motorola |
Internet service provider | Xfinity |
Connectivity Technology | Wi-Fi |
Compatible Devices | Tablet, Smartphone |
Product Dimensions | 8.25"L x 2.25"W x 9"H |
About this item
- THREE-IN-ONE CABLE MODEM, AC1900 ROUTER, AND XFINITY COMPATIBLE VOICE PORTS - Includes 24X8 DOCSIS 3. 0 cable modem, AC1900 Dual Band (2. 4GHz and 5GHz) Gigabit Router, four Gigabit (GigE) Ethernet ports, and two XFINITY Voice compatible phone ports. This product is approved by Comcast for Xfinity Internet and Voice, and recommended by Comcast for XFINITY Internet service speeds up to 400 Mbps.
- REQUIRES COMCAST XFINITY INTERNET SERVICE. Approved by and for use with Comcast Xfinity and Xfinity X1. This product will not work with any other Internet service provider.
- ELIMINATE UP TO 156 Dollars IN CABLE MODEM RENTAL FEES PER YEAR – Say goodbye to monthly rental fees and landline phone costs.
- BUILT-IN HIGH-SPEED ROUTER WITH AC1900 WIRELESS AND POWER BOOST - provides Internet access for WiFi devices including smartphones, notebooks, tablets, and more. Four 10/100/1000 Gigabit Ethernet LAN ports provide wired connections to Windows and Mac computers and other Ethernet-capable devices. A Broadcom cable modem chipset provides security from Denial of Service attacks.
- WIRELESS POWER BOOST FOR BETTER SPEED AND RANGE - adds high-performance WiFi power amplifiers to boost the wireless signals to the legal limit, giving a significant boost in speed and range. In addition, AnyBeam beamforming at both 2. 4 GHz and 5 GHz frequencies focuses the signal on wireless clients to further enhance performance and range. NOT included is a backup battery option (Model 98250) that allows your phone to make calls for 8 hours on standby after power loss.
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This Item Motorola MT7711 24X8 Cable Modem/Router with Two Phone Ports, DOCSIS 3.0 Modem, and AC1900 Dual Band WiFi Gigabit Router, for Comcast XFINITY Internet and Voice | Recommendations | dummy | dummy | dummy | dummy | |
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Price | -13% $167.12$167.12 Typical: $192.50 | -10% $197.97$197.97 List: $219.99 | -24% $189.99$189.99 New Price: $249.99 | -15% $169.99$169.99 List: $199.99 | -17% $149.99$149.99 List: $179.99 | -31% $131.94$131.94 List: $189.99 |
Delivery | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | — | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 |
Customer Ratings | ||||||
Easy to install | 4.3 | 4.2 | 4.2 | 4.2 | 4.4 | 4.2 |
WiFi signal | 4.1 | 3.7 | 3.0 | 3.8 | 3.9 | 3.7 |
Tech Support | 3.7 | 3.2 | — | 3.4 | 3.5 | 3.3 |
Value for money | 4.5 | 3.8 | — | 4.0 | 4.1 | — |
Quality of material | 4.8 | — | — | 4.0 | — | 4.3 |
Sold By | MTRLC LLC | Verdi! | Motorola Networking Renewed | MTRLC LLC | MTRLC LLC | Amazon.com |
connectivity tech | Wi-Fi | Ethernet | Wi-Fi, Ethernet | Wi-Fi, Ethernet | Cable | Ethernet |
ethernet ports | — | 2 | 4 | 4 | 2 | 2 |
number of ports | 2 | 2 | 4 | 4 | 6 | 2 |
data transfer rate | 1900 megabits per second | 2500 megabits per second | — | 1 gigabits per second | 6 gigabits per second | 10 gigabits per second |
max downstream rate | — | 2500 megabits per second | — | 1000 megabits per second | 686 megabits per second | 10000 megabits per second |
max upstream rate | — | 2.5 gigabits per second | — | — | 1 gigabits per second | 232 megabits per second |
Videos
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Customer Review: 7711 Works Great up to about 600M
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What's in the box
Product Description
3-in-1 solution that saves you money
Cable modem + WiFi router + voice
The MT7711 combines a DOCSIS 3.0 cable modem, AC1900 WiFi router and 2 phone lines for fast speeds and reliable calling. With savings up to 168 dollars per year in modem rental fees, it's the smart choice for Xfinity Internet & Voice subscribers.
Easy and reliable
A worldwide leader in technology people depend on. Comes with our 2-year quality agreement and free support from our USA team of connectivity technicians. Simplifies the installation process and eliminates wires.
