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Echo (2nd Generation) - Smart speaker with Alexa and Dolby processing - Charcoal Fabric

4.6 4.6 out of 5 stars 96,110 ratings
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  • Meet Echo - Our flagship smart speaker that connects to Alexa to play music, set alarms and timers, answer questions, control smart home devices, and more. Fits best in communal spaces, like living and family rooms.
  • Enjoy room-filling sound - Enjoy crisp vocals and dynamic bass response with Dolby processing.
  • Voice control your music - Stream songs from Amazon Music, Apple Music, Spotify, Sirius XM, and others.
  • Ready to help - Ask Alexa to play music, answer questions, read the news, check the weather, set alarms, control compatible smart home devices, and more.
  • Voice control your smart home - Turn on lights, adjust thermostats, lock doors, and more with compatible connected devices.
  • Connect with others - Call almost anyone hands-free. Instantly drop in on other rooms in your home or make an announcement to every room with a compatible Echo device.
  • Alexa has skills - With tens of thousands of skills and counting, Alexa is always getting smarter and adding new skills like tracking fitness, playing games, and more.
  • Designed to protect your privacy - Built with multiple layers of privacy protections and controls, including a microphone off button that electronically disconnects the microphones.
Introducing the all-new Echo (3rd Generation)

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  1. "Alexa, turn on the lights."

    Control the lights with your voice.
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Top Brand: Amazon

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It's one of the most powerful Echo devices yet.

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Price From: - From: - From: -
Ratings 4.7 out of 5 stars (984,581) 4.6 out of 5 stars (96,110) 4.7 out of 5 stars (101,777)
Overview Add Alexa to any room Room filling sound in various styles Premium room-filling sound and built-in smart hub
Speaker size 1.6" speaker 2.5" woofer and 0.6" tweeter 3" neodymium woofer and 0.8" tweeter
Pair two together for stereo sound check mark check mark check mark
Controls smart home devices check mark check mark check mark
Streaming music check mark check mark check mark
Line-out with 3.5 mm cable or Bluetooth check mark check mark check mark
Free audio calls to US, Mexico, and Canada check mark check mark check mark
Dolby audio check mark check mark
Built-in Zigbee smart home hub check mark
Line-in check mark

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Customer reviews

4.6 out of 5 stars
4.6 out of 5
96,110 global ratings

Customers say

Customers like the sound quality, quality and ease of set up of the digital device. They mention that it sounds very bright and airy, with as much bass as possible. They appreciate the ability to produce somewhat correct results for most of the music they ask. They also say that the device is incredibly easy to set up yourself, user-friendly and simple to set alarms, timers, play music, and ask questions. Customers are also impressed by the mic pickup and the responsiveness to voice. They say that Alexa's actual voice is quite clear and that it's much more responsive to voice than they'd expected.

AI-generated from the text of customer reviews

16,950 customers mention15,254 positive1,696 negative

Customers like the sound quality of the digital device. They say it sounds bright, airy, and beautiful. They also say it makes a perfect kitchen speaker when cooking and is loud and clear. Customers also say the sound is amazing for listening to music and that the volume is more than adequate around the house.

"...BUT WITH DOLBY DIGITAL SOUND, THIS IS ONE NICE SOUNDING SPEAKER SYSTEM,FULLY AS GOOD AS MY 7 SPEAKER ALTECH LANSING ON MY PC...." Read more

"...reasonable background music; and it is crystal clear and sonically beautiful. I simply didn't expect it from this seemingly small and simple device...." Read more

"...element sounded flat and muffled, the Echo's two element system sounds very bright and airy, with as much bass as you could expect from such a small..." Read more

"...So I can listen to my favorite songs or an audio book. The sound is surprisingly good out of such a compact unit...." Read more

14,032 customers mention12,001 positive2,031 negative

Customers like the quality of the digital device. They say it does an excellent job for what it's meant to do, performs most of its advertised features pretty well, and is capable. They also say the sound quality is phenomenal, loud, clear, and able to produce somewhat correct results for most of the music they ask. Customers also say it works very well with the Echo products and other mobile players. They describe it as a very powerful device that has a great look and great sound.

"...It is attractively packed, and very capable, but the "instructions" are not detailed and are sketchy...." Read more

"...compare to that of my 100W/channel stereo system, it is EXTREMELY impressive just the same...." Read more

"...better than the 1st gen - it's shorter and a little wider but feels quite substantial and has a great non-skid rubber or rubber-like base.*..." Read more

"...Very powerful device with a great look and great sound." Read more

6,838 customers mention5,527 positive1,311 negative

Customers find the Echo and Alexa incredibly easy to set up. They say it's user-friendly, simple to set alarms, timers, play music, and ask questions. They also mention that it brings convenience and high-quality sound into their daily lives.

