I have had the dog wheelchair for about 2 months now. I wanted to wait until my dog had been using it for a while before I gave a review. I do agree with the other reviews when it comes to this product. The quality is poor for the price, the directions are awful, riddled with typos, as is the website, and I could find no video on their site or on line for their product on the best way to get my dog in and out of it. That being said, my dog loves it.
Out of box it had issues, the directions are not clear and when I got it out, put together and my dog into it, she fell through it. Everything was tight, but I found that I needed a spacer for one of the screws that just was not long enough to hold the leg straps in place, once she was in it. Not a fun experience for me or her. I placed a call to customer service at 6pm Arizona time, they called me the next day and emailed. I will say their customer service was very, very good and helpful. They responded right away, via phone and email, even though I had solved the issue on my own. Excellent customer service.
As for the product: I recommend flipping the harness part over so it is upside down from how it is described to be placed. I found having the clip on the harness with the red strap, going up and connecting over the shoulder, of my dog, far easier to get her in and out of the wheelchair. I have 55 lb dog, this was not easy for her to get use to, having her feet up and in the stirrups, had her going backwards, which was fixed by getting a pair of booties for the back feet and letting the back legs hang for a while until she is more comfortable. I have since put one of the back legs in the stirrup and she is fine with it. If your dog's back feet are not going to be in the stirrups and will drag on the ground, get a pair of booties to protect the feet.
We did her first couple of outings in the backyard and within a week, she was off on her own, no parent required, even at the dog park. The booties will fall off, so always supervise your dog when she is in the wheelchair, so you can find the booties. She is not in it all the time, just when we are out and about, once in the am and once in the pm, not more then 60-90 minutes each time. We worked up to this time. Start slow, maybe 15 minutes each outing for a few days and so on, it is not comfortable and will take time for certain muscles to get use to being in the new position. She may need some treat encouragement the first few times too. Thankfully her front legs are strong and help her get around in the house, but this wheelchair has made going to the dog park with my other dogs fun for her again. Give your dog time, smaller dogs will take to it far easier then larger dogs because they have a lower sense of gravity. She has been knocked over twice, once when a dog ran into her and once by a dog that did not like the chair. Do not leave your dog unsupervised as she will need your help to get the chair back up, if she falls over in it. Always bring the spare parts and tools with you, as just the movement can loosen the screws, but other than that, it is light weight, fits in my trunk, even though it does not collapse, easy to clean and she has learned how to go potty without getting any on herself. She can actually trot quite well in it too. It has given her back her mobility and we are all very happy about that. I would definitely recommend it.
**UPDATE** After three months, of twice daily use one of the hollow side rails, which bend very easily, broke...not fixable at all, so I took the other side rail, that had not broken, to Home Depot and told the very helpful person I needed to replace the part. I now have two solid side rails and larger parts that hold the straps in place for less than $20 and she is off again. I had to make the siderails myself, but well worth it to see her moving right along again.
**UPDATE** 05/29/2014: After 9 months: both sides rails replaced, one tire replaced, the leg harness broke on one side so replaced with wiring through the nyropene, the connecting component for the wheel and the cart itself, finally fell apart and could not be fixed. Thanks HD for assisting with finding suitable replacement parts. If your dog is around the 60lb mark and will treat the cart gently, I would recommend the 40-60lb cart. My dog off roads every chance she gets so we had to go with a different cart manufacturer.
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Product Description
GIVES PETS AND PET PARENTS A NEW SENSE OF WELL-BEING
Best Friend Mobility dog wheelchairs give your disabled or recovering pet the mobility they need to lead a healthy, happy life. Happy pet, happy pet parent!
KEEPS YOUR SENIOR OR INJURED DOG ON THE GO!
Pets with mobility issues still crave to run, play, and explore. Show your love by equipping them with a lightweight, fully adjustable Best Friend Mobility dog wheelchair with no-puncture wheels and give them the confidence to romp and play on all terrains.
CONVENIENTLY BRING IT WITH YOU ANYWHERE!
Our dog wheelchairs disassemble quickly for easy transport and storage, and all parts are washable, making them easy to clean and use anywhere.
GREAT QUALITY AND EXCELLENT VALUE FOR YOUR MONEY!
Best Friend Mobility dog wheelchairs use a sturdy design and materials for all our wheelchairs. The lightweight aluminum frame and stainless steel hardware ensures extended use and accommodates pets from 5 to 175 pounds.
