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	This Item Western Digital 4TB My Cloud Home Personal Cloud - WDBVXC0040HWT-NESN, Single Drive, White	Recommendations BUFFALO LinkStation 210 2TB 1-Bay NAS Network Attached Storage with HDD Hard Drives Included NAS Storage That Works as Home Cloud or Network Storage Device for Home	dummy Seagate IronWolf 4TB NAS Internal Hard Drive CMR 3.5 Inch SATA 6Gb/s 5400 RPM 64MB Cache for RAID Network Attached Storage Rescue Services (ST4000VNZ06/006)	dummy Seagate IronWolf 8TB NAS Internal Hard Drive HDD – 3.5 Inch SATA 6Gb/s 7200 RPM 256MB Cache for RAID Network Attached Storage – Frustration Free Packaging (ST8000VNZ04/N004)	dummy Western Digital 4TB WD Red Plus NAS Internal Hard Drive HDD - 5400 RPM, SATA 6 Gb/s, CMR, 256 MB Cache, 3.5" -WD40EFPX	dummy Seagate Portable 5TB External Hard Drive HDD – USB 3.0 for PC, Mac, PS4, & Xbox - 1-Year Rescue Service (STGX5000400), Black
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Price	$144.25	-30% $105.00 List: $149.99	$94.99	$179.99	-17% $99.99 List: $119.99	-8% $119.99 List: $129.99
Delivery	Get it as soon as Monday, May 20	Get it May 15 - 17	Get it as soon as Saturday, May 18	Get it as soon as Saturday, May 18	Get it as soon as Saturday, May 18	Get it as soon as Saturday, May 18
Customer Ratings	3.82,564	4.12,726	4.613,201	4.613,201	4.69,060	4.7262,764
Storage Capacity	4.1	4.4	4.5	4.5	4.6	4.5
Tech Support	2.5	3.2	4.2	4.2	—	4.0
Easy to install	—	2.4	4.5	4.5	4.5	—
Value for money	—	—	4.1	4.1	4.2	—
Noise level	—	—	3.9	3.9	4.3	—
Sold By	Amazon Warehouse	W1r5u0J3EL8z1u5oY	Amazon.com	Amazon.com	Amazon.com	Amazon.com
storage capacity	4 TB	2 TB	4 TB	8 TB	0 TB	5 TB
hardware interface	usb	usb3.0	sata 6 0 gb	sata 6 0 gb	sata 6 0 gb	usb3.0 a
compatible devices	Laptop,Desktop, Smartphone	PC, Mac, Linux	Desktop	Desktop	NAS System	Desktop, Gaming Console
form factor	—	—	3.5-inch	3.5-inch	3.5-inch	Portable
read speed	—	—	180 megabytes per second	210 megabytes per second	—	120 megabytes per second

What's in the box

Personal cloud storage

Ethernet cable

AC adapter

Quick Install Guide

Product Description

My Cloud Home is an easy-to-use personal storage device that plugs directly into your Wi-Fi router at home so you can save all your digital content in one central place. You can automatically back up the photos and videos on your phone, and wirelessly back up and sync all your PC and Mac computers and cloud accounts. Use the USB port to quickly import photos, videos and documents from other devices, like USB flash drives and external hard drives. Access, upload and share those photos and videos from anywhere with an internet connection using My Cloud Home apps for mobile, desktop and web. Use these simple apps for a smooth streaming experience of your personal videos to any device, anywhere.

From the manufacturer

Effortless Backup

Compatible with both Mac and PC computers, as well as iOS and Android devices. Setup backup for multiple devices with the included software.
Centralized Storage

Store all your favorite photos, videos and files in one place. Search by date, time or keyword to quickly find your favorite memories and create photo albums or folders.

