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De'Longhi Black Portable Air Cooler with Remote Control and Dehumidifier

4.1 4.1 out of 5 stars 3,224 ratings

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Amazon.com
Eligible for Return, Refund or Replacement within 30 days of receipt
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Eligible for Return, Refund or Replacement within 30 days of receipt
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Black
14,000 BTU, Bluetooth remote, 700 Sq Ft
Conditioner

Purchase options and add-ons

Item Weight
83 Pounds
Form Factor
Window
Wattage
1345 watts
Number of Speeds
3

About this item

  • 3-in-1 Unit Delivers a Precise, Targeted Cool.wattage : 1345 watts..Control Type : Electronic
  • COOLS EXTRA LARGE ROOMS. Supplies 14000 (ASHRAE)/8600 (SACC) BTU cooing power where it is needed most.
  • Targeted Cool Delivered Right to You. Cool Surround Technology uses Bluetooth technology to monitor temperature and humidity around the remote control and delivers targeted cool right to you.
  • Multifunctional for Maximum Comfort. 3-in-1 unit serves as an air conditioner, dehumidifier, or fan.
  • .The Quietest Cool. With all of this power, you might expect the noise to match—but the PAC EX390LVYN is equipped with Arctic Whisper Extreme Technology (quiet mode), meaning your comfort doesn’t have to cause a clamor. Operating at near-whisper levels, this portable AC unit cools and dehumidifies your room without disruption.
  • Balance Temperature and Humidity. Industry exclusive ECO Real Feel technology provides an unmatched level of comfort, securing the ideal balance between temperature and humidity while saving up to 30% in energy consumption. With ECO Real Feel, the EX390LVYN monitors your surrounding climate to optimize comfort and efficiency. It cools and dries the air, turning any room into your ideal comfort zone.
  • Cleaner Air. The washable filter screens impurities from entering the unit and is simple and easy to clean under the faucet

Customer ratings by feature

Easy to use
4.3 4.3
Comfort
4.2 4.2
Remote Control
4.1 4.1
Maneuverability
3.9 3.9

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FEATURES & BENEFITS

1

ECO REAL FEEL

3

Multifunction of Max Comfort

3-in-1 unit features cooling, dehumidifying and a fan. Efficient for extra-large size rooms up to 700 square feet.

Eco Real Feel

This exclusive technology monitors your surrounding climate to optimize comfort and efficiency, saving up to 30% in energy consumption. First it cools the air, then it dries it based on your preferences—turning any room into your ideal comfort zone.

Arctic Whisper Extreme

For a cool that you can feel, rather than hear. ArticWhisperExtreme uses the latest technology to reduce noise by up to 50% versus maximum fan speed while maintaining the power and quality De’Longhi has been synonymous with.

FEATURES & BENEFITS

1

2

3

Dust Filter

The Washable Filter screens impurities from entering the unit and is simple and easy to clean under the faucet.

Less Wasted Energy

Up to 17% energy efficiency improvement versus previous generation of a similar model.

Even, Cool Airflow

Motorized louvers swing with all 3 fan modes to evenly distribute cool airflow.

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Product information

Warranty & Support

Manufacturer’s warranty can be requested from customer service. Click here to make a request to customer service.

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De'Longhi

De'Longhi Black Portable Air Cooler with Remote Control and Dehumidifier


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Product Description

Pushing the boundaries of efficiency, the new PACEX390LVYN from De'Longhi is smarter, quieter, and more personalized than ever before—all while upholding the quality standards consumers associate with De’Longhi. And with Cool Surround Smart Sensing technology, the PACEX390 simplifies your comfort for you by using Bluetooth to monitor the atmosphere around you and the machine adjusts settings automatically. But when it comes to comfort, temperature is only part of the equation. That’s why De’Longhi’s new Eco Real Feel feature measures both temperature and humidity to cool your home. The Real Feel feature eliminates uncomfortable mugginess and replaces it with pleasant coolness that suits your exact preferences—while saving up to 30% in energy consumption. Covering up to 700 sq. ft. , this unit combines great power with unparalleled effectiveness. New Super Quiet technology reduces noise by up to 4 dbA (vs. De’Longhi standard AC), offering incredible cooling power without all the clamor. Our features cater to your individual preferences, making the PACEX390 the number one choice in cooling comfort. Only from De'Longhi. Note: Noise reflecting off hard surfaces such as a floor or wall can make the sounds seem louder than they actually are Maintenance Instruction: Clean the air filters,Add minimum distance/gap of clearance from the air intake,Make the length of the exhaust hose is as short as possible. ,Set the unit to Cooling mode.