ASSEMBLY & TRAINING REQUIRED
Our dog wheelchairs are meticulously designed to accommodate 98% of dogs. Please note that assembly and adjustments are necessary to ensure a perfect fit for your furry friend. Neglecting these adjustments might result in the wheelchair appearing either "too big" or "too small." Additionally, successful utilization of the dog wheelchair requires pet owners to invest time in working with and training their dogs.
Rest assured, each package includes a comprehensive product assembly manual, complete with troubleshooting instructions.
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Customer Review: This wheelchair was a lifesaver
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How to Choose the Correct Size
Sylvan Company
Compare with similar items
This Item  Best Friend Mobility Dog Wheelchair - X-Small |  |  |  |  | |
| Price | $177.00 | $167.00 | $37.99 | -15% $16.98 List: $19.99 | $24.59 |
| Delivery | Get it as soon as Wednesday, May 22 | Get it as soon as Tuesday, May 21 | Get it as soon as Monday, May 20 | Get it as soon as Tuesday, May 21 | Get it as soon as Monday, May 20 |
| Customer Ratings | |||||
| Durability | |||||
| Comfort | |||||
| Sturdiness | |||||
| Easy to use | |||||
| Sold By | Sylvan Company | S&J Wholesale LLC | Hanfu | tianmeishiguangkeji | ColoBright |
| target species | Dog | Dog | Dog | Dog | Dog |
| size | X-Small | X-Small | L | Large | Medium |
| material | Neoprene | Neoprene | Polyester Blend | Nylon | Nylon |
| style | Adjustable | Universal | — | Universal | — |
| pattern | Dog | Dog | Solid | Solid | Solid |
| closure type | Clip | Buckle | Buckle | Drawstring | Loop, Hook |
| care instructions | Hand Wash Only | Hand Wash Only | Hand Wash Only | Machine Wash | Machine Wash |
Reviews with images
Happy to see her happy!
Instructions need some tweaking... To the seller; get someone who writes technical papers to redo the instructions for you , the tech writer should go thru the steps of assembling the product in order to write the instructions... after having read the reviews before I purchased this product I can now see what those reviewers were talking about re: instructions. Initial opinion of product "It looked Flimsy"... Plastic buckles didn't look like they would last. AFTER putting it together and testing with Storm... these last few days I am beginning to think it will survive.... Still a bit concerned with the buckles but so far so good.About the products use: GREAT!!! Storm is 14 years old and a 95 pound ball of fur and she was able to use it after the first few minutes of encouragement (and some snacks)... Once she got moving she knew how to turn corners and actually backed it up, then she walked out the garage and across the street to do her business on the neighbors lawn... (they were ok with that) :-) I was a little concerned if it would hold her weight but Storm showed us it would... she stopped at one point and tried to sit... the slings held her no problem at all. she rested there for a few minutes then stood up and decided to go back home... Not concerned if it will bear her weight anymore.About assembly: Fortunately for me I am mechanically and technically inclined so including opening the box and assembly it took about 50 minutes before I had Storm walking in the wheelchair. It helps if you "lay the parts out" like they do in their illustration. The most time consuming part was adjusting the straps and the front extension bars, that held her in the wheelchair (some trial and error there getting the height and length correct for her body.)The next day we strapped her in and she walked about two blocks. She didn't want to stop, but we saw her back leg getting a little tired so we steered for home; her tail wagging the whole time. She got home and navigated the door steps and obstacles in the house to find a toy. With just a few days of use we have noticed that her back legs are getting stronger... today she actually walked into the backyard and was able to stand without assistance while doing her business. We'll continue to use the wheelchair for walks and chasing the ball...Before we got the wheelchair Storm required assistance to conduct her business...she didn't want to get up to get a drink or food... the weakness and instability came on sudden... she was getting listless. We coped with this for a week while trying to get her up and moving. It got to the point we thought maybe it was time .... :-( I made a sling that we could hold, supporting her as she stood for her business, and noticed a big improvement in her both physically and mentally. Seeing this we decided to purchase the wheelchair to see if she would want to walk again... She loves it.Happy to see her happy!
Top reviews from the United States
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Reviewed in the United States on April 15, 2022
I've had it for just over a month and the rear harness just broke. Very low quality and crappy product overall. Worth the extra money to get the other doggie wheelchair on Amazon cuz this one is rubbish! Super disappointed with how little use I was able to get out of this. Just barely outside of the return window. Do yourself and your doggo a favor and PASS.
Original review:
My 66lb Belgian Shepherd was recently diagnosed with Degenerative Myelopathy while coming off of four months of crate rest for bilateral partial CCL tears - bummer right? I looked up wheelchairs on Amazon, and this was one of two results. The other looks better, costs twice as much, and doesn't come with a return policy in case it doesn't work out so this was the natural choice.