Key features
- Up to 800 Mbps cable internet speed
- Up to 1900 Mbps wireless speed
- 4 Gigabit Ethernet ports
- 2 telephone lines
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Certified for Xfinity Internet & VoiceWorks seamlessly with Xfinity by Comcast. Not compatible with non-Xfinity voice services. |
High-speed cable internetRecommended for Comcast Xfinity internet service plans with speeds up to 800 Mbps. |
WiFi speeds up to 1900 MbpsPower Boost and AnyBeam beamforming deliver fast speeds and extended coverage. |
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Superior streaming & gamingFeatures 4 Gigabit Ethernet ports for quality streaming, gaming, and connecting. |
Simple setup & expert supportEasy installation and free support from our USA team of connectivity technicians. |
2 Xfinity phone linesSupports advanced features including caller ID, call forwarding, and conference calling. |
MG7315 | MG7540 | MG7550 | MG7700 | MT7711 | |
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Customer Reviews |
4.3 out of 5 stars
4,181
|
4.4 out of 5 stars
7,375
|
4.4 out of 5 stars
6,906
|
4.2 out of 5 stars
14,846
|
4.1 out of 5 stars
5,828
|
Product Type (This table only includes cable modems with a built-in WiFi router) | 8x4 Cable Modem plus N450 WiFi Router | 16x4 Cable Modem plus AC1600 WiFi Router | 16x4 Cable Modem plus AC1900 WiFi Router | 24x8 Cable Modem plus AC1900 WiFi Router | Cable Modem plus AC1900 WiFi Router plus Phone Service |
DOCSIS 3.0 Channel Bonding | 8x4 | 16x4 | 16x4 | 24x8 | 24x8 |
Certified for These Cable Internet Services. Typically Works with Many Others. | Comcast Xfinity, Cox, Spectrum, Sparklight (CableOne), WOW! | Comcast Xfinity, Cox, Spectrum, Sparklight (CableOne) | Comcast Xfinity, Cox, Spectrum, Suddenlink, WOW!, Sparklight (CableOne) | Comcast Xfinity, Cox | Comcast Xfinity (Exclusively for Xfinity, not other cable services.) |
Recommended by Comcast Xfinity for Internet Service This Speed Tier or Below | 200 Mbps | 300 Mbps | 300 Mbps | 600 Mbps | 600 Mbps |
Maximum Internet Download Speed (Actual speeds are lower) | 343 Mbps | 686 Mbps | 686 Mbps | 1000+ Mbps | 1000+ Mbps |
Built-in WiFi Router | N450 3x3, Power Boost | AC1600 3x3 / 2x2, Dual Band, Beamforming, DFS | AC1900 3x3, Dual Band, Power Boost, Beamforming, DFS | AC1900 3x3, Dual Band, Power Boost, Beamforming | AC1900 3x3, Dual Band, Power Boost, Beamforming |
WiFi Power Boost for Extended Range and Faster WiFi | Yes | No | Yes | Yes | Yes |
Gigabit Ethernet Ports | 4 | 4 | 4 | 4 | 4 |
Telephone Ports (for Xfinity Voice) | No | No | No | No | Yes |
Is There a No-Router Version of This Product? | Yes, MB7220 (8x4 Cable Modem) | Yes, MB7420 (16x4 Cable Modem) | Yes, MB7420 (16x4 Cable Modem) | Yes, MB7621 (24x8 Cable Modem) | Yes, MB7621 (24x8 Cable Modem) |
Product information
Product Dimensions | 8.25 x 2.25 x 9 inches |
---|---|
Item Weight | 3.76 pounds |
ASIN | B07GX2ZQXG |
Item model number | MT7711 |
Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #17,405 in Electronics (See Top 100 in Electronics) #27 in Computer Networking Modems |
Is Discontinued By Manufacturer | No |
Date First Available | August 28, 2018 |
Manufacturer | MTRLC LLC |
Warranty & Support
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of installation with the networking router. They say the instructions are straight forward and easy to comprehend. They are also satisfied with the speed, and quality. However, some customers have reported issues with the tech support. They mention that the support is unresponsive and unhelpful. Customers also dislike reboot. They differ on connectivity, signal strength, and value.
AI-generated from the text of customer reviews
Customers like the quality of the modem. For example, they say it does its job, and is still working perfectly. Some mention that the app for the Motorola modem works well, and that it works well for running all their television and Wi-Fi needs. Some say that the WiFi signal works great, and the LAN and WAN had no issues.