Access At Your Fingertips

Remotely access and share your files from anywhere with Internet. Easily find everything with the intuitive My Cloud Home app from any mobile device or access via web without subscription fees.
Privately Share with Friends and Family

Share a link to a folder, files or photo album to one or more people. Collaborate in a folder to share photos, videos or documents seamlessly. Add users with a private space for each of them.
Without Monthly fees

You can store, access and share all of your photos, videos and files without monthly fees.
Add Content & Integration

Store files from external drives, flash drives, cloud accounts or automatically download from cloud services. You can connect to media streaming services, and stream videos from any compatible device.

	My Cloud Home See Details	My Cloud Home Duo	My Cloud EX2 Ultra See Details	My Cloud EX4100 See Details
Customer Reviews	1,602	1,602	1,609	2
Price	—	$599.00	—	—
Capacity	2TB - 8TB	4TB - 20TB	0TB/Diskless, 4TB-36TB	0TB/Diskless, 4-56TB
Backup Software	Included	Included	Included	Included
Remote Access	My Cloud Home mobile app	My Cloud Home mobile app	My Cloud app	My Cloud OS 3
RAID Options	None	0, 1	0, 1, JBOD	0,1,5,10,JBOD
Encryption	None	None	256 AES encryption	256 AES volume

For storage on the go, check out WD My Passport

Your favorite content. Everywhere you go.

Learn more
Slim Style

Make the most of your journey with style that suits you. The new My Passport has been redesigned to feature a convenient, slim form factor and is available in a range of vibrant colors.

Learn more
Ongoing Confidence

There's no telling what's ahead in your own journey. That's why WD builds drives to demanding requirements for durability and long-term reliability.

Learn more
Locked Down

Keep your contents secure with password protection and built-in 256-bit AES hardware encryption. Just activate password protection and set your own personalized password using WD Discovery.

Learn more

Product guides and documents

Installation Manual (PDF)

User Manual (PDF)

Looking for specific info?

Product information

Technical Details

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Summary

Hard Drive

‎4 TB Usb

Other Technical Details

Brand

‎Western Digital

Series

‎My Cloud Home

Item model number

‎WDBVXC0040HWT-NESN

Hardware Platform

‎PC, Mac

Operating System

‎Windows 7/8/8.1/10, Mac OS Sierra, El Capitan, Yosemite or Maverick, iOS 9 and 10 and Android KitKat (4.4), Lollipop, Marshmallow or Nougat

Item Weight

‎2.28 pounds

Product Dimensions

‎5.51 x 2.09 x 6.91 inches

Item Dimensions LxWxH

‎5.51 x 2.09 x 6.91 inches

Color

‎White

Flash Memory Size

‎4000

Hard Drive Interface

‎USB 1.1

Manufacturer

‎‎Western Digital Technologies, Inc.

ASIN

‎B076CTK55W

Is Discontinued By Manufacturer

‎No

Date First Available

‎December 3, 2017

Additional Information

Customer Reviews

3.8 2,564 ratings

3.8 out of 5 stars

Best Sellers Rank

#5 in Network Attached Storage (NAS) Devices

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Product Warranty: For warranty information about this product, please click here. [PDF ] Spanish (Mexico) 771770 [PDF 2.08 MB]

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Customer reviews

3.8 out of 5

2,564 global ratings

How customer reviews and ratings work

Customers say

Customers have negative opinions about the connectivity of the computer drive. They mention that it doesn't connect to their computer, it never connects to the network, and the manufacturer stopped supporting internet access. Opinions are mixed on speed, quality, capacity, internet access, ease of setup, value, and performance.

AI-generated from the text of customer reviews

201 customers mention64 positive137 negative

Customers are mixed about the performance of the computer drive. Some mention it works pretty well with 2 issues, while others say it's not working properly yet, has minimal functionality, and is almost unusable with large amounts of files.

"...NAS ness is correct - Paperweight. the device keeps going off line, it is an expensive boat anchor than a NAS - I contacted customer support,..." Read more

"...Works well with Time Machine on Mac. No problems so far" Read more

"...If your solution is "since our latest software version won't work, after nearly a year of the latest OS release and less than 4 months from a newer..." Read more

"...absolutely nothing and I have to conclude that their software is absolutely not functional unless you have the latest release of MacOS installed...." Read more

162 customers mention88 positive74 negative

Customers are mixed about the ease of setup. Some mention it's simple and easy to set up, while others say it'd be better suited for other NAS devices. The interface is nice and the online documentation is excellent, but some find the registration/installation process obscure and difficult to manage.