My dog still has full mobility (he's somewhere between late stage 2 coming up on stage 3 symptoms), but I wanted to get him a wheel chair right away so that he could get used to it before having to actually need it. While he doesn't like the wheelchair, he accepted it pretty quickly and painlessly.
That said, its not a great product. It requires constant tightening of the set screws since they get loose after each use. The design causes the dog to waste a lot of energy lugging it around since it doesn't fit snugly against his body like the other brand's, superior design.
In addition to that, he doesn't enjoy walking in it. He goes slow and doesn't have the same spunk he does when walking ' au natural '. Letting him loose at the park to run results in constant flipping over which is no fun for either of us (or his poor knees!). I'm not sure its the best design for healing CCL injuries, in which case I'd recommend the more expensive wheelchair from the competitor.
Furthermore, the chair comes with two harnesses - an 'active' and a 'comfort' harness for the rear support. While the active harness fits fine, my dog won't tolerate the supposed 'comfort' harness, and its not hard to see why since it doesn't fit at all. The leg holes are extremely small and restrictive while the harness itself is super wide. Not comfortable at all.
The whole thing is rickity, rattles, and makes a ton of noise, but its better than nothing. At least it keeps him from falling down during longer walks whenever his legs randomly buckle up underneath him. But I'm definitely building my own doggie cart out of PVC pipes that better fits my dog's needs. If you have the time and desire, they're not difficult or expensive to make yourself, and they'll fit your dog better than this one. But hey, this one's available with prime delivery to your doorstep.
Better than nothing, but not by much.
Size: LargeVerified Purchase
DISAPPOINTING... harness is broken after 6 weeks of use.
Reviewed in the United States on April 15, 2022
UPDATE after 6 weeks of use:Reviewed in the United States on April 15, 2022
I've had it for just over a month and the rear harness just broke. Very low quality and crappy product overall. Worth the extra money to get the other doggie wheelchair on Amazon cuz this one is rubbish! Super disappointed with how little use I was able to get out of this. Just barely outside of the return window. Do yourself and your doggo a favor and PASS.
Original review:
My 66lb Belgian Shepherd was recently diagnosed with Degenerative Myelopathy while coming off of four months of crate rest for bilateral partial CCL tears - bummer right? I looked up wheelchairs on Amazon, and this was one of two results. The other looks better, costs twice as much, and doesn't come with a return policy in case it doesn't work out so this was the natural choice.
My dog still has full mobility (he's somewhere between late stage 2 coming up on stage 3 symptoms), but I wanted to get him a wheel chair right away so that he could get used to it before having to actually need it. While he doesn't like the wheelchair, he accepted it pretty quickly and painlessly.
That said, its not a great product. It requires constant tightening of the set screws since they get loose after each use. The design causes the dog to waste a lot of energy lugging it around since it doesn't fit snugly against his body like the other brand's, superior design.
In addition to that, he doesn't enjoy walking in it. He goes slow and doesn't have the same spunk he does when walking ' au natural '. Letting him loose at the park to run results in constant flipping over which is no fun for either of us (or his poor knees!). I'm not sure its the best design for healing CCL injuries, in which case I'd recommend the more expensive wheelchair from the competitor.
Furthermore, the chair comes with two harnesses - an 'active' and a 'comfort' harness for the rear support. While the active harness fits fine, my dog won't tolerate the supposed 'comfort' harness, and its not hard to see why since it doesn't fit at all. The leg holes are extremely small and restrictive while the harness itself is super wide. Not comfortable at all.
The whole thing is rickity, rattles, and makes a ton of noise, but its better than nothing. At least it keeps him from falling down during longer walks whenever his legs randomly buckle up underneath him. But I'm definitely building my own doggie cart out of PVC pipes that better fits my dog's needs. If you have the time and desire, they're not difficult or expensive to make yourself, and they'll fit your dog better than this one. But hey, this one's available with prime delivery to your doorstep.
Better than nothing, but not by much.
Images in this review
Top reviews from other countries
Tony Jiang
Amazing for med-large dogs
Reviewed in Canada on May 15, 2021Size: LargeVerified Purchase
Varsha
Wonderful product! Great material used
Reviewed in India on March 26, 2022Size: LargeVerified Purchase
simon
There is measurement instructions could be better
Reviewed in the United Kingdom on May 29, 2019Size: X-SmallVerified Purchase