"...I could not be more pleased with my Echo 2. First off, setup took merely a few minutes with the app walking me through everything...." Read more

"...Come back when you've done that.Unpacking was easy, not a lot of junk in the box. An echo, and a power adapter. Some paperwork...." Read more

"...But I digress.Like I said, its capabilities as a versatile, easy, hands free interface to music services is why I bought it..." Read more

"...I also love that she has a skill for my grocery list app “AnyList”. That is a HUGE win for Alexa...." Read more

3,081 customers mention2,311 positive770 negative

Customers like the voice recognition of the digital device. They say it has better recognition, is impressed by the mic pickup, and is much more responsive to voice than expected. They also say the voices are richer and more clear. Overall, customers are happy with the integration and the ability to hear commands even when spoken to softly.

"...The Chromecast audio units worked fine...." Read more

"...The Echo is a good device but I think you should also seriously consider Google Home, or maybe even both like I have." Read more

"...All in all, I like this device. It plays my Amazon music very well, and; the "daily briefings" and "Reuters News" are nice to have...." Read more

"...I also found that speaker placement is critical. At first I had it 8" from the wallls in a corner which caused the bass to boom...." Read more

2,701 customers mention2,163 positive538 negative

Customers like the knowledge and skills of the digital device. They say it's great for quick lookup of word meanings and Bible references, and is very good at understanding what they say. They are also impressed with the answers she gives, jokes she'll tell, and the advanced unit is helpful and enriching. Some say Google Home is smarter for general questions, while others say Echo is excellent to set reminders.

"...IT IS SO FAR, MIRACULOUS, and intriguing!..." Read more

"...I've only had her for a day or so, but am forever impressed with the answers she gives, jokes she'll tell, and the fact that I can call people in my..." Read more

"...Google Home is smarter for general questions... significantly smarter...." Read more

"...I don't know how I lived without it...." Read more

2,593 customers mention2,593 positive0 negative

Customers find the Alexa Echo 2nd generation to be fun, useful, and entertaining. They also say the interactive experience, trivia games, and music adds enjoyment to their lives. Customers also mention that the Echo is easy to set up and use, and that it's fun to ask random questions.

"...together and play on multiple Alexa devices at once, so jamming out is so much more fun...." Read more

"...The game feature (you can play games like jeopardy, song quizz, etc) is fun, and the microphone is really good - such that it can even hear me..." Read more

"...it to it’s full capacity, but even just for the music, it adds much enjoyment to our lives...." Read more

"...to anyone who wants a tool that will help them stay organized, entertained, and informed...." Read more

2,093 customers mention2,046 positive47 negative

Customers are satisfied with the appearance of the digital device. They mention that it has a great look, with splendid speakers. They also appreciate the wood paneling and sharp look. The 2nd generation Echo has gotten a stronger focus on design, and looks premium and high quality. The cloth speaker cover is a nice touch, and it's not offensive to their decor.

"...It is attractively packed, and very capable, but the "instructions" are not detailed and are sketchy...." Read more

"...Very powerful device with a great look and great sound." Read more

"...Nevertheless, I still LOVE this well-designed piece of kit but note that I use it like a radio at mostly lower volumes...." Read more

"...Customization, check. Volume, check. Design, check. I guess a premium audio model could be nice...." Read more

2,110 customers mention622 positive1,488 negative

Customers are dissatisfied with the connectivity of the digital device. They say it may have connectivity issues, constantly loses the connection, and fails to connect to their home network. They also mention that the Bluetooth connection is not very stable, and the device drops off the network entirely. Customers also say that the volume ring to spin around does not indicate connectivity.

"...And, it does NOT remember where it left off. This would be useful...." Read more

"...No weather or national news. It is so odd that it forces you to only use the one and only Flash Briefing?..." Read more

"...I'm playing music and want the best sound quality, however Bluetooth is pretty impressive when it uses the near-CD quality codecs...." Read more

"...If you add a smart home device to one account, it won't automatically sync with the other accounts attached to your Echo, meaning you have to..." Read more