"...So setup was pretty easy until the desktop application prompts you for an update. You run the update and then the product becomes useless...." Read more

"...But, I'm done with EVER buying a WD NAS again. Too much work for too little benefit...." Read more

"I've been using it for several months now and it was easy to set up, and it is easy to back up my home computer. Works well with Time Machine on Mac...." Read more

"First, I admit I can take some responsibility for the long install ordeal. I HATE updating my operating system...." Read more

119 customers mention45 positive74 negative

Customers have mixed opinions about the value of the computer drive. Some say it's worth the money, has a good price, and is a nice item. However, others say it is terribly disappointing and a poor substitute.

"...the device keeps going off line, it is an expensive boat anchor than a NAS - I contacted customer support, the support level kept asking for the..." Read more

"The price was good. Setup was a peace of cake. The included instructions were extremely poor. Something I did not expect from WD...." Read more

"...But, it is a very disappointing NAS with abysmal performance...." Read more

"...Not only is it not worth the money, it's not worth the risk." Read more

96 customers mention37 positive59 negative

Customers are mixed about the speed of the computer drive. Some mention that it's much faster than the typical cloud services, and easy to access all your content quickly. However, others say that it works but is slow. They mention that the download speeds are terribly slow, and the network functionalities are exceptionally slow. It takes awhile to upload all of your content.

"...files like pictures pretty quick almost like normal, but large files can take a long time. I moved a 20gb backup file that took over an hour...." Read more

"Reliable, economic, fast and secure 🤩..." Read more

"When handling large files, it tends to operate at a sluggish pace and struggles with cache clearance, which unfortunately cannot be improved...." Read more

"...Now, it's possible to catalog all your movies again (as if this wasn't enough of a pain already)...." Read more

88 customers mention29 positive59 negative

Customers are mixed about the quality of the computer drive. Some mention it's a solid, compatible option, that's much more stable, and secure. They also say it'll be practical for multiple reasons. However, some customers say it has poor backup options and that there's no way to back up the entire drive to a USB hard drive.

"...I still find it really amazing that I cannot do a windows 10 backup without buying additional software...." Read more

"...several months now and it was easy to set up, and it is easy to back up my home computer. Works well with Time Machine on Mac. No problems so far" Read more

"...I'm pretty disgusted and have no idea how much of this relatively basic transfer is faulty, missing, or simply not written yet...." Read more

"...(although the USB port doesn't seem to do anything and you have to connect it directly to a PC via an..." Read more

62 customers mention37 positive25 negative

Customers are mixed about the capacity of the computer drive. Some mention that it has great storage for all the files they need backed up, and it works fine for file storage. However, others say that after installation is that only 3.5TB is available, this is not a typical NAS for home network storage, and that it cost more than you expect.

"...Surprisingly, one thing it does well is automatic backups of my phones." Read more

"I should have read more reviews. This is not a typical NAS for home network storage...." Read more

"Great backup storage for home use" Read more

"...install and setup; I had no problems at all and it seems to work fine for file storage. However…...." Read more

32 customers mention16 positive16 negative

Customers are mixed about the internet access. Some mention that it's accessible from anywhere through the internet, and easy to access from their phone. However, others say that local network access is inoperable and the website is usually unreachable.

"The usefulness of the software requires quick and easy access across the devices authorized...." Read more

"...YOU CANNOT MAP THE DEVICE... EASILY (as they promised.) God knows what the complexity level is for other unit configurations...." Read more

"...I am really happy with the product, I can use it anytime, anywhere and the app is simple and easy to understand...." Read more

"...it back in not only did it not reconnect to the wifi, it could not be seen on my network and, like the previous drive, I could hear the read/write..." Read more

79 customers mention2 positive77 negative

Customers are dissatisfied with the connectivity of the computer drive. They mention that it stops connecting to their computer, it cannot be connected directly to a computer, and that the manufacturer stopped supporting internet access. They also say that the device loses connection every two or three months and that it does not reconnect to the WiFi.

