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ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem , Comcast Xfinity Internet & Voice , 1 Gbps Port , 2 Telephony Ports , Supports Xfinity 800 Mbps Max Internet Speed

4.2 4.2 out of 5 stars 4,768 ratings

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Router

Purchase options and add-ons

Brand ARRIS
Internet service provider Xfinity ONLY
Connectivity Technology Ethernet
Compatible Devices Personal Computer
Product Dimensions 2.4"L x 8.5"W x 10.25"H

About this item

  • Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees. For use with Xfinity Internet & Voice Service.
  • Modem Technology: DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.
  • Simple and Secure Set-up: Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking.
  • Compatibility: The SURFboard SBV2402 is compatible with Xfinity Internet & Voice servive and is approved for cable internet speed plans up to 800 Mbps.
  • xfinity voice modem cable modem 3.0 compatible internet computer networking modems approved docsis docis3.0 1 gig best for high speed with fiber optic gaming gigabit wifi 6 voice SBV 2402 internet and voice plans
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ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem , Comcast Xfinity Internet & Voice , 1 Gbps Port , 2 Telephony Ports , Supports Xfinity 800 Mbps Max Internet Speed
ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem , Comcast Xfinity Internet & Voice , 1 Gbps Port , 2 Telephony Ports , Supports Xfinity 800 Mbps Max Internet Speed
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ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem , Approved for Comcast Xfinity, Cox, Charter Spectrum, & more , Two 1 Gbps Ports , 1 Gbps Max Internet Speeds , 4 OFDM Channels
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Price$122.99-10% $197.99
List:$219.99
-49% $92.00
New Price:$179.99
-14% $118.99
List Price:$139.00
-31% $131.94
List:$189.99
Delivery
Get it as soon as Wednesday, Mar 27
Get it as soon as Wednesday, Mar 27
Customer Ratings
Easy to install
4.1
4.2
4.2
3.9
4.2
WiFi signal
4.0
3.7
3.8
3.5
3.7
Tech Support
3.7
3.2
3.4
3.0
3.3
Value for money
4.0
3.8
3.8
3.7
Sheerness
3.3
4.3
3.8
Sold By
NALVI
Amazon.com
Kanga Supply
Woot
Amazon.com
connectivity tech
Ethernet
Ethernet
Ethernet
Ethernet
Ethernet
ethernet ports
1
2
2
2
number of ports
3
2
2
2
data transfer rate
800 megabits per second
2500 megabits per second
2500 megabits per second
10 gigabits per second
max downstream rate
800 megabits per second
2500 megabits per second
1 gigabits per second
2500 megabits per second
10000 megabits per second
max upstream rate
262 megabits per second
2.5 gigabits per second
1 gigabits per second
2500 megabits per second
232 megabits per second

What's in the box

  • SURFboard SBV2402- DOCSIS 3.0 Voice Modem for Xfinity - AMZ
  • Product Description

    Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. The ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem is designed to bring you better connectivity, increase your network capability and provide faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and counting.

    Product information

    Technical Details

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    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
    Product Warranty: For warranty information about this product, please click here

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    ARRIS

    ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem , Comcast Xfinity Internet & Voice , 1 Gbps Port , 2 Telephony Ports , Supports Xfinity 800 Mbps Max Internet Speed


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    From the brand


    From the manufacturer

    SBV2402 DOCSIS 3.0 Cable Modem

    Includes telephone ports for Xfinity digital voice service.

    Get faster streaming, downloading & digital voice service throughout your home and eliminate monthly modem rental fees.

    ARRIS SURFboard SBV2402 DOCSIS 3.0 Cable Modem | Comcast Xfinity Internet & Voice

    internet cable modem pc ethernet cable coax cable internet and voice digital voice

    Basic Connection

    Your network is comprised of several components. The most important of those is the modem. The modem is the heart of any home network, providing the connection from your ISP to the internet. You'll need to add a Wi-Fi router to share that connection.

    Sold over 260 Million in home connectivity

    modem docsis 3.0

    fast internet arris cable modem 3.0

    connects to any router ARRIS cable modem

    straightforward set-up docsis 3.0 arris

    Own Your Modem & Save:

    When you purchase your modem you will save money your monthly bill by eliminating modem rental fees. Compatible with Xfinity.

    Reliable Internet:

    DOCSIS 3.0 is an reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.