Amazon, What Is Up With Customer Service??????? UPDATE
5 Stars
Amazon, What Is Up With Customer Service??????? UPDATE
I have paid to be a Prime member for many years, and felt dissed this year when Amazon announced that EVERYONE, Prime or not, would be getting free shipping until Christmas. So what am I paying money for? But I kept silent.However, I feel dissed again at my purchase of an Echo, 2nd Gen. I love the Echo's quality and Alexa is so very cool. I've only had her a couple of days and she's helping me with a lot of things. BUT, I began having trouble today downloading skills from the Amazon Store. I haven't had any trouble in the past, and it was working just fine this morning, when all of a sudden I started getting the message shown on the attached screen shot. The first picture is where I was looking for skills. When I touched the screen to bring up the screen to download, I would get the second screen instead of the download screen.I use an iPad Pro with iOS. It is the latest version. I troubleshot everything I could think of. I deleted the Alexa App and re-installed it. I unplugged the Echo and let it sit to try and clear out the memory. Cleared out my cache. Turned my iPad off and on. Searched through all the Alexa troubleshooting questions I could find on Google. I also tried to access the Amazon skills store through my iPhone and got the same result. Finally, I admitted defeat, and phoned Customer Service.Now, I get that they are busy and get the same stupid questions repeatedly. But I expect that when I call a Customer Service department, they will at least LISTEN to my problem and what I have done to try and resolve it. I must have been this Reps last call before going on break. She gave me rote answers, didn't understand the problem and wanted me to go through the same steps I had already gone through. I'm no computer whizbang, but I'm not the newest bear on the block, either. I "get" the basics of computers and software and how they integrate. Which she did not, but kept spewing lines from a notebook. Finally, I gave up and said I'd continue on my own.Next step was to email Customer Service. Which I did. But there is no way to send screen shots to them. WHAT? How can they understand a problem with no picture of it?????? But I tried to explain as best I could. And got a very nice treatise on how to download Alexa skills.I KNOW HOW TO DOWNLOAD ALEXA SKILLS. YOU AREN'T LETTING ME DO IT!Next stop was Chat. Which, much to my dismay, comes from India. Complete with crappy English. Not only does he not get the problem, he disconnects the Chat in the middle.((sobbing))I give up. You win. You no longer care about your Customers, but you are the only game in town so I am stuck. I am glad you are constantly developing new skills for Alexa, but I'd like to point out that I can't be the only person in the world having this same problem, and an unlimited number of skills is no good if people cannot access them. Yes, there are other places I can get skills, but your library is the largest. But I can't fix the problem, and you don't care to help me, so Alexa is going to become a fancy music playing machine for me. Too bad. I had such high hopes and it started so we'll.UPDATE - Amazon's Technical Services Team reached out to me the same afternoon I left the last review, and finally did help me out. I use an iPad Pro with iOS. Because of Apple restrictions, there are just some things I cannot do on the iPad, like purchasing some Kindle books. I have to go to my old trusty PC to do that. Same thing with Alexa skills. I can't get them through the Amazon store, but I can get them through the Alexa app. There are more listed on the Amazon store, so for the ones there, I can verbally ask Alexa to enable them.Tammy, the Support Rep, agreed that I should have not had to go through the hoopla that I did. If one knows both Apple and PC computers, one should have suspected this was the problem right away. As I did, but the reps weren't listening to me. She apologized and is going to put in a suggestion that their training be changed.I can't speak to that, but I am satisfied with how Amazon finally stepped up to the plate. I'm enjoying her immensely. Many of the skills you can get are bogus, but others are exactly what I've been needing to help me manuever in the world as I age and things become more difficult. Her "personality" (jokes and trivia and such) is an added goodie. Thank you, Amazon!
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Top reviews from the United States

Gaylord
5.0 out of 5 stars Remember GEN 2 is an updated version of the original. be sure you're reading reviews and online info that are up to date.
Reviewed in the United States on March 1, 2018
Verified Purchase
Let me preface this review by revealing a few facts about myself. I am male, aged 75 years old, and more tech savvy than most people my age, but if you can use a modern computer, and own one, you should have not problem using this device. IT IS SO FAR, MIRACULOUS, and intriguing! I bought mine about a week ago, and waited till a couple days ago to jump in with "both feet" and set it up. Even though I once did computer tech support for Dell computers, It was a long time ago now, and a lot of tech has evolved since then, and i have the same fear of new things as most people my age, though admittedly higher skills. I also own an Iphone 6s plus, of which I have mixed emotions. The Iphone is made by apple, and Apple's idea of "intuitive" and mine are very different. Microsoft is much better at designing "intuitive" into an operating system than Apple. Aniyway, You will need some type of connected WIFI device to use this product. (read that Cell Phone with it's own WIFI abilities, and Bluetooth built in) You will need to download the "Alexa App. " on that device to set up the Alexa products.