"...You can't access your own NAS files through their network. You can't log onto your own device...." Read more

"...devices can briefly find it, but before long it simply goes offline without any error message or clue as why...." Read more

"...Also, the content of that disk is not accessible by ANY means without going through the WD server - you cannot, for instance, connect USB or anything..." Read more

"...However, computer support is limited to web browser usage or via Network Sharing." Read more

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Hans-Jurgen G.

NAS-ness

Reviewed in the United States on February 5, 2024

Verified Purchase

Use to have a regular USB type NAS and through some network magic setup through a VPN direct to the house to get to things when away. Cost and effort just got easier. Now this just plugs into your network add files over the internet and locally as well as even a great central DVR for multiple streaming boxes so you can get to the a recording from any streaming box -

Wait I reviewed too soon. Here is an Update..

The Title as I have really truly has a new meaning. NAS ness is correct - Paperweight. the device keeps going off line, it is an expensive boat anchor than a NAS - I contacted customer support, the support level kept asking for the data I supplied, and after I supplied it yet once again. After some time, Customer Support asked if they could replace the drive. Had asked me to follow their process, I did. and they end they said it would be 5-7 business days. Well After numerous emails they have consistently stated they are working on the resolve and to be patient, and each time it was a new number of days. Well after 2 months - that this should have been resolved. I am not sure what the delay is. Possibly the replacement drives have the exact same problem -

3 people found this helpful

Helpful

Brian Stein

If You Are a Mac User Proceed With Caution! Just Google "My Cloud Home Big Sur"....

Reviewed in the United States on June 10, 2021

Verified Purchase

TLDR: Current "My Cloud Home" desktop software doesn't work with the latest MacOS, BigSur. Troubleshooting matter and basic quality test of the mobile app upload/read/delete corrupts the actual directory in your Mac's Finder app. Leaving you with no reliable way to access your stored files.

I am writing this on June 10, 2021. MacOS Big Sure has been out for over 8 months, and companies have had access to the latest OS for over a year. So it's inexcusable for their desktop application to not work on the latest MacOS. Just google "My Cloud Home Big Sur" and you'll get all the warning you should need.

Here's my deal and why I ended up returning the product:

So setup was pretty easy until the desktop application prompts you for an update. You run the update and then the product becomes useless. After running the update you will longer see the device in your Finder app, and be forced to use a web or mobile app if you wish to interact with your My Cloud Home, which is just a terrible thing to have to do if your setting it up and moving a lot of files on it for the first time.

Anyway, their "work around" to to simply uninstall the latest version of their desktop software and reinstall a previous version for it to work on BigSur. While it's a terrible practice, at least I might be able to finally get this thing setup and working. Wrong! So I got the desktop app rolled back I a previous version and started moving files over. Progress....

I wanted to test the mobile app's ability to interact with files I have moved over, so I opened some folders, saw a handful of files and decided to delete a handful and wanted to go back to the desktop app to see how well that worked. It couldn't have gone any worse.... I opened finder and tried to open the My Cloud directory and my Mac just crapped out and eventually dropped the My Cloud Home from being able to be seen from the Finder app.

I am done, and about to head down to Whole Foods to return this thing. Also, as a side note.... I am leaving out a lot of painful troubleshooting and Mac slowdown this whole thing caused. I am pretty tech savvy, having been a Software Engineering Manager and Cloud Engineer, so I am aware of when something is just flat out not worth the effort of troubleshooting with tech support, and cut bait and find something else. If your solution is "since our latest software version won't work, after nearly a year of the latest OS release and less than 4 months from a newer OS release, then your support mantra can't be to fix/resolve your product's problem. It is to just put a bandaid on it until you will have to "call" back later."