    Xfinity Internet and Voice & Connects To a Router:

    Connect to any Wi-Fi router or mesh system for whole-home networking. One 1-Gigabit ethernet ports support secondary IP for Home/Business (as supported by your service provider). Also, includes two telephone ports for digital voice service with Xfinity only.

    Straightforward Set-up:

    Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking.

    To Meet Every Need DOCSIS 3.0 is an reliable, broadly available, and affordable technology

    Approved For Xfinity Internet Plans

    Supports service plans up to 800 Mbps. For Digital Voice subscribers, simply connect your existing home phone directly to the telephone port on the ARRIS modem.

    DOCSIS 3.0 is a reliable, broadly available, and affordable technology that delivers high speed internet to your home devices.

    SURFboard SBV2402 SURFboard SBV3202 SURFboard T25 SURFboard SVG2482AC
    SBV2402 SBV3202 T25 SVG2482AC
    Customer Reviews
    4.2 out of 5 stars
    4,768
    4.2 out of 5 stars
    4,768
    4.1 out of 5 stars
    1,664
    4.2 out of 5 stars
    4,768
    Best for Xfinity Internet Speed Plans 800 Mbps 800 Mbps 800 Mbps 800 Mbps
    DOCSIS Technology DOCSIS 3.0 DOCSIS 3.0 DOCSIS 3.1 DOCSIS 3.0
    Downstream & Upstream Channels 24 x 8 32 x 8 32 x 8 24 x 8
    Ethernet Ports 1 (1Gb) 1 (1 Gb) 2 (1 Gb) 4 (1Gb)
    High Performance Online Gaming n/a n/a
    Simultaneous HD, 4K Ultra HD & VR Streaming n/a n/a
    Multi-Networking Capability n/a n/a
    Built in Wi-Fi no no no yes (up to 1750 Mbps)
    Xfinity Internet and Voice yes yes yes yes
    USB ports n/a n/a n/a 2

    Customer reviews

    4.2 out of 5 stars
    4.2 out of 5
    4,768 global ratings

    Customers say

    Customers like the performance, ease of installation, and signal strength of the modem. For example, they mention that it works well, has an excellent set of quick start instructions, and has a good signal. That said, some complain about the connectivity issues. Opinions are mixed on value, compatibility, quality, and tech support.

    AI-generated from the text of customer reviews

    759 customers mention544 positive215 negative

    Customers like the performance of the modem. For example, they say the installation was easy, the wifi works well, and it works perfectly with Xfinity 800 plan. Some say the configuration has worked out well, the signal levels are good, and the device gets full speeds. Some mention that the product has a lot of potential.

    "...It was easy to install and works perfectly." Read more

    "...The set up was a breeze & done within 10-15 mins. It works just as beautifully & smoothly as my old one did.A week & so far so good...." Read more

    "...I really couldn’t be happier with my purchase, faster speeds than the supplied modem and more channels for both upload and download really make it..." Read more

    "...It is disappointing that the Comcast upload speeds are so limited because the modem itself is capable of so much better...." Read more

    378 customers mention296 positive82 negative

    Customers like the ease of installation of the modem. They say it comes with an excellent set of quick start instructions that can prevent you from doing what they did. The modem itself was easy to plug in and quick to hook up. The process didn't take long, and it installed flawlessly.

    "...It comes with an excellent set of Quick Start instructions that can prevent you from doing what I did, which is spend over an hour frustrating..." Read more

    "...It was easy to install and works perfectly." Read more

    "...Installation was easy. Both modems (including voice) activated on Comcast without speaking to anyone using their Android app connected via LTE...." Read more

    "...The set up was a breeze & done within 10-15 mins. It works just as beautifully & smoothly as my old one did.A week & so far so good...." Read more

    156 customers mention121 positive35 negative

    Customers like the signal strength of the modem. They say it has a good signal, the range is very good, and the setup is easy. Some customers also mention that the internet connection is very nice and that there are no issues with streaming 4K to the TV.