From that point on, simply plug in the Echo device into a regular 110V. wall outlet, it comes with a plug in adapter. There are no batteries in this device, although some have them. A NOTE HERE" YES, YOU CAN UNPLUG IT WITHOUT IT LOSING ITS BRAINS AND REQUIRING REPEAT SET UP. So though not specified anywhere I read it evidently has some on board nonvolatile memory built in that will allow this. ( i spent several research sessions attempting to find this out, and finally had to bite the bullet and just try it. ) I moved it from one room location to another and within a few seconds it greeted me and said it was operational. NOW I AM ONLY AN OLD GUY WITH PRETTY GOOD HEARING ABILITIES YET, (NOT EXACTLY AN AUDIOPHILE ) BUT WITH DOLBY DIGITAL SOUND, THIS IS ONE NICE SOUNDING SPEAKER SYSTEM,
FULLY AS GOOD AS MY 7 SPEAKER ALTECH LANSING ON MY PC. IT MAY EVEN BE BETTER.IF YOU HAVE A NORMAL EAR, YOU WILL BE AMAZED AT THE SOUND QUALITY!

Now I am still learning about this product. Every new thing I try I am pleasantly surprised. I plan to get at least a smart home door lock and thermostat to use with it in the future, and several light switches. I am no great fan of the "RING DOORBELL" (due to frequently needed battery recharging) at this point, but I understand Amazon has purchased that company and will soon have an interface app available to use with the "Ring System" If you want to keep up with the march of technology, this device is probably your best doorway to that end, since Amazon is committed to pursuing it. Others may drop out along the way. (NEW) I made a hands free phone call to my son this moring as a test of the phone capabilities. Sound on my end was like he was in the room. The Alexa app and it's capabilities are evolving technologies. Features will be added. (Mine did an update download while playing music) Don't be disappointed. It is attractively packed, and very capable, but the "instructions" are not detailed and are sketchy. Lean about it online as I did before you purchase it. Read as many reviews as your eyes and attention span will allow, and take the plunge! An education awaits you!
4,619 people found this helpful
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DroMike
5.0 out of 5 stars Amazingly Spectacular Product!
Reviewed in the United States on November 6, 2017
Verified Purchase
I just received and yesterday set up my new Echo 2nd Generation ("Echo 2"). Until a co-worker sung its (the Echo 1's) praises, I thought this an unnecessary product. But hearing her and seeing it in action compelled me to purchase one immediately (I actually bought the discounted 3-pack to give the others as gifts). I could not be more pleased with my Echo 2. First off, setup took merely a few minutes with the app walking me through everything. Secondly, Alexa can hear me anywhere in my (modestly-sized) house. I tested her behind closed doors and understandably she cannot hear me under those conditions. She is otherwise placed in the middle of my home and I barely raise my voice when I am talking to her from the far reaches of my house. Beautiful! I have come to learn what questions she can reasonably answer, and what abstract questions she could not be expected to answer. If you're realistic, you'll get almost all of your queries answered by her. My co-worker had a new Dot and showed me that it could make calls! I told her to call her desk phone and she said, "Alexa, call [her 10-digit number]," and it rang immediately! I then realized this was much more than a gimmick and knew it could be used in emergency situations when your cell phone may not be available to you, or if you've fallen or been hurt. That's what convinced me to get mine (and a few others).

I've only had her for a day or so, but am forever impressed with the answers she gives, jokes she'll tell, and the fact that I can call people in my contacts list (or a separate phone number I dictate), or simply set a timer, without doing anything more than flapping my lips! I also have her connected to my Pandora music account. Even though I regularly listen to rock music on it through my desktop and high-end audio setup, I find often intone, “Alexa, play Classical Radio,” and am treated to soothing OLD old-school music throughout my home. While the sound I get out her obviously doesn’t compare to that of my 100W/channel stereo system, it is EXTREMELY impressive just the same. Volume levels are 1-10 and anything over 7 is actually too loud and unnecessary. In any event, the sound is and can go way beyond what you would consider reasonable background music; and it is crystal clear and sonically beautiful. I simply didn't expect it from this seemingly small and simple device. I've since been viewing YouTube videos on all she can do and am seriously contemplating automating the lights in my home with a Hue or WeMo setup. It appears I can do this for an initial cash outlay of maybe $100-$150.

The Echo 2 is much more than a general "assistant" and I can't believe I've waited this long to buy one. I am 100% unequivocally pleased and know that I've only scratched the surface of what she can do. ALSO, I do believe I'm going to purchase one or two of the "lesser" Dots, just to keep one next to my recliner in my living room (on one side of my house), and my nightstand (on the other side of my house). Yes, I've said my single Echo 2 can hear everything, but I dunno, at two for a C-note, I kind of like the idea of having information I can request and receive at a whisper right next to me too (and I MIGHT even put one in my car, tethering it to my unlimited data smartphone). Yes, I guess this all makes me lazy with all the service and convenience, but you know what, I'm going to have to say that I'm worth it. At $100 for a single Echo 2 (I understand the Echo 1 first went for $200, then $179), for this wondrous device that will literally change your life -- this is a complete no brainer. I guarantee you will love it too!
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