7 people found this helpful

Helpful

Maria S.

easy to set up and use

Reviewed in the United States on March 31, 2024

Verified Purchase

I've been using it for several months now and it was easy to set up, and it is easy to back up my home computer. Works well with Time Machine on Mac. No problems so far

Helpful

WooHoo

Pretty good storage that does not do windows backups.

Reviewed in the United States on June 21, 2021

Verified Purchase

The price was good. Setup was a peace of cake. The included instructions were extremely poor. Something I did not expect from WD. The instructions were more like a cheap chinese copy. However the online documentation is excellent. I did knock it down because For whatever reason WD does not allow it to be used for computer backup. This was a planned use of it. I did find that there is some other software out there that will allow it, I haven't tried it yet.

After a 1 year use, I would probably knock it down to 3 stars. I still find it really amazing that I cannot do a windows 10 backup without buying additional software. I had found a software that worked for a while but stopped working. Another issue is that large files are transferred very slowly. I can do small files like pictures pretty quick almost like normal, but large files can take a long time. I moved a 20gb backup file that took over an hour. It is not what I expected. I may switch and use it as an external drive as it appears to work quite quickly for that. Surprisingly, one thing it does well is automatic backups of my phones.

One person found this helpful

Helpful

Bill W.

Works great

Reviewed in the United States on May 1, 2024

Verified Purchase

Works great ready to use

Reviewed in the United States on May 9, 2024

Verified Purchase

Reliable, economic, fast and secure 🤩

Helpful

Top reviews from other countries

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Aiman

Good

Reviewed in Canada on April 6, 2024

Verified Purchase

Easy to install and use

Maia

Muito bom

Reviewed in Brazil on November 20, 2022

Verified Purchase

Ajudou bastante no dia a dia de salvar fotos de vários celulares, recomendo

Translate review to English

Gabo

La mejor opción si no te quieres complicar

Reviewed in Mexico on July 27, 2021

Verified Purchase

Lo decidí comprar ya que terminó el almacenamiento ilimitado de Google photos y no estaba dispuesto a pagar por más almacenamiento, la aplicación es muy sencilla de usar, la configuración de igual manera es muy sencilla, el único pero que le pongo es que no tiene la opción para reconocer rostros o ubicaciones en las fotos para crear álbumes automáticamente.
Además con el tiempo descubrí buenas funciones como Plex o la opción de transferir todas tus fotos de Google Photos, Facebook o Instagram.
Si tú propósito es almacenar fotos y streaming de vídeo por Plex es más que perfecto por el precio.

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Tey J.

Good product

Reviewed in Singapore on February 26, 2022

Verified Purchase

cheaper alternative to iCloud with much better flexibility and functionality.
I can store my personal music album on WD Cloud and enjoying it without monthly subscription.

2 people found this helpful

Yo

Ruido

Reviewed in Mexico on April 24, 2024

Verified Purchase

No hace nada de ruido apesar de ser un disco mecánico no hace nada de ruido y no es estorbo o molesto a la vista
Y no ocupa nada de espacio en mi caso lo tengo en una repisa cerca del modem
Si cable eternet que incluye no es tan largo es como de 80 cm

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Digital Storage Capacity	4 TB
Hard Disk Interface	USB 1.1
Connectivity Technology	USB, Ethernet
Brand	Western Digital
Special Feature	Portable
Hard Disk Description	Usb
Compatible Devices	Laptop,Desktop, Smartphone
Installation Type	External Hard Drive
Color	White
Hard Disk Size	4 TB

Western Digital 4TB My Cloud Home Personal Cloud - WDBVXC0040HWT-NESN, Single Drive, White

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My Cloud Home Personal Cloud Storage

What's in the box

Product Description

From the manufacturer

Effortless Backup

Centralized Storage

Access At Your Fingertips

Privately Share with Friends and Family

Without Monthly fees

Add Content & Integration

For storage on the go, check out WD My Passport

Slim Style

Ongoing Confidence

Locked Down

Product guides and documents

Looking for specific info?

Product information

Technical Details

Additional Information

Warranty & Support

Feedback

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Customers say

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