    "...But! The internet connection is very nice at my slow speed of only 60m...." Read more

    "...so I can't rate on anything but 'ease of setup' (ha) and wi-fi quality, which is very good, by the way...." Read more

    "...Also, the WiFi range issue was resolved. The 2G test shows a consistent 40-50 mbps. The 5G test shows a consistent 115-140 mbps...." Read more

    "...connected with the wonderful Rae who tells me that the modem cannot be registered online. Provide her with the HFC MAC and ETA MAC addresses...." Read more

    220 customers mention125 positive95 negative

    Customers are mixed about the value of the modem. Some mention it's the less expensive option, worth the money, and saves money on your bill every month. However, others say that it'll underperform on every level and stop working in the first year.

    "...And this was the less expensive option (although looking back it might have been worth spending more to get the other choice (a Netgear model) just..." Read more

    "...The fees Fios tacks on are also very high. Very annoying...." Read more

    "...With the ARRIS SBV3202, I have a better modem, no more monthly modem rental fees, it pays for itself in less than a year, AND no paranoia inducing..." Read more

    "Works great, not the easiest to set up. Stopped working in the first year, they did reluctantly give me a onetime replacement.,..." Read more

    97 customers mention42 positive55 negative

    Customers are mixed about the compatibility of the modem. Some mention that it works well with Comcast/Xfinity, while others say that it is not compatible with Xfinitiy MoCA networks. The one drawback is that it will not support Xfinity wireless boxes.

    "...flawlessly ISP saw it on their network, but their systems not compatible with devices that include phone, and really that only because my ISP tech's..." Read more

    "...and have found it reliable, screaming fast, and fully compatible...." Read more

    "This modem should have had the warning that it doesn't support WIFI. Instead, it lists all the great features of it, without using the word WIFI...." Read more

    "...The built-in phone ports for voice service is convenient and compatible with Comcast, although I don't use them they do work...." Read more

    93 customers mention51 positive42 negative

    Customers are mixed about the quality of the modem. Some mention that it has been exceptionally reliable, a very solid piece of equipment, and stable. However, others say that the first one they got was defective and would not work at all. The box came out a little damaged and had a glitch with the phone set up.

    "...All in all this is a very solid piece of equipment and its good to know that it will complete the install even if you do your best to mess it up...." Read more

    "...the phone they were unable to turn it on I was told it must be a defective unit, so I had them re activate my original one...." Read more

    "...Iike it slid down the warehouse floor a ways, but the contents were in very good shape for a used item...." Read more

    "...I couldn't surf the Net and was receiving either a page not displayed error or hitting an Xfinity block wall...." Read more

    50 customers mention17 positive33 negative

    Customers are mixed about the tech support. Some mention that the support was excellent, helpful, and professional. They say the techs are very friendly and willing to help. On the other hand, others say that the Arris technical support was awful and not helpful. They also mention that this modem this model does not come with any technical support from the manufacturer, making it difficult to set up.

    "...I would have given this 5 stars, but didn't because the only documentation was a quick guide. There's not even a user guide on-line...." Read more

    "...for changing settings is easy and intuitive, and Arris provides excellent documentation on their website for all their modems. Highly recommended." Read more

    "The modem/router works fine, but the customer service is terrible. It's not the person on the other line...." Read more

    "...Had to call a tech buddy to come over and help. Tech support was impatient and hard to understand because of accent" Read more

    125 customers mention28 positive97 negative

    Customers are dissatisfied with the connectivity of the modem. They mention that it keeps dropping, the speeds over WiFi was terrible, and it has issues reconnecting after a service outage. Some customers also say that the tablet works for internet but won't connect to their NVR.

    "...Right in front of my eyes the router shorted out & that was that..." Read more

    "...My Android tablet works for internet but won't connect to my NVR. This router is a problem..." Read more

    "...really make it a better modem in all regards except for one - no wifi...." Read more

    "Works great as a modem, great as a wired router, less than spectacular as a wifi router, and great as a VoIP phone jack...." Read more