Customer reviews

4.1 out of 5 stars
4.1 out of 5
3,224 global ratings

Customers say

Customers like the ease of installation of the air conditioner. For example, they mention it's easy to set up and use, with an app that works flawlessly. That said, some complain about the quality. They say that the bottom of the unit was broken and the shell was cracked. Customers also have issues with pf error. Opinions are mixed on noise, value, temperature, and performance.

AI-generated from the text of customer reviews

51 customers mention44 positive7 negative

Customers find the installation of the air conditioner to be easy. They mention that it is reliable, easy to use, and convenient. They also mention that the app works flawlessly and is very convenient. Customers also mention the box sides simply pull up, making it easy to unpack and get used to. Overall, most are satisfied with the ease of installation of this air conditioner.

"...The install was very easy with great directions.My only complaint?..." Read more

"...It's great.Setup: The unit is VERY easy to setup...." Read more

"...While it is no light weight at 85 lbs., it was still easy enough to get up the stairs in its box on a dolly...." Read more

"This was easy to set up for a sliding window, there were some gaps because of the design of my window frames but easily covered up...." Read more

46 customers mention35 positive11 negative

Customers like the appearance of the air conditioner. They mention that it looks good, has nice features, and is well built. Some say that the unit is efficient and keeps their living and dining rooms nice and cool. They also mention that the window panel is pretty good and is wider than most brands. Overall, most are satisfied with the appearance and functionality of the product.

"...Unit is very nice and I would recommend it and this seller !!!!" Read more

"...The window panel is pretty good albeit a bit wider than most brands (it has a round discharge versus many that have an elongated opening) and is..." Read more

"...Overall its a good looking design, easy remote. The cooling and heating are good. Noise level same as other products in the market...." Read more

"...This is a stupid design flaw on an otherwise very nice unit. Why they are not making these with metal bottoms is beyond me...." Read more

181 customers mention98 positive83 negative

Customers are mixed about the performance of the air conditioner. Some mention that it works well, is effective, and loud like any A/C unit. However, others say that it may not work well if the tube is longer, it quit working, and the dehumidifier doesn't work hardly at all.

"...Worked great, ran it for 2 hours on the bottom floor of my apartment...." Read more

"...Remote is a little bit of a gimmick and not always reliable, but cool (pun intended)CONS:- Heavy...." Read more

"So this A/C unit works well. It has some really great features, especially the remote...." Read more

"...and the unit was starting and stopping AC functions, but it seems very erratic...." Read more

176 customers mention115 positive61 negative

Customers are mixed about the temperature of the air conditioner. Some mention that the cooling and heating are good, and it helps keep the temperature down. However, others say that it doesn't really cool the area, and the hose gets pretty hot from the exhaust.

"...Sort of looks like a Penguin if you squint your eyes a bit.- Cools well, albeit, you have to be patient, but it's like any other A/C of this..." Read more

"...Still don't know what that was about. However the air conditioner is good, has run clean of any smells since then and has done a good job of cooling..." Read more

"...There is a tremendous amount of cooling loss due to the heat gain in the hose...." Read more

"...It also allows you to engage a quiet mode, change fan speed, set the temp, and engage/lock the rocking supply vent...." Read more

99 customers mention62 positive37 negative

Customers are mixed about the noise of the air conditioner. Some mention that it's extremely quiet, while others say that it makes a loud screeching sound.