"...interface is much better than the Arris gateway with much more flexibility on configurations...." Read more
"...My brief experience was that the wireless functioned very nicely, even the farthest reaches of my house received a clear, stable signal and I had no..." Read more
"...this one works very well.). And, it provides a 2.4 and 5G clean and strong wireless signal throughout our house...." Read more
"...my experience, I would not buy the MT8733 product because it's poorly manufactured and just isn’t stable. The software sucks. Avoid Motorola!" Read more
Customers find the installation process of the networking router to be easy. They mention that the instructions are straight forward and easy to comprehend. Some mention that it's extremely easy to connect to other devices and that it comes with a quick start guide. They also mention that internet activation was easy and takes 5 minutes over the phone.
"...Connecting the Motorola couldn't be easier (especially if you use the Ethernet cable connection between the computer and gateway)...." Read more
"Replaced my older (3 yo) Comcast modem with this one. Internet activation was easy took 5 minutes over the phone...." Read more
"...Details:Installation was straightforward but the Motosync mobile app was hard to find (made by "Minim" not "Motorola")...." Read more
"...SET UP - it says it’s an easy set up and takes about 15 minutes. That’s true HOWEVER there is NO way getting around not calling Comcast!!!..." Read more
Customers like the speed of the networking router. They mention that it has extremely fast WiFi, and is able to get much higher data speeds. They also say that the download speeds are more future-proof with DOCSIS 3.1. Customers also love the range and the speed, and mention that the setup was very easy and quick using the app.
"...Internet activation was easy took 5 minutes over the phone. WiFi is much faster than the old one...." Read more
"...Speeds have shot up from <100mbps on WiFi to ~700mbps. The admin console is top notch. It’s just a breath of fresh air.Summary:..." Read more
"...steady, dependable connection to my router, and the throughput is as good or better than I received with my Comcast rental modem...." Read more
"...It seems widespread.2. The admin interface is slow and klunky...." Read more
Customers are mixed about the signal strength of the networking router. Some mention that it set up downstairs and the signal is always at excellent, while others say that it does not reach all parts of the house with minimal loss of signal strength.
"...The modem cold booted -- and bingo, picks up the voice line. Dial tone. Test call. All good. Lights all green. 45 minutes that all took...." Read more
"...As soon as I did I lost internet connection even though both the 2.4 and 5 GHz channels showed they were still available...." Read more
"...nicely, even the farthest reaches of my house received a clear, stable signal and I had no trouble connecting on the 2.4 or 5 GHZ networks...." Read more
"...Now the worst part. From day one, the modem has dropped connectivity on a nearly daily basis. It doesn't recover without a hard reboot...." Read more
Customers are mixed about the value of the networking router. Some say it's worth the cost and the savings every month is worth it. However, others say it was easy to install but not worth the money, a waste of money, and difficult to appreciate the product.
"...After researching options, this was a good one for the price...." Read more
"...a network switch. The router part of this unit as to the cost is lagging. I would expect better...." Read more
"The Motorola MT7711 is a very good modem/router for the money. On sale this device was just over$100...." Read more
"...For me, the savings every month is worth it." Read more
Customers are mixed about the connectivity of the router. Some mention that it works great and all devices connect seamlessly. However, others say that it has connectivity issues and struggles to connect to the internet. Some customers also mention that the Ethernet connected devices could not connect and that their solar communication module would not connect.
"...Details:Installation was straightforward but the Motosync mobile app was hard to find (made by "Minim" not "Motorola")...." Read more
"...As a bridge, this modem is providing steady, dependable connection to my router, and the throughput is as good or better than I received with my..." Read more
"...causing the Tivo streaming app to continuously crash...." Read more
"...The installation was straight-forward. The cable connections are self-apparent and easily done...." Read more
Customers are dissatisfied with the tech support provided by the networking router. They mention that the support has been unresponsive and unhelpful, and that it's impossible to get Motorola tech support. The user manual is not helpful and must be edited to clarify setting's procedure. Customers also say that the admin user interface is clunky and that the router is no longer supported.
"...I'm taking a star off for Motorola's poor job in documenting this unit, and for the modem's failure to stay in bridge mode on reboot...." Read more
"...The Motorola admin user interface is a bit clunky but functional...." Read more
"...On top of that, the tech support is never available no matter how many times I tried to email, chat or call them." Read more
"...Also you cannot get router info on your XFINITY/Comcast cellphone AP so that’s a bummer...." Read more
Customers are dissatisfied with the reboot of the router. They mention that it constantly drops wifi and they have to reboot it. Some customers also say that the box may reboot a couple of times during installation.