    An Hour of Pain for Lifetime Rental Savings, & Functions Perfectly
    4 Stars
    An Hour of Pain for Lifetime Rental Savings, & Functions Perfectly
    Like most, I rented my combined cable modem + WiFi router from Comcast, another Arris model, for over 6 years at $10-$13 per month at a cost of up to $936 until I finally returned my rental after replacing it with this modem and my own WiFi router. For the longest time the available models with voice were very limited, until I found this one. I personally want to separate the components of Cable Modem from WiFi because WiFi evolves much faster than the cable modem aspects, and WiFi seems to break or become unreliable faster. Now I can just upgrade or replace just the faulty components going forward. I had already been through two models of renting the Arris cable modem + WiFi router (802.11g, then 802.11ac) because the WiFi eventually gave out. Even on the 802.11ac model I already added my own WiFi router because it too became unreliable for WiFi. While rented, Comcast replaces for free (other than the $936 I paid them monthly), but I can pick the best gaming or streaming routers from the most reliable brands of my own choosing if I like if they are separate. To be fair, I have a ton of Alexa devices, WiFi outlets / switches / bulbs which likely led to my WiFi problems, but work fine on my own separate WiFi routers (I actually have 3 -- Asus (my workhorse), Netgear (gaming), & AmpliFi (easy & pretty)).I picked this cable modem (SBV3202) because:(1) It is just the cable modem + telephone (keeps WiFi separate).(2) it offers the maximum downstream & upstream channels (32 x 8) available to me right now, versus a lot of 24 x 8 models and others with more limited DOCSIS speeds.(3) It is certified to work with my Comcast Xfinity internet & phone service.(4) DOCSIS 3.0 and up to 1.4 Gbps, and will be a very long time before I have actual internet service that fast, and although a newer DOCSIS standard is arriving, this is very current and I believe will last a very long time without envy.(5) It is one of only a few options available to buy instead of leasing for Comcast service.SETUP & ACTIVATION:Setup is actually very easy. Just unplug the other one, plug this one in its place, and get ready to spend an hour with Comcast customer service to activate it, likely with 3 different support people. Just be patient and nice, and you'll get through it. Meanwhile you will not have internet or home phone, so make sure you have cell service & your account info. The manual has a label with the S/N & MAC addresses right on it for easy reference (MTA MAC for phone, HFC MAC for internet). The manual says to do online activation first, but that doesn't work unless they already have your MAC addresses on file, which they don't if you bought your own, unless you leased this and are doing a self install. I still tried to no avail on 3 ways, on the old modem, on my new modem, and with my cell service internet. So then you just call the Comcast number in the manual. I recommend having a nice Bluetooth speakerphone or something to make it more comfortable. The Comcast agents were super nice and patient. The first person most likely will have trouble seeing your modem and activating it, even after asking for MAC addresses, model number, and S/N. Just be patient, and when it doesn't work they'll escalate it to another technical specialist where it really gets done. With Comcast, the internet and phone people are actually separate, so first the internet activation and they eventually find your modem, and then they route you to voice activation and pass along the info so you don''t have to repeat.Additionally, because I didn't setup a new WiFi router with the same SSID & password (already had my other routers setup), I had to run around the house and reconnect some devices (like all my smart WiFi outlets & bulbs) that were still on the old WiFi network and now stopped functioning until I reconnected them to one of my remaining WiFi routers. It is easiest to just have another replacement router set to use the same SSID & password and your existing devices will not know the difference.DRAWBACKS:(1) Emits a slightly audible high-pitched noise (and is located in my bedroom) like some electronics do, but not so high pitched as normal coil whine on some devices, and not as loud as some devices that I cannot have in the same room as me. I'm pretty sensitive to this, and my wife can even hear it on this one, but it honestly is quiet enough that I can live with it, just taking off 1 star for it because I still like it overall and tolerate it. I'm actually going to see about putting it in a cabinet, closet, or build wood box with some sound dampening insulation (but with good air flow).(2) LEDs are bright and blinking. Arris actually has updated firmware that (version 9.1.103AA65L and up) that offers "web manager access" rather than just a status page, and a new "CM Feature" tab that lets you toggle off the LEDs. *BUT* firmware upgrades are controlled by your cable provider through DOCSIS standard, so yours might not support that. Comcast upgraded my firmware and stopped at a prior version (9.1.103AA45E) on mine, so I cannot control it. So I resort to using blackout stickers, as I do for most devices around my bedroom. However, the LEDs are on a curved edge, and the surface material isn't prone to strong adherence of tape, so I have some trouble getting the blackout stickers to stay because by aren't meant to leave a gummy residue and peel back on their own. But it is solve-able.(3) Emits heat, but not as much as the bigger combined Arris cable modem + WiFi router.(4) Ethernet patch cable it comes with is Cat5e when Cat6 has been around a long time, and would be better for Gigabit speeds. But realistically Cat5e should be no noticeable difference for short distance and internet service speeds. I still used my existing Cat6 cable instead.
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