"...The air conditioner is decently quiet and gets quieter on the whisper mode or eco mode...." Read more

"...and I wish it would be slightly quieter." Read more

"...It also allows you to engage a quiet mode, change fan speed, set the temp, and engage/lock the rocking supply vent...." Read more

"...The unit was not too loud at all.. Smooth sailing. I upped the stars to five (5)...." Read more

98 customers mention45 positive53 negative

Customers are mixed about the value of the air conditioner. Some mention that it's worth the money, has great features, and is designed to deliver the quality it advertisers. However, others say that it is not worth the price, is kind of expensive, and the repair cost is just not worth it.

"...- Kind of expensive, but relatively OK for gadgets in this genre.4.5/5..." Read more

"This was well worth the price over the cheaper options...." Read more

"...However, I wouldn't buy it again at this price point. It just seems very expensive for the amount of cooling that actually gets provided...." Read more

"...greatly, and these are far more efficient and quiet, they are worth every penny...." Read more

95 customers mention17 positive78 negative

Customers are dissatisfied with the quality of the air conditioner. They mention that it broke easily, has cracking shell, and one wheel was broken on arrival. Some customers also say that the product is poorly constructed and not meant for any remote longevity.

"...This replacement unit has the same problem, and is a ticking time bomb waiting to crack in the same location...." Read more

"...that reads values way below or above where I set it and the AC doesn't stop/start...." Read more

"...it was .I lugged it home its really heavy to carry .to find out it was broken yes it had a small hole in the bottom...." Read more

"...Update*The unit I received was defective and I had to send it back...." Read more

39 customers mention0 positive39 negative

Customers are dissatisfied with the PF error code. They mention that it means probe failure and the manual suggests to call the call centre. Some customers have reported that the air conditioner has died with PF errors.

"...This was a brand new machine used 2 days that quit working due to faulty machine, nothing I did and they won't provide a new replacement...." Read more

"...It lasted 1 year and 6 days and I started getting the PF error code which means "probe failure" a quick google search of this code for Delonghi..." Read more

"...Bought it in May, used it a few times and started getting a PF error and it wouldn’t run. Called today and they said the compressor is bad...." Read more

"...Found an adapter and used lots of duct tape. Now it quit working with a blinking PF. WTF?!?!..." Read more

Buyer Beware! These units crack and leak at the bottom!
1 Star
Buyer Beware! These units crack and leak at the bottom!
I don't usually write reviews, but I'm doing this out of a sense of responsibility. These De'Longhi ACs have a major design flaw that will result in your floors being flooded and damaged. The worst part is, that De'Longhi is well aware of this problem and continues to ship the product.My photos here basically tell the story. These units are designed to literally sit on the plastic water tank. Instead of having a metal bottom with casters (and the tank inside the unit), the tank is directly at the bottom of the unit and the casters are attached to it. This results in a lot of pressure and stress on the plastic, mostly from the weight of the unit, but also due to how the plastic is attached internally.As you can see this results in the plastic cracking, which allows the water in the tank to pour out. These units produce a lot of condensation, and it only takes a few hours of running to flood your floors. I discovered this the hard way. We had so much water leak out of this tank that it drenched our carpet and the subfloor. It actually damaged our house, and we spent a week trying to dry the carpet and padding out. We probably have mold now as a result.These units are literally shipping out with this defect. It arrived at my home this way, but we didn't know because the crack was underneath. It wasn't until our floor had been soaked numerous times that we realized there was a major problem. By the time the crack was discovered, the damage had been done.This is not an isolated incident. If you read through the reviews here you'll see this is a common and known issue. In fact, when I contacted De'Longhi support about this it was obvious that they had many customers with the same problem. They shipped me out a replacement under the warranty, and guess what, it has the same problem!Look at the last two photos I've attached, and you'll see there are stress marks (white marks) in the plastic in the identical location of the unit that had the crack. This replacement unit has the same problem, and is a ticking time bomb waiting to crack in the same location.This is a stupid design flaw on an otherwise very nice unit. Why they are not making these with metal bottoms is beyond me. My guess is they are being very cheap about it. I have another De'Longhi AC from years ago, and it also has a plastic bottom. My guess is they are saving more money than they are losing from this issue.Dealing with De'Longhi support is a nightmare. You will spend at least 30-45 minutes on hold. When you finally get someone they will only offer a replacement. They will not refund under any circumstance. In my case they offered me a 4th unit and I laughed. I've had 3 defective units from De'Longhi. The first one shipped out with an assembly defect in the outer casing. The second one had the cracked bottom, and the third unit has the stress cracks in the same spot.By the time you realize you have an issue your only choice is to go through De'Longhi support. Amazon will not refund past 30 days. In my case I've had 4 months of replacements and no one will refund me, not De'Longhi or Amazon. I'm left with a unit that will likely split open at the bottom in a matter of days or weeks.De'Longhi does not care about their customers. I've spoken with them many times, and it is clear they only care about their bottom line. They are basically committing fraud here by shipping these units out with clear knowledge they crack and leak. They just don't care!They also have an absurd policy that requires you to cut the power cord on replaced units and send that photo to them in order for the warranty to be maintained on the replacement. This forces you to then pay to dispose of the defective unit. In my case I just glued the plastic bottom using a plastic epoxy and then sold the repaired unit. I just couldn't throw out a unit that was working perfectly except for the crack. What a waste that would be!If you do end up in my situation you can repair the cracked plastic by using J-B Weld PlasticWeld Super Strength Epoxy (sold by Ace Hardware). It will completely seal the crack and dries harder than the original plastic.Beyond that, I recommend staying away from De'Longhi and these AC units in particular (unless you prefer cracks and leaks).De'Longhi, shame on you for this!
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Top reviews from the United States