"...It doesn't recover without a hard reboot...." Read more
"...The first month was horrible. The modem randomly rebooted (still does) and passwords kept reverting to the other signals password...." Read more
"I've only had this modem for less than 6 months stops working and reboots itself several times a day cannot get a hold of customer service to..." Read more
"...Box may reboot a couple of times during install which might give new users some anxiety during installation but it’s just a normal occurrence...." Read more
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Connecting the Motorola couldn't be easier (especially if you use the Ethernet cable connection between the computer and gateway). To connect via WiFi, I only had to log onto the gateway using the default user name and password printed on the tag on the bottom of the gateway. As soon as the computer log onto the gateway an immediate window popped on the computer screen welcoming me to Xfinity and with the click of one button the gateway registered itself with the provider. A message came on the screen and notified me that it may take up to 30 minutes before I had network access but I was connected and ready to surf the internet immediately. If you connect with the Ethernet cable you don't even have to select a user name or enter a password. As soon as the gateway powers up and runs through about 2 minutes of light blinking it will automatically bring up the Xfinity registration page. I don't understand the comments from some users that said it was necessary to call Comcast to register both the WiFi and Voice capabilities and have their techs push magic buttons to get the gateway up and running. This thing really is connect, plug, hit the power button on the rear of the gateway, wait for the lights to indicate it is ready, then log in with your computer and select the register mode on the computer screen.
The user interface is much better than the Arris gateway with much more flexibility on configurations. In addition the built-in firewall the gateway also has an onboard VPN. The Motorola has a much better array of security options than the Comcast rental. After changing the admin login as well as the user name and password for both channels I ran a WiFi analyzer to check for signal level, speed, and overall performance on both the 2.4 and 5 GHz channels and everything was perfect. My download speed on 5 GHz is about 20% faster than with the Arris. Usinng slightly different names for each channel will allow you to divide you network load so you are not taxing the channel you have connected to your computer. I kept my computer on the 5 Ghz channel and split off my Nest system, smart TV, DirecTV, and tablet to the 2.4 GHz channel.
The only thing I liked better with the Arris gateway compared to the Motorola is the power supply is internal to the Arris so you only have a power cord leading from the socket to the unit. On the Motorola, a power brick plugs into the wall and a low voltage wire travels from the brick to the gateway. This just creates a little more clutter and one more thing sitting on the shelf. The Motorola is slightly smaller and obviously lighter since the power supply is external.
I did experience one problem that had nothing to do with the gateway and mention it here because other users may also have a WD MyCloud Home NAS drive that you will be attaching to the gateway. Once I had my gateway up and running smoothly I connected the Ethnernet cable between the MyCloud Home and the gateway. As soon as I did I lost internet connection even though both the 2.4 and 5 GHz channels showed they were still available. I called Motorola customer support to see if they had any tips. The support rep said they had never heard of any problem like this and even quizzed the other reps. One rep said he was running the same gateway with the same MyCloud Home on his network and had not problems. It took a while to determine that the MyCloud was the problem and a Google search indicated that the Plex app that was enabled on the MyCloud was causing the problem. I disconnected the MyCloud, cycled the power on the gateway and it returned to normal operation. I did a reset on the MyCloud and did not enable Plex when I had it reconnected and everything worked fine. After making sure everything was working correctly I eventually enabled Plex and everything remained normal. Powering everything off and back on did not cause any adverse reaction so everything is good.
Getting my voice line up, however, was a Comcast support adventure. Two levels of Comcast consumer customer support could not get the voice modem to register on their network. It seemed super odd, since the device was online on their internet service. Couldn't they just access the device directly and do it? Wasn't the case it seem that's not a skill they have. So they scheduled a tech to come out (in 2 days). So, no land line for 2 days, they gave me a bill credit (OK, thanks).
The Comcast tech they sent was great (shocking, I know). After he checked the signal coming in and all the house wiring he calls their support line. First level he gets can't fix it after going through their script. He looks puzzled and goes back to the truck to make some calls. He comes back with dedicated xfinity voice support on speaker (so I can hear the tech on the other end). Voice specialist goes through all checks and reboots the modem 3 times. Still no success, then voice support claims "I don't know. It must be a bad modem." The tech on-site says, "It came out of the shrink wrap 2 days ago. That seems unlikely, but thanks." He hangs up and says, "OK, this is no good. Let me see what I can find out." Ten minutes in the truck and he's back with another tech on speaker who sends the modem for a boot again -- but this time the phone line light comes on!! It blinks four times and then goes out. I hear the tech on the phone say, "Hang on, I'm looking at the log here." Then, "OK, I have it and can update. Unplug it and let it cold boot lets see if it registers."
The modem cold booted -- and bingo, picks up the voice line. Dial tone. Test call. All good. Lights all green. 45 minutes that all took. Neither I nor the on-site had any idea what needed to be done -- but don't let them tell you the modem is bad. They certified the device -- it's supposed to work on their network.
Oh, and if you have to get a tech visit like this, confirm with the tech before they leave that it was a Comcast issue -- and you're not going to be paying for the tech visit. And hope you get a persistent tech who won't give up.