Reviewed in the United States on July 28, 2022
Color: WhiteStyle: 14,000 BTU, Bluetooth remote, 700 Sq FtPattern Name: ConditionerVerified Purchase
48 people found this helpful
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Reviewed in the United States on June 5, 2020
Color: BlackStyle: 14,000 BTU, Bluetooth remote, 700 Sq FtPattern Name: ConditionerVerified Purchase
254 people found this helpful
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Top reviews from other countries

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Fede
5.0 out of 5 stars Excelente
Reviewed in Mexico on February 27, 2024
Color: WhiteStyle: 14,000 BTU, UV light protection, 700 sq ftPattern Name: ConditionerVerified Purchase
8 people found this helpful
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Jayden Clark Kim
5.0 out of 5 stars Great
Reviewed in Canada on September 18, 2023
Color: WhiteStyle: 12,500 BTU, wifi, heat, 550 Sq FtPattern Name: ConditionerVerified Purchase
2 people found this helpful
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Blackwhistle14
5.0 out of 5 stars Quiet and effective Delonghi portable AC unit
Reviewed in Canada on August 24, 2023
Color: BlackStyle: 14,000 BTU, Bluetooth remote, 700 Sq FtPattern Name: ConditionerVerified Purchase
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Blackwhistle14
5.0 out of 5 stars Quiet and effective Delonghi portable AC unit
Reviewed in Canada on August 24, 2023
I like everything about this Delonghi AC unit. It is designed to be contemporary looking. It works as expected given the 14K BTU rating and is a robust for mobility. It is quite easy to setup, and meets all my expectations with respect to the area advertised to cool. It is quite quiet and has an even quieter setting to sustain temperature. Terrific feature for.our purposes. Pleased we purchased it.
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Amir
5.0 out of 5 stars Good air
Reviewed in Canada on April 28, 2023
Color: WhiteStyle: 14,000 BTU, Bluetooth remote, 700 Sq FtPattern Name: ConditionerVerified Purchase
5 people found this helpful
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Ben
5.0 out of 5 stars Works great, not that quiet when trying to sleep
Reviewed in Canada on July 15, 2022
Color: WhiteStyle: 12,000 BTU, Bluetooth remote, 500 Sq FtPattern Name: ConditionerVerified